GDPR DSG - Were Sorry

I placed an online order. The order went to a store about 3 hours away. When I finally got them they were used. Grass, dirt, and most of all wear. The logo was even worn off one insole. The shoes had already taken the shape of whomever's clods had graced the inside. Not only was I shocked to see that a STORE had given someone a refund or replacement for these obviously worn shoes, but the level of incompetence at the store level to ship them to a new customer is beyond anything retraining could fix. I contacted support chat and since these were Guaranteed to be delivered by Father's Day (Today) the agent assured me they would be overnighted to me and for me to send these back. Checking FedEX today they do not appear to be overnighted as the estimated delivery date is 6/30/20. NINE days from today. What had happened to this company? Do they even care? I am well aware this review was to be for the cleats, however I care as much as Dick's does, so since I can't review something I don't have, I'll just post my experience.

Do not order online. If you make a mistake or do not like what you receive. A customer service representative told me you less than 5 minutes to cancel. If you miss that window you will lose your shipping cost. Customer service is the worst I've ever encountered. Hung up on me. 2nd one lied. Their true their name

If I could give this company zero stars, I would. I am aware of several stores throughout the country where employees, employees‘ family members, and managers have tested positive for coronavirus, you have been permitted to continue to come to work. Despite this, no testing was provided for employees, further exposing all of the employees and all of the customers. Clearly, the health and well-being of employees and customers is not a concern. Just their bottom line.

Bought a TaylorMade bag online from Dick's and found it cheaper on another website and was given an instant $22 refund on the spot. Thanks so much to Customer Service Rep: DeeDee in Houston, Texas. Highly recommended

I went to the Monroeville Mall store for some half- price energy drinks that I know they keep right by the front door in the bargain bin. I grabbed them all without counting how many I had and, when the clerk told me my total, I paid, but thought to myself, "Wow. I must have gotten more than I thought!" Well, when I got to the car I checked the receipt and, sure enough, she had charged me full-price. I traipsed back into the store and the manager couldn't have been nicer. She took me right away and gave me the money back I had been overcharged, all the while smiling and basically treating me like a friend rather than a nuisance, which is what most managers do with people with returns. I love the store as well. It has everything you could want pertaining to sports. Their clothing is so well-made too! I highly recommend this store.

They don't care about anybody.. that's why they're going out of business. Poor customer service. In today's technology you would think they would know what they had in stock and what they don't. Total waste of my time. Now it's going to take 3 weeks to get my credit card credited so I can go purchase somewhere else. What a POS company. So happy they're going out of business. That's what they deserve.

I ordered a pair of Crocs on Wednesday September 23rd I called in and spoke with a representative who told me that they were in stock. Shipping label was created the next day but the shipment sat there I called FedEx because it was supposed to be delivered on Saturday no later than Monday that following. FedEx said they never received the shipment so I called Dick's sporting Good on that Sunday September 27th and the representative customer told me that the shoes were out of stock and they were out of stock when I placed the order even though I placed it with a customer representative so she started a credit for me on my account my debit card that I used. I called again and spoke with another representative they didn't know anything. I called the next day and spoke with Ed who is a supervisor at Dick's sporting Good and asked if the order could just be canceled because I had just received an email from Dick's sporting Good Alicia saying that my credit of $49.08 which I paid for the Crocs had been issued on 9/28/20 that day. So the next day which is September 28th they charge my account again. So I had to call my bank and dispute the charge.still waiting for the credit and have never received the shoes. And Ed, the supervisor doesn't know anything that happened yet.

Great customer service!!! Whoever is recruiting employees, needs to do it nationwide. The 2 reps I spoke to, David and Sue had great customer service. They were very nice, showed empathy, and was enthused throughout the call.

I bought a brand new set of ping irons... very excited. They arrived today in a Taylor made box, used with scratches etc. spent 1300 on clubs. Horrible experience which I will share with everybody... you should be ashamed!!! Everybody be aware

Terrible store DO NOT BUY ONLINE I bought a pair of adidas shoes and and a tshirt , my package never was delivered I called the store and they said they are going to replace the order however even my credit card was already charged with both items only part of my order was replace ( the tshirt) they “supposedly forgot about my shoes” unbelievable.. On Saturday I had to called again and they said they were going to send the shoes one day delivery and I will receive them by Monday However when I tracked the package it is going to be delivery on Tuesday.. this is the last time I’m buying from this people .. terrible customer service

I bought a new fishing boat in Nashville Tennessee and needed life preservers and coast guard approved throw. Dick’s Sporting Goods in Nashville area had no supplies. Ordered online for 1-2 day delivery. Nothing showed up and now day three it might or might not come. Asked Robert online supervisor to return my money approximately $93.00 so I may purchase someplace else and nothing. He said the product is in transit and should show up in the next few days. I can then either ship back or take to store for a refund. Really the product did not ship same day or even the next morning but in the afternoon. Who dropped the ball here??? Don’t tell me it’s fed ex. When you clearly could and should of shipped sooner. Very disappointed and keep your sporting goods store stocked or go out of business. Bad customer service!!!

