Deliveroo

3.1 / 5

Deliveroo

deliveroo.com.au
30 Reviews
3.1 Average
The main metric, showing how trustworthy is the business. Calculated using proprietary rating algorithm based on the AI, analyzing 25 different parameters.

3.1 / 5

Trust Score

1.7

Reviews

3

Social

5

Featured

4

Technical

Is deliveroo.com.au legit?

  • Many trusted websites are linking to this site
  • The EV SSL certificate is valid
  • Facebook account found with large audience
  • The company has an ANDROID app
  • The company has an IOS app
  • We found several negative reviews about this site
  • This website has existed for less than 3 years
  • Instagram account found but audience is small
  • Business not mentioned on Wikipedia
  • Pinterest account not found
  • Linkedin account not found
  • Twitter account not found
  • Youtube account not found
We check all genuine customer reviews and show the number of approved and rejected reviews. All fake or false reviews are excluded from the Reviews Score.

Reviews Analysis

30

reviews

vs

0

AI declined reviews

0%

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Deliveroo.com.au Review

The best local restaurants and takeaways are here to deliver Order on Deliveroo today

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Last update: Wed, Mar 9, 2022 2:12 AM

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Deliveroo.com.au Reviews & Complaints (30)

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delivery 3.2 /5

price 5 /5

quality

customer service 3 /5

on-time

Last week,I ordered Burger & chips from RoyAls in North Bridge,a business less than 1 minute drive from work . I rang for a delivery, was running late,was cold when it arrived
2

3 years ago

review by Andy K.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I ordered through deliveroo a week or so ago and watched the order being tracked through the app. The driver drove straight past my house and did not deliver the food, tried to call the driver and number wouldnt connect. The app then said it had been delivered so i couldnt track the driver - no food. Spoke to someone on live chat - no response. Ended up calling and speaking to someone who said someone from customer service would call me back and give me a refund - still waiting for the phone call!! DO NOT USE DELIVEROO.
Worst service ever.
1

3 years ago

review by Jenae E.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Drivers late and gets lost, was watching on the GPS both times,drove past our house twice, over an hour wait
websites bad doesn't save changes to anything, kept trying to send verification code to wrong number
food was always cold. ordered from them several times now never getting this service again!
1

3 years ago

review by Patrick R.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Used deliveroo about 10 times now and can say reliability and price wise definitely the best service in Bankstown area. Plenty options are free delivery and only once the driver got lost finding me. It’s not the fastest but the delivery times they give are accurate so no issue to me. I would never use Uber and menulog again while deliveroo is available.
5

3 years ago

review by Latisha Darcinta

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

My girlfriend and I were going be out late due to me playing oztag , we ordered at 6.25 from Wok it up to be delivered to our door at 8:45 . We got home at 9:10 and received a message form this crap company called deliveroo saying they can not make it there cause wok it up is closed but we order our food to be delivered within their opening hours . This isn't the first time they have messed up . Deliveroo is the worse mob going and they should shut it down!
1

3 years ago

review by Joel M.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I ordered in the after noon and has taken 2 hours to deliver and food is stone cold
This is the first time Im ordering from here and it will be the last time
1

3 years ago

review by Hudson H.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I live in Australia and set my iPhone system language as simplified Chinese. Deliveroo set its language to Cantonese automatically. And there is no language setting in the app to change language back to English. Imaging all the names of Australian, Greek or Mexican dishes being translated to Cantonese. I could never search for anything. Even when ordering Chinese food I could not get the right name in Cantonese.
Another drawback is that it does not cooperate with good restaurants. Most of the times the restaurants that I wanted to order from listed on their competitors Ubereat instead of them.
2

3 years ago

review by Celia Wan

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

My Crust pizza order went from being 25 minutes to 55 minutes without explanation. I rang Deliveroo and asked for a refund. They wouldn't give one and had to ring the restaurant. At this point it was unsatisfactory service. Deliveroo support then told me they had rung the restaurant and the pizza was actually 5 minutes away. 10 minutes later it had not arrived.

