directsight.co.uk

Bought glasses on line paid for fast delivery took 6 weeks to get them but lenses not correct and frame too small. Returned them with another prescription asked for money back. Tolk could not get refund of whole price but could choose other frame. Only one I could find was right width and depth was much cheaper but arrived broken. Asked for full refund but my emails ignored and no telephone number. Finally contacted my credit card company and after further month received an email and £22 refund and they kept glasses. I gave up and told them to fix frames and return glasses but 2 weeks on no glasses. I now need to claim refund from Barclaycard and am contacting trading standards. Dont go near this Company. They are dishonest

nose pad fell off within the first week. When contacted, was told to return item for repair. No offer of postage paid, or prepaid return. Wont use again

I ordered a pair of glasses and paid extra to have the lenses thinned down, £50.95 inc postage, The product when it arrived was awful and the lenses still very thick, so I returned them to Directline, Which cost an additional £2.95. After 4 emails, I received £20. 95 back. You only get back the price of the actual frames, not the lenses, which frankly, were no better than what you would get at Poundland. So I lost over £30. I would not recommend this site.

I would give less than one star if there was an option,a month after ordering my glasses they still ain't turned up an if you ask for a refund they ignore you. Shut firm shot service

Have waited 2 months for glasses, had to submit perscription 3 times, perscription was finally accepted 3 weeks ago, the glasses are still a no show. If you actually want a pair of glasses in a reasonabe time, avoid this company. Hopefully you have read all the other reviews as well, and choose another company.

Brilliant service great low price glasses, I paid £78 at asda only £20 here including postage.

Sent my glasses recorded delivery I forgot to put any information in the parcel I sent them an email to let them know everything and they emailed back within 24hours and they received my parcel the next day and was sent the following day so it took like 2 days after sending them to receive them I could praise& rate them enough ! 10/10

Update on previous review,after no joy in getting a refund,I contacted citizens advice who were passing information onto trading standards,I in the meantime did my own checks and found that Direct Sight had been wound up in 2008,would suggest any one thinking of purchasing glasses should thoroughly check suppliers.

Can I just say, never ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever use @directsight - they are unable to provide correct prescriptions/orders or any kind of general customer service. I had to send both of my re-glaze frames back twice because of their silly mistakes and they still haven't refunded postage. They also replied to me on a previous online review and lied! They're untrustworthy cowboys. Pay a tiny bit more and go to someone who is able to do the job and who cares. These guys don't have a phone number or complaint procedure so you can't be heard as a dissatisfied customer. It's very frustrating.

Ordered 2 pairs of glasses on 26th January and was told there was a 2 week lead time. I first started chasing for a delivery date on 12th February and was told by Francesca they would send an e-mail when my glasses were dispatched. I responded advising that I had ordered from them multiple times and was aware of the process and that I needed an ETA. I sent 2 further chasers on 12th and 15th February. I finally received a response from Francesca on 15th February advising my glasses were in the last stage of production and an e-mail would be sent when dispatched. I chased again on the 19th and also asked for details of their complaints procedure. Once again my query went unanswered so I have just sent another e-mail asking for my order to be cancelled and refunded in full. I feel like a lot of issues could be resolved if Direct Sight provided a phone number for their customers rather than relying on Francesca to not do her job!

I ordered two pairs of glasses at the total cost of £24.95 using the same prescription, one pair arrived and the prescription was totally out and the glasses were not fit for use. I cancelled the second pair as 10 days later they had not arrived and returned the first pair as they were obviously wrong. For this I was refunded £10 Direct sight said they matched my the prescription and blamed Boots who did my eye test. By the 30 November the second pair of glasses had not arrived and I cancelled the order and returned the glasses I had received, which cost me £2.85 in postage for which I was refunded a further £12.45 I then ordered two more pairs of glasses from another online company using the same prescription and values. These glasses gave me perfect vision, which confirms that there must have been a mistake with the glasses I ordered from Direct Sight. Direct Sight continued to insist they hadn't made mistake and would not refund the remaining £5.35 I insisted they owed me. They suggested I write to them rather email to escalate my complaint, this I did but the only reply I got was an email from the same person who told me to write the letter, still insisting that they had refunded re their policy and that they had not made a mistake with my order.

