Dillenger Electric Bike Conversion Kits The Home Of All Things E-Bike

After spending some time on the internet trying to decide on which conversion kit and who's to purchase I decided on the Dillinger 250w/50mile samsung 2.0 kit and I am glad I did.

The kit was trouble free to install and works a treat. The Samsung battery is proving to be excellent with plenty of range.
All of the parts seem to be of very good quality, the leads are very robust and it all came extremely well packaged in a very, very strong cardboard box.
So all in all nothing to complain about .

Thanks Dillnger for a great product.

I feel the need to write this review for 2 reasons, 1. any would be buyers and 2. to balance out some of the negative reviews ive read recently when i was looking at dillenger kits. Firstly the kit i finally chose from dillenger was Street Legal Electric Bike Kit - Samsung Power 2.0 with 13Amp battery. This kit came pretty quckly after ordering, about 5days for the darkest depths of south wales( not new south wales i would like to add but the wet n winder one in uk lol), opened the very well packed box and everything was in good order , i had read that the kit came with little instructions but every manual you need for every kit and controller is on the web site and very easy to understand if you take abit of time to read them and also watch a few vids on youtube , yes my downtube slots needed abit of filing for the hub to fit but as i said watching a few vids had this covered and i had already ordered a small tin of modeling red enamel to re-paint what i filed off , anyway the fitting of the kit went well until it was time for the battery cradle, PLEASE ALL WOULD BE BUYERS READ THIS PART, because althouth i read good reviews about the kit, i also read quite a few bad reviews all over the www about dillengers customer service and almost put me off from buying it, ok the battery cradle i had recieved was NOT the one as advertised with the kit i had bought, that one had a metal alloy inner piece for strength, i am presuming and alas mine was just plastic, looked to me like the metal was just left off and not bolted in, "dam and blast" i said to myself because now i was forced to try out the bad uk to australia customer services i had read about and shared with you further up this post, in Dillengers defence i was NOT kept waiting for days and days like others had said becuse of the ozzy time difference or lack of support , Iris got back to me withing 24hrs, actually once i converted the time difference on the emails, it turns out iris had got in contact with me withing a few hours of her starting work(if she started at 9am lol ), ok now as buyers we have got 2 choices, be nice and polite but share our problem firmly to get what we want, or be dam right rude n abusive, demand the world and hope then that their respectful and understanding(doubtful), trust me the later never works and then makes up for 80% of the bad reviews we read, i tried the former and Iris was fair and clear but i thought we were either confused with my problem or i was not understanding what they wanted from me(pics issue that i now understnad they needed but at the time did not), so i decided to do abit of research and found the email of Sam Sewell Founder of Dillenger, so i also shared the problem with him(not really expecting any responce), being the founder and the engineer of said company i thought he would understand my issue.
Now i dont know why the other bad reviewers had such a bad time communicating with Dillenger but i can honestly say that iris and Sam himself answered every email i sent and even though there was abit of confusion at the start(on my part as it happens,after a few emails was cleared up and a few pics sent) the problem was solved and a new battery cradle with the metal inner was sent to my house in 3days, add a few days for the emails and call it a week my problem was sorted, i dont know about you guys or girls but i call that pretty amazing customer services by any standards and in any industry, i work in Aerospace and i would be happy with that service in my field, i just needed and wanted to re address the balance abit for any would be buyers , that not only was i happy with Dillengers australian to uk customer services , but i was amazed considering what i was expecting after reading a few bad reviews and almost changing my mind and not buying this great kit, many thanks to Sam Sewell and to Iris for everything you did and some really lovely emails asking how i was doing with the build, this was over and beyond what i was expecting and the 2nd reason for writing this email, thank you from me.
Quick note for the would be buyer and why this review was written , they have a warehouse in the uk(england) i ordered a 2nd pas sensor as i just wanted a spare(and again to check their delivery times) and it came in 3days, dont be put off by no uk phone numbers, emails were answered as soon as ozzy land awoke lol, remember be polite and respectful it will get you what you want and deserve as a buyer, worked for me......
Very Happy customer Mike Parker.............