DO NOT BUY FROM DICK'S online. They are unreliable, will screw up your order, and will not keep their promises to fix it. I ordered a rod for a paid-for fishing trip with a delivery date 3-4 days before. Wrong rod. I've been wrestling with know nothing/do nothing chat room and on the phone customer service people for two days now. The last conversation with a supervisor named Xavier went like this.. "so right now you are telling me that the rod that you promised would arrive today to replace the incorrect rod you sent me 3 days ago will actually not arrive today, that you will not tell me who the carrier is or when it will arrive or how to track the order, and your only suggestion is that I drive 3 hours round trip to another store that is supposed to have the item (no guarantee they won't sell it), and for my trouble, you will give me a 20% discount, which amounts to $16 dollars, and that would only be applied to my purchase 3-4 business days after I spend the whole F-ing day driving to fix your screw-up, and even though I have already paid for the damned rod. You are also telling me that the "One day shipping" you guaranteed actually means one day after it is processed for shipping, and that that could be another two days, from some carrier somewhere that you will not discuss, and the promised delivery date for the second rod that came after you screwed up the order on the first rod is actually just an estimated delivery date, is that correct? Xavier says "I am truly sorry for your inconvenience", but offers absolutely nothing else. This is company that pretends to care about it customers, but absolutely does not. You are not their priority, believe me. Please help me help them find the error in their business model by never buying anything fro them again.

Just ordered 2, $70.00 life vests ($140+tax) in a size large. I received them about 7-10 days later and they’re both an EXTRA SMALL... How does that even happen? I contacted them and they said they would email me a shipping label so I could send them back... that was 5 days ago and still no mailing label. So disappointed... This was definitely my LAST purchase from Dicks

I ordered KC Chiefs limited edition Nike Pegasus shoes at 10 am EST, received confirmation. At 6pm they notified me via email they did not have the product!! So, I missed out cuz could have bought on nfl site. Sent my sister a pair. I got screwed. Very dishonest business.

Terrible price matching policy - beware I had ordered a Sole E55 treadmill unit from in store yesterday 10/01, and was price matched with the manufacturer at 1499.99. The order came out to a little over 1600 with taxes. I received an email this morning that my order was cancelled due to 'out of stock'. Their website says they still have 7 Available and Ready to Ship, so I called the customer service number. After 45 mins of working with one lady, I was transferred to an escalation personnel who explained to me that they can price match the manufacturer's website at 1499.99, but as it has to be shipped it would cost me an additional 140. The Sole manufacturer's website specifically details FREE SHIPPING, and when I explained that to the lady she said there was nothing she can do and if i wanted to order through Dick's, I would have to pay the 140 for shipping. I'm going to go ahead and call it as it is - a "Dick move". So my business went to the manufacturer instead. Sorry to say, you won't be getting my business again.

Ordered through paypal, got a confirmation and notification that my payment went through. Waiting for my order for 1 week already, and nothing. I call them, they tell me that they can't find my order! I told them to place a new order and they tell me that the item is now out of stock with just a simple "sorry". But the worst in this is that the lady on the phone acts like it is normal and tell me that this happens a lot when you place an order via paypal! So basically, a huge company like $#*!S doesn't have a DECENT PAYMENT METHOD! The incredible part in this is that paypal confirmed me that they still have my money! After speaking to this unprofessional lady, I asked to speak to a manager. Same thing! She says she is sorry but she will find the product, after 5 minutes she tells us that the item is sold out countywide. Wow, this is incredible. They still have my money, no product, and if I didn't call, they would probably never say anything and kept the money. I call this company a bunch of thieves! AVOID ANY BUSINESS WITH THEM.

Bought a treadmill online on black Friday for a Christmas gift. Order started would be delivered by Dec 13th. Chatted with $#*!'s about when to expect delivery and they stated it was on it's way for a 13th delivery. Product never arrived and contacted $#*!'s again who stated they would contact delivery company. Never heard back from $#*!'s so I called them back to find out company said there was an email from delivery company that it was out for delivery that day from 11am to 3pm, good thing I was home however, no treadmill showed. Called $#*!'s back and they said they couldn't do anything because it was the weekend and they would call me Monday by 10am. No call was received so I called them, finally Dec 23, they state that treadmill was showing as delivered to an address in Michigan, I'm in Maryland. So I ask that they just refund my money. It is now Dec 28 and my refund is still in process which I don't understand as I have no treadmill and no money back. I should start charging them interest. This is by far the worst online experience ever. You would think they would care about delivering good service when you spend $800 on an order but apparently not.

The site under goes updates and when that happens you have to call customer service also what i like is they dont charge your card till item or items ship out down fall of it is if you have multiple items and they ship out its shows a bunch of charges

I recently went to $#*!s Sporting Goods for more golf equipment for my lefty son. I was able to get a really good lefty driver for under $200.00 this was fifty percent off the list price on a holiday weekend. They also honored the coupon I had which made the price even better. I also buy shoes for my kids and send it to them, if you do it in store shipping is free.

Was sent a clearly repackaged item from $#*!s: old glue still on the package, literally covering it. Looking through the plastic container, a clearly broken item in it. Clearly no quality control nor pride in their work at $#*!s. I'd stay away, especially if your item is for a gift at the holidays......chances are the item will be repackage return from another dissatisfied customer.