Shoddy frames and ZERO customer service I simply ordered a new pair of glasses for my father, the same frames as the ones he already has from a year earlier - they arrived in poor condition, with sharp edges and loose ear protectors and were totally unwearable. They were sent back, with an explanation of the problem and a request for a new pair. The replacement arrived - and it would appear that they were in actual fact the same frames as before, but in EVEN WORSE condition! It seemed that someone had crudely chopped bits off the nose pads and ear protectors with scissors and failed to reattach them properly - they were even sharper than before, but more flimsy and, if possible, less wearable! Then, we returned them again and asked for a refund, they offered a refund for the frames only - which didn't materialise - if the issue was that we just didn't like the frames, then fine, but they were unusable! So, we successfully went through PayPal's resolution centre, received no response from Direct Sight, and escalated it to PayPal, and PayPal gave a full refund. Will never shop with DirectSight.co.uk again. Shocking!

Its ashame you cant give a no star rating avoid ordering glasses from these people i had to send my glasses back as wasnt right posted them first class a week ago and company still say havent recieved them back i find that hard to believe guessing this excuse is so they do t have to repay the money please all avoid sadly i just posted first class with no tracking number but even royal mail said first class they would have recieved them by now STAY WELL CLEAR OF THIS SO CALLED COMPANY

I ordered a pair in October. I thought they were great as arrived quickly and fitted well. Since then I’ve had blurred vision, headaches etc. Went to my optician to check I’m not missing something serious. The prescription in the glasses is close but wrong, the astigmatism reading is way off. I’d say, don’t buy from them! Wish I had read reviews first

I have been dealing with internet firms for 10 years or so but I have never had service as good as yours .from near immediate reply to email to rectifying a problem which was probably my fault your performance has been exemplary streets better than others.Congratulations I am a very satisfied customer.

Warning used once now getting bombarded with there spam emails

Ordered two pairs of glasses (SOLO 565 gun metal and SOLO 563 black / chilli red), both arrived at same time today (i.e. within a week of ordering). They look like good quality glasses and as they were both in the clearance sale, they cost me a grand total of £30 including anti-reflective coating and P&P, crazy low price, very happy customer today.

Thank you so much for your very fast responce in replacing my glasses which were too big, The replacement arrived today Friday 15th and i had only posted my original pair on Monday 11th. Thank you again for excellent service.must put this on Faceboook Regards Jack Jones

I ordered some glasses, received approximately 18 days later, but the bridge was too small. And hence the problems start. I reordered and enclosed a note with the return, 3 days later I receive the first email of 15 asking me did I want a replacement. What is wrong with this company, I have sent at least 5 emails telling them the replacement I have never known such incompetency My sister received glasses, absolutely no problem. Why can’t they process a simple return, plus no phone number listed so you can’t telephone them.

Avoid DIRECTSIGHT at all cost, i sent my prescription off for varifocal glasses which i have happily worn for 15 years, the first pair where out of focus as they applied a standard PD measurement as per there order form. The corrected pair which i had to return recorded delivery at my own cost arrive equally as bad but with additional blurred outer vision in both lenses, the response i got were varifocalS only offer a narrow central vision for viewing!!!! and i need to upgrade to premier to have full vision...THIS IS NONSENSE...UTTER RUBBISH. You can only contact this company via email, i have requested a refund as if you buy glasses the main thing is you can see with them. Direct sight will only offer me a refund on the frames not the lenses as report these are bespoke to me?? bespoke means made for me so why can't i see..the lenses are the responsibility of the optical company who make them not me so why decline a refund. Latest response was i can self return them and pay for an upgrade...what a joke..AVOID AVOID AVOID