Great service and responsive customer service
Only problem was receiving second package that was missing the controller. While i didn’t mention the controller had a rattle that was a loose screw in the housing that I had to remove - does this invalidate my warranty opening it to remove?

I ordered a battery from their website on 30th May 2018. It was listed as out of stock with a 6-8 week delivery timeframe. After 8 weeks & several enquiring emails, without any information, I emailed to say I would like a delivery date or a refund. I received an email just saying i had been refunded. This has not yet appeared on my credit card, and no explanation from Dillenger was forthcoming for the none existent battery. My bike is now dead as a Dodo, is only 3 years old. As far as I am concerned they never had any batteries for my model, just took my money & left me to rot. I am disgusted with their so called service & will never order anything from them again. AVOID THIS COMPANY. THEY ARE VERY POOR.

On the 16th January 2017 I rang Dillinger in Qld Australia and enquired about their folding electric bike which was on sale with free shipping, yes it would be arriving in store the following week. No, I couldn't place my order over the phone. I placed my order via the internet utilising PayPal. I received a receipt from PayPal and nothing at all from Dillenger. I rang Dillinger on the 6th and the person on the phone said, "the bikes are on the wharf waiting for an asbestos check". When I queried why I had received nothing from Dillinger I was then sent an email that I should have received two weeks earlier. I pointed out that if there was an issue with supply perhaps it would be good customer service to inform customers that there was a hold up in supply and could my feedback be fed up the chain.It is now Friday the 17th Feb2017 still nothing.

To top it off free shipping is only free to some places. I had to pay just over $100 to have the bike sent to Tasmania. Except theres no bike as yet.
Utterly appalling customer service. I can't comment on the bike as I don't have it.

I have a Dillenger 12v-800 an need a top lcd control board an called QLD Dillenger e bikes an they were nothing but rude unprofessional an had no idea what l was talking about an tried to explain what looked like an was told no don’t make that any more old model an hanged up so rang back an was answered the same an then told no won’t have parts so asked what to do an was told buy a different one ore bike an hung up on me again so if you do buy anything off them l hope it never brakes cause you are on your own you will not receive any help from them

My brother tries to order a kit for his bike and inadvertantly ended up ordering two. They said they would refund both but what this company actually did was take both lots of money and send absolutely nothing. Not even 1 kit. They cancelled his orders and stole his money. They flat out refuse to refund now. They had the cheek to ask for another lot of money to release one set of goods and refund the precious cancelled orders.

My brother has ms and doesn't need this sort of hassle from a bunch of scammers. Currently having to deal with the card company and reporting Dillinger Pty for fraud to retrieve the money they have flat out stolen. Avoid this company at all costs

I purchased a Dillenger 1000W kit from there shop in Southport a few months ago, since then almost anyone that gives it a go has purchased one from them aswell :)
The kit has plenty of power for a big guy like myself to get up hills and get to work on time, and the battery last's me a few days worth of travel. Excellent value for money!
I shopped around for quite a while but Dillenger was one of the few retailers with a physical shop front, and they've been around for the longest. It was an easy choice.
I highly recommend purchasing from Dillenger, their sales process was fantastic with Iris knowing pretty well everything you can know about kits and ebikes, and aftersales help was just as great with may of my installation questions answered within an hour of emailing them. They do have a very detailed manual for this kit, but my bike is fairly unique - Dillenger were happy to help.

I have had the 2.0 street legal kit on my mountain bike for two years now. I ride it pretty much everyday. No problems, I love it. The front geared hub makes my bike AWD when my legs are fresh. Good for street and great for offroad. I get 20-25 miles per charge.

Bottomline: if something happened to this motor today I would be on the phone tomorrow ordering another one from Dillenger.

My only beef is I wish they would sell a front geared motor that would fit my fat bike. That would make it an AWESOME sand/snow bike.

Bill in Arizona, USA

I am a Kickstarter backer from 2015 and their "Cheetah" electric bike. This is how I and many others were treated by Dillenger.

