Mirrored Furniture White Furniture - Dooleys

We ordered the above as a Christmas present for my granddaughter.
A single carton arrived within two days. When I opened, I discovered that the base and reflector where missing. Examination of the box indicated 2 of 2 although no previous paperwork had indicated delivery in two consignments. I telephoned Dooley's but obtained only the answerphone.
This continued for about EIGHT days. I emailed and received no reply. I then discovered that emails were handled through an agent who could provide no help. I was rapidly concluding that the Company had gone into administration and was preparing to replace the gift. Ultimately I made a call and got through. John, who received my call was apologetic and helpful and said that they had been inundated by the Christmas rush. He discovered that the missing parcel was in the delivery company's London warehouse and I received it within two days. My granddaughter is delighted with the lamp, assembled it herself and we now await news re its long term durability. There would have been five stars but for the worrying lack of correspondence and information. I am sure that the company intends well but communication is the essence when problems arise, and needs to be dealt with to cope with busy periods. RLW

Unfortunately the stool arrived a day late but Dooleys rang to rearrange the delivery offering next day and a morning slot. The oak kitchen stool was the best price I could find and is really good quality. Very pleased!

Had to make a couple of calls to sort things out with a change of delivery and cancel one of the orders etc. and it was all sorted on Monday morning and delivered the following Friday. Will use again.

We searched online and found that this business has an active Facebook page with 580 followers. From our experience this can indicate that the business is either not actively engaged with online communication or is new and growing. We have discovered that this business has SSL (secure sockets layer), which means that this business handles your data, such as personal information or credit card details, with secure connection. We found that the domain for this business is older than two years which could be an indication that this is a trustworthy business with an established customer base and experience in their field.