dreams.co.uk

Terrible mattress Although after inspection by independent upholster now been replaced Large hump in middle after 7 days be very careful before you buy

Dreams have taken money for a product I am yet to receive after 8 weeks. Instead of providing me with answers or even assisting, they keep palming me off on their 3rd party supplier who refuses to answer calls or respond to emails. I would advise extreme caution as depending on who is actually supply dreams the bed clearly has a huge impact on service levels. It is a real shame that a company such as Dreams as just happy to pass the buck and leave a customer without their order, or money. As a long term customer of dreams, this is absolutely going to give me second thoughts about using them in the future. A real shame.

After purchasing a double bed ottoma and mattress I left a very well-deserved 5* feedback rating for the salesman at Dreams' Basford, Stoke-on-Trent Showroom. However it was downbank from then on. Having waited for 7 weeks for delivery the bed etc. arrived with no wheels, no bar to stop the mattress from slipping off when the bed was opened and two halves of the bed were the same. Customer Services failed to give me the promised telephone call so I had to 'phone them - an indication of how much their customers are valued once they've paid in full. I then had to wait two weeks for this to be put right - something I believe should have been rectified at least the following day. At no time did I have any communication from Dreams until I sent them a Recorded Delivery letter pointing out how dissatisfied l was with the service I had received. At that point I received a telephoned apology and a £100 refund. In addition, I had a lower back problem each morning, for a few minutes, when I got out of bed, which is why I bought a new mattress etc. (My original mattress being very old). I wonder if all the pressure measurement hype is just a gimmick as I have continued to have the problem with the new mattress. Last weekend, however, I stayed at an Airbnb, obviously sleeping on a very used mattress (slept on by all shapes and sizes) and I didn't t have a lower back problem until I returned home to my very expensive mattress.

I brought a bed a couple of years ago and a spring came up on the bottom of the mattress. Dreams sent an engineer over to check the matress and to my surprise the engineer blamed me for the state of the bed! Not only that they commented on other areas in my house in their report completely unrelated to the bed! I'd informed them that I'd followed care instructions and yet still have this issue and they said it was my fault therefore they would not honour my extended warranty I'd paid for and not fix the bed! Sounds to me like they take money for beds and warrants yet they dont honour them. Appalled by their poor customer services and refusal to honour a genuine complaint!

My sons bed was supposed to be delivered on March 24th. Did not arrive. Contacted them and was told it would not come until April 16th. Now sleeping on the floor. He is also designated a key worker by his firm. He could have gone to Mattressman who are still delivering.. No guarantee this will come on 16th April and he is very worried. Total cowboys.

We’ve ordered a bed and a mattress from Dreams few weeks ago (Cost us £3100), and arrived only a less than week ago. But we are not happy with the bed as it is too high and not convenient to get in as I’m a short person. We tried a similar mattress on a different bed In the shop but didn’t realise this bed frame was too high. We bought it without thinking too much because the shop assistant so keen to sell the beds for us gave us the confidence that if we are not happy with any of the products we will be able to return it within a time limit. But now the shop and the customer service are refusing for us to return or exchange it, according to their returns policy. Surely this is breaking the consumer rights law.

I bought my bed in June of 2015 so not quite four years just yet however over the last 6 months or so I've been experiencing really bad back pain every morning so bad that that I can barely get up from my bed or it takes me ages to hoist myself up - baring in mind I sleep on my side and not my back. I thought Dreams bed had an 8 year guarantee so I'm so perplexed as to why it's causing me this much pain barely four years after buying it. I don't have any medical conditionon neither do I work in a labour intensive job. I now have no other choice but to buy another mattress but I won't be purchasing from Dreams. Not again, ever.

I wrote an honest review about a mattress I bought from them and because I only gave it 3 stars they refused to publish my review so I'm publishing it here instead. The mattress I bought was ok but within 2 weeks I can already feel the springs starting to come through. I paid the sale price thankfully as would of definitely returned it if paying the full asking price.