The company now has enough money, evidently, to expand its operations to the United States, but they still haven't made good on their Kickstarter promises. I paid for a second battery and never received it even after contacting them in Australia several times. They didn't even have the courtesy to get back to me once. I also never received all the "Stretch Goals" they promised.

Now that they're in the United States I wrote them again this morning asking for my battery and stretch goals.

As far as I am concerned, this company is crooked. They took a beating from selling these too low on Kickstarter and cut their losses by stiffing us on the delivery of the goods. I received my bike. I like my bike. I don't like Dillenger. Let's see how they respond, if they respond, to my request today.

needed a new battery game with in 5 days excellent

It really upsets me to give this company, Dillenger Pty one star, because they don't deserve any, in fact minus 5 stars would be more appropriate!
Of all the many hundreds of Companies I've dealt with over many decades, this one is the worst, that has been my sad displeasure to deal with.... by a mile!

I bought a simple item, a throttle for an e-bike. I found lots of them on the Web, all around £14, but the connector wasn't what I needed for my loom.
Dillenger, however showed a nice clear picture of exactly what I needed, so I paid them a well over the odds £24.99.

This arrived by carrier in a big, well beaten up box, with a smaller box within. This was quite big too, about an A4 size 4 inches deep, but no protective packaging, so the item (half throttle with cable, hand grips and spacer), were well rattled and scuffed on delivery. However the all important connector was ENTIRELY different from the one advertised ... and therefore impossible for me to use.
I contacted Dillenger immediately with a respectful email, saying either their picture was wrong, or they had sent me the wrong item.... which was it?
Got a quick pre-formatted reply saying... "You have received the throttle you ordered".

I emailed them back to explain that I needed a Julet connector, EXACTLY LIKE the one shown on their web page for the item I ordered, and that although they did mention FEMALE connector in the description, (but showed the male), sometimes the gender of these connectors is confusing, as they have both male and female parts, so I didn't take the "female plug" description too seriously, as the picture showed exactly what I wanted.
When you are buying mail order, the picture is pretty much the defining thing the purchaser has to go by, so it has to be accurate, and is legally an integral part of the sale.
As they had obviously made a mistake somewhere, I asked them to advise about refund and/or free return postage.
Got a very unfriendly curt reply saying .. I could ..."return for a CREDIT", and that return postage would NOT be refunded.

Just got abuse after that, I didnt want a "credit", I wanted a refund and post paid return, and an apology would have been nice, but they merely reiterated that return post would not be refunded. No apology, not even a "regards" at the end of any email, no info on return address, nothing, but they did eventually arrogantly concede to a refund, so I asked them for a return address..... no reply.
Emailed them again after another week of no reply, saying... 'please can I have your return mailing address"... About 4 days later got a very abrupt, cold reply, with some scrappy information ... yet again saying my postage costs would NOT be covered.

Not happy at this point but I packaged it up beautifully, and posted it back with full documentation inside, and waited ......... and waited.
About 7 days later I emailed them to say I had returned it, and what was the position regarding refund? ...... no reply!
Then about another week later I got PayPal involved. They looked at my case and quickly made a decision in my favour. ...but they too never got any reply from Dillenger.

I got my initial outlay refunded by PayPal, but will NEVER EVER buy anything from Dillenger Pty ever again. The company is an absolute disgrace, overpriced, poor packaging, appalling customer support, no apology, cold, curt emails with no semblance of courtesy or customer empathy, .... no anything really, and I note, now many weeks after I bought this item, they STILL SHOW the wrong item for this listing. Quality company eh .... they just don't care!

This was only £25, and I was quite prepared to write it off, but God forbid, if you spent a lot of money on a bike kit or anything else that requires a bit of tech or customer support, they are just horrible to deal with. They come over as agressive, arrogant, angry, and uncommunicative, ... not friendly understanding or helpful, so my advice with this disgracefully company is ....
AVOID, AVOID, AVOID!

Excellent service, ordered a new battery, arrived in days.

