Digital Connection

I placed an order for a Home Theater PC Case, the day after I received confirmation of the order I was told it was on back order, and that it would ship in about 3 days, it actually took about 5 days before they shipped it. When I received it ( on a Saturday ) I discovered the VFD display that was supposed to be included was not installed, on Saturday evening I sent email to tell them about the missing VFD. They responded very quickly. On Monday morning I received a phone call about the missing display an was told that they would send one out immediately by 2 day Airborne. I received the missing display the very next day (Tuesday). Overall I was very pleased with the quick way they handled the missing VFD display. I will definitely buy from this company again.

I've made two purchases from Digital Connection, both around end of September/Early October 2004. On one occassion I purchased a LiteOn Airboard. It arrived quickly and well packaged. The second purchase was an HT400B HTPC case which came very well packaged, double boxed and was in beautiful condition. I had no problems with this retailer and would recommend them to a friend.

After twelve days of receiving my order confirmation e-mail, my order status is still "pending". Have yet to receive reply to my e-mail requesting a status update.

[update] Called in to check status, said that they just got their shipment in of my part, and that it would ship that day. Received tracking info a day later.

If I had to purchase through them again, I'd place the order by phone to check inventory, etc.

I quickly wanted to purchase a DViCO FusionHDTV5 Lite before the stock of the first shipment ran out. Very unusual of me, I did not check ResllerRatings first before buying. Let me just say, I'm GLAD I didn't. With a 0.83 Six-Month Rating and a 3.50 Lifetime Rating... I wouldn't have touched this place with a yard stick. But, I never checked the website, and on June 8th, before noon, purchased this card. The following day (June 9th), UPS ground delivered it around dinner time. This is the kind of service I usually get from Newegg, so wow was I surprised. I had some troubles with the card, but was able to go down to a local CC and pick up an HDTV antenna and watch the 1st game of the NBA Finals in HD. Very glad I made the purchase and went with Digital Connection!

I ordered a low profile case, Audio Authority VGA to Component video converter, and a wireless keyboard on Saturday. All items are indicated as being in stock on their website. I did not receive an order confirmation via EMAIL. On Wednesday 6/04/03 I called Digital Connection on their 714 phone number and spoke with a gentleman who put me on hold for about 5 minutes to check the status of my order. He returned to say that everything is in stock, and as a matter of fact, the low-profile case had just arrived that day and that my order would be processed and shipped that day or first thing Thursday morning. When I got home from work on Wednesday, I had 2 emails from Digital Connections explaining that "one of my items" was out of stock...it did not indicate which item it was. Thursday morning I called and inquired about my order and was told that the Audio Authority 09A60 converter was out of stock and that they expected that I would receive it around 6/11/03. When i inquired as to why I was told the exact oposite the day prior, I was told "That guy is a part-timer and doesn't really know whats going on". My main complaint, aside from getting lied to directly, is that it took them 4 business days to inform me that the converter was out of stock. I ordered multiple products from Newegg a day after (6/1/03) I did from Digital Connection, and not only do I have the products IN MY HANDS right now, I was informed of the process from the get go. Digital Connections website leaves a lot to be desired. They provide no tracking information (not that I even would have a tracking number right now anyways), when you check on the status of your order you are greeted with a simple "PENDING" explanation... etc. While I am not pulling my hair out over this week delay, it certainly isn't the most professional operation over there. I, personally, will not be ordering from these folks again. There are too many EXCELLENT online venders ( Newegg, Googlegear, Cuttingedgecasemods) to have to deal with this unprofessionalism. And the LIE only helped to solidify my position on this.

As for the good: The people there evidently are american and speak very good English. There is no difficulty getting through to them (though they didn't answer this morning until 9:30am when their website and voicemail states they open at 9:00am). Their prices seem decent (the wireless keyboard I got at a steal, while the 09A60 converter cost $20 more than another online vendor I located AFTER I placed this order (I am considering concelling the order completely and going with this other company).

Overall i am SOMEWHAT DISSATISFIED with my experiences with Digital Connection.

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