Designer Seating

I ordered a chair last week, which I believed to be new. Well, it wasn't new, but used. I have left a message with them every day this week, and still I have not received a return call from them. They advertise free return shipping, and a 30 day satisfaction guarantee with each purchase. I'm holding them to this, or going at it with legal action. The web needs to policed by us, and checks and balances maintained.

On March 7th I called this firm to ask about the availability of an item. I was told they had a few in stock, so I placed my order. I was beginning to become concerned on the 4th day when I had not yet received notification of shipping, but I felt a few more days would not be unreasonable. That afternoon it item arrived looking exactly as I had hoped it would. It would have been nice if they sent out notification of shipping, but nevertheless I'm quite pleased!

***AVOID DESIGNER SEATING AT ALL COSTS**** I purchased a chair from Designerseating.com on January 14, 2011. First the chair did not look like the picture on their website. It was very poor quality and a different shape. I asked for a full-refund, but they refused. Moreover, it came with a broken arm that had to be replaced. VERY DISSAPOINTED but I thought it’d be better to just get a new arm.
After calling and emailing for several weeks, they sent me one defective/inadequate arm. After assurances they sent the correct arm, I proceeded to fix it only to discover that that too was an incorrect arm. However, once the arm is inserted into the chair, you cannot remove it, and you can't tell until it's inserted. Again, though, I was assured this was the correct arm. The arm was locked into the chair and couldn’t be removed.
At this point they refused to do anything. No refund, no exchange, no returns. They stopped replying to emails or phone calls. So I am stuck with a poor-quality $900 chair which is not as described in the pictures or their website and has a broken arm. We're going on 3 months without resolution. They have a very incompetent staff as well.
I learned my lesson. ***NEVER AGAIN FROM DESIGNERSEATING.COM***

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