I purchased the 250w mid range battery kit 36v 14.4 amp battery and no issues initially with the conversion.
However I had battery problems with arcing between charger and battery causing the charger plug to burn out and make the battery charger unusable.
No answers from tech support (Aust) on cause or solution and after wasting 3 battery chargers I sent the battery back. 3 months later still no response to emails and a recent ph call.

Bought their 1000w kit with upgraded wiring and 10Ah battery.
The rear rack is so cheaply made it will crack and fail within just a few months. - Then they have the galls to try and charge me $55 for a new one when they are sold for less than half that (INCLUDING the shipping) on Ebay? No thanks.
In-fact another guy made a website about this same issue, so it seems I wasn't the only one!
dillengerelectricbicycles.com

I am also on my 3rd battery with that kit. Ouch at $500 each.

**************

The second kit I got was the Arc 1000w kit. They didn't glue/pad down the internal battery sufficiently, thus over time the battery pack would rattle, eventually it would get loose enough to damage the internal components.
Have sent it back on multiple occasions... So now I just don't bother using that bike if I don't have to so I don't have to deal with it.

*************

Their facebook page blocked and removed me from their page after I asked a few questions, which was sad to see. But not entirely unexpected.

Their customer service hasn't replied to my emails in weeks, tried getting in contact multiple times, no reply even after waiting a month+
They just don't seem interested.

There are other companies that deal with ebike kits that are more deserving of your coin... Such as Luna Cycles... Go there instead and don't was your time with Dillenger.

I bought my first E-bike from Dillenger in 2015 to travel from my place to college which is located about 3 miles away and it takes me only 40 minutes to get there, I love it. If I were going to use the public transport it would take me about 2/3 hours, so I defo did the right thing. I was so happy with the service and the product that I got from the company that I decided to buy a second E-Bike, Samsung, which is as good as the first one. I had a few issues which I needed sometimes getting in touch with the customer service and they were always there for me. I truly recommend anyone to buy from Dillenger. And a big thank you for being always there for me. Regards Leandro Santos

Two weeks using super happy thank you

On the 8th of March I purchased an
electric bicycle kit from Dillenger, 13 Olmypic Circuit,
Southport, 4215 QLD Australia. The cost was £1137.

Upon arrival and assembly by a professional bike mechanic the equipment sent was found not to function. I also noted significant corrosion especially around the bolts.  I subsequently emailed Dillenger who
asked me to purchase a volt meter to test the battery. At my time and expense, I did this and the battery was functioning ok.
I advised Dillinger of this, Dillenger
then sent me replacement wires, controller and computer which arrived around the 5th of May. The replacement equipment was not compatible with the battery as the wire
loom was to short to fit from the intended assembly, under the battery, to the socket. Additionally, the bracket to attach the controller to the battery was different from the
original.

I complained to Dillenger who offered
to send me extension cables. This is not an acceptable solution as it creates additional wiring which is difficult to attach neatly to the bike and it does not solve the problem of the brackets being wrong.
I subsequently decided to test the equipment anyway which was still found to be faulty. Although the computer and display works
the motor will not drive. I have email Dillenger again, they have responded by asking me to do a test which involves holding down a button on the controller for 6 seconds. I did this test yesterday and nothing happened. I subsequently emailed Dillenger who did not respond.
Before you consider buying a kit from Dillenger consider the following;

1. The equipment provided was not has
described I.e it is corroded, does not work and the brackets and wiring loom are not the correct assembly
2. Some of the equipment sent to me was
damaged. I.e there is significant corrosion around the bolts of the and signs of corrosion on the wheel nipples.
3. I have spent a considerable amount
of time trying to work with Dillenger. This includes dozens of emails back and forth, purchasing a volt meter, collecting delivery's, assembling and dis-assembling
equipment.
4. I have incurred considerable costs
including petrol back and forth from the mechanic and purchasing a volt meter.
5. I have been now trying to resolve
this matter for over 2 months.
5 I have received no apology
6 There are 100s of similiar reviews.

I have posted a video on ypu tube of the rusty equipment but Trust Pilot does not allow links.

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