It turns out Deliveroo has no power to deliver a refund, it is up to the restaurant. They have no interest in delivering on time, only on collecting their money.

I will not be using Deliveroo in the future. I used them frequently in the past. This system has changed.
1

3 years ago

review by Nicholas F.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Failed to deliver food order from local restaurant twice in one night with no explanation and $5 credit. Do not use this service if you are a customer or business.
2

3 years ago

review by W. Star

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Delivery wasn't made and the driver telling that he went to given address and the person said they never ordered food was lying. I had similar order before to same address with same Apps. You guys are liar and incompetent. You hire a driver who don't know how to read address.
1

3 years ago

review by Rav K.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I’m never one to jump online and rant, but every single time I have ordered off Deliveroo, my order has arrived over an hour on top of the estimated delivery time. When you order food that takes approximately 10 minutes to make, and you’re expected to have it within 25-35 minutes, and you call the store over an hour later to find out where your food is at, and it’s been sitting there for over 40 minutes,
prepared, and no driver has come to get it and they are unable to track it, by the time your food gets to your house it’s soggy, cold, unappealing and very disappointing. This hasn’t just happened once or twice unfortunately, it happens every time I’ve ordered with deliveroo, but luckily will not be making that mistake again. Super frustrating, and they make it extremely difficult to provide any sort of criticism or feedback.
2

3 years ago

review by Siena S.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Deliveroo stole my almost $100- from my credit card luckily my bank declined the third attempt! I used Deliveroo about twelve months ago so they must have kept my credit card details!
1

3 years ago

review by Cos70 T.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Appalled at rider behaviour - following a delivery rider proceeded to urinate all over carpets and wall of lobby - after 1 week zero action from Deliveroo without rider even being reprimanded
2

3 years ago

review by Toby E.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I have used Deliveroo a few times now, and I have to say, the service has been very efficient indeed.
Some of the stores they deliver for on the other hand have been questionable.
4

3 years ago

review by Andrew P.

#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)

Worst food delivery service / customer service team I’ve ever experienced will advertise food to be delivered in 40 mins and then when the order is accepted will turn into an hour or more no other food delivery service has EVER taken an hour or more ridiculous and their customer service team is useless
2

3 years ago

review by Millie T.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Ordered a few times 3/3 now and never had an order actually rock up always ends up no drivers.
Will leave you hungry and annoyed stick to Uber eats service
2

3 years ago

review by James W.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I waited about 3 hours (it took 90 minutes for my food to even leave the restaurant) was marked as delivered, but rider never turned up (I never even saw them come past). Contacted support, they wouldn’t follow up with what happened, no reprimand of any sort for the rider. I didn’t end up eating until almost 10pm and ended up going elsewhere. Will never use again.
2

3 years ago

review by Ryan M.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I just went to order some ribs which are normally $42.90 to buy when go in and order, just went to order on deliveroo that same ribs are $54.90 and I still have to pay a delivery fee.
2

3 years ago

review by Aaron T.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

My order did not get delivered twice in one week. First on thurs night, they said they would credit me $25. Then I ordered again on the following wed night. this meal also didn't turn up despite specific instructions. They said they would credit me another $25. You would think at this point I would have $50 of credit (for 2 no show meals)but apparently the credit for the first order that didn't turn up was used on the second order that didn't turn up and now i'm only left with $23 in my account. the customer support team was painful with no resolution to the problem. im lost for words at how bad their delivery and customer support team are. Do yourself a favour and use uber eats instead.
1

3 years ago

review by Natalie A.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I wish i can give to this application less than one star. As no one reply our messages and email. Thanks
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2

3 years ago

review by Manjinder R.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

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Usually stable businesses have more than 5 authority websites mentions, this one has 11 authority websites mentions and 0 mentions in other websites

Deliveroo.com.au Review

The best local restaurants and takeaways are here to deliver Order on Deliveroo today

Deliveroo.com.au Customer Service Contacts

No contact details for this company.

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Share Preview

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