detailedimage.com

For last 5 years I've pirchased from DI , who has above Average C.S. Staff is incredibly knowledgeable as well as personable. The Most trusted place to buy bar none.

Since 2008 I've ordered over $300 worth of supplies from Detailed Image, I honestly don't remember what their service was like in 2008, but in the last month my $250 or so worth of orders have been processed within a business day and arrived in approx 2-2.5 days total from the time of order (their warehouse is in NY and I live in CT) using their $5 shipping on orders over $50 and free shipping on orders over $150. Their prices are very competitive and they have a very good selection of products (I use Optimum, Meguiars, etc). These guys will be my primary supplier of detailing products for my mobile detailing business that I'm starting.

I ordered about $90 worth of various detailing supplies from Detailed Image: some wax, clay bar, lubricant, wheel sealant, and a bunch of other minor things. I wanted to use two American Express gift cards I had, so I submitted two orders. To my surprise they automatically merged the two orders together without any interaction on my part, including shipping everything in one package. Everything was as described and the shipping was quick and not too expensive.

I’ve sampled their products in the past as I am an avid auto enthusiast and OCD hobby detailer; however, after making a recent purchase on a buffer, I had second thoughts and decided it was not the one for me. After the buffer was delivered, I did not open the box at all. Since there was no contact phone number to speak to someone, I emailed them and got a response three days later. I found out that I am not able to return this item at all. I explained that the buffer was factory sealed and still in the delivery box; however, all buffers are considered Tools at Detailed Image and they are ALL SALES FINAL, which is ambiguous since polishers do not fall under the Tool category on the site. There was no mention of this on the product page nor the checkout, and at first glance on the Return Page, one would think this falls under the standard return policy, and not classify as a Tool since, again, this polisher was not found under the Tool section of the website. Either way, I hope this place gets punished for their lack of customer service, putting their short term profit, versus long term customer loyalty. They have lost a customer for life and I will be proactive to make sure no one does business with them.

We have been working with Detailed Image for over 2 years now and it has been great! Their customer service is excellent and they have always been able to help us in every way they can. Looking forward to a great 2018 year working with them!

We found that this business has an active Facebook page with 147154 followers. From our experience this can indicate that the business is trustworthy and popular among people. We have discovered that this business has SSL (secure sockets layer), which means that this business handles your data, such as personal information or credit card details, with secure connection. We found that the domain for this business is older than two years which could be an indication that this is a trustworthy business with an established customer base and experience in their field. We found that this business has an Instagram page, where they communicate with their customers using images and videos. This is usually an indication that the business has some visual aspects that it wants to showcase.