Order the bed before the lockdown it was due to come the week of the lockdown they phoned me up to say it would still be coming back doorstep delivery this was before the full lockdown happened The bed ended up not coming after getting rid of my old one So I’ve been sleeping on the sofa for nine weeks Now they are open again either re-order the mattress on the 15th I got an email today to say it’s not coming now tomorrow it will be coming on the 27th they offered me £50 conversation I told them where to stick it I had an email from the Chief Executive but he don’t know how to run his own company he don’t even know whether they have stock or not so if the management don’t know what they’re doing how did expect staff to now I would not recommend dreams to anybody This is the worst company I’ve ever had to deal with customer services is non-existent

Bought New S/night Enhanced D P/T 4 Drw Base Grey - no set up instructions. Just two plastic clips to join both halves. Eventually, after speaking with customer services and a store assistant worked how to do it - a wrestling match with the two halves eventually sorted it. WHY no instructions - beggars belief. Quality, pretty boor, lots of loose threads and glue in the drawers.

Having paid over £4k for my daughters bed room furniture and bed less than 12 month later the door hinges have come away from the board. Having paid extra for the guarantee that the woman at the Stafford branch assured me "any issues there will be no problem" - their response it was forced and therefore not prepared to offer any assistance. If it had been forced all three hinges would have shown signs of over stressing. The door cannot be over stressed because of the way it opens. In short cheap material and a guarantee that isn't effectively any guarantee. should have read the reviews before buying from Dreams 67% 1 star, only gave 1 star myself because there isn't provision for 0.

Delivery driver Andrew and his assistant kept me fully informed of delivery time, arrived when expected in uniform, assembled the bed and removed the old one and mattress leaving no mess and were very polite.

Paid for extended warranty (+8 years) on our £1700 bed & mattress. Cavernous dip within 12 months, technicians report totally contradicted what was said when the chap was here so replacement denied & have had no option but to sleep on the sofa since as crippled with back pain in the bed. Report clearly says we have a no turn mattress yet the fault has been placed with us for....not turning the mattress. We were specifically told instore NOT to turn it in any direction ( not over nor head to foot). Be warned! Never again.

I bought a bed with dreams just 3 months ago. Fanatastic bed when I bought the product I also bought 8 years insurance on it. I was told it would cover if there any stains on headboard. I had some staines on headboard rang the number i was given, the lady said someone would get back to me. Then after a day or so I get a call back as I was at work I missed the call. Today I called back on the same number I was told it would take 3/5 working days for someone to contact me I questioned and the guy on the phone said there are 15 people who works in the office I don’t know who called you? I work in a organisation where 100 people work and we still help our customer. He promised a call back after half an hour whole day passed no call back and I am getting so angry and frustrated and wish I would have never bought this bed.

£800 mattress sagging both sides after less than 2 years use. Our previous cheap mattress from local indepedent shop in better shape after 10 years plus.

Bought my mattress in April have been on the evaluation machine in Bromley Kent. Had 40 days to return but didn't realise till after that my back was developing a serious ache. Really have a back problem now. To soft and keeps me awake. Not happy at all.

I had a bad experience and won't buy from this company again. Bought a wardrobe in 2018 and the door kept closing on me as it wasn't installed correctly. I found this company very unresponsive and lacked the willingness to rectify the problem. They didn't respond for months and then it took months to get someone out. I had to take time of work because they can only do working hours when someone does eventually come out. We had to recently get a new wardrobe. Over 1000 down the drain. I tried every level of their customer service and even tried resolver but they just ignored me. Still to this day I can't believe what a let down this company is.

Queen sized mattress delivered to a very awkwardly located flat on the third floor with a narrow staircase and the delivery chap (Scott) handled it like a CHAMP. Really lovely guy, mattress was received with zero problems and I'm really happy that not only did I get an email and a text notifying me of my delivery slot, Dreams also rang me. Only had the mattress a couple of hours but it's already ten times better than my old one. Thanks, Dreams and Scott!

Brought a bed for £1000 pounds that lost its shape after 6 months. Had a technician come out who said when he was at my house. Yes I can see it is sagging but the recommended amount of sagging is up to 3.5 cm which no bed is ever that bad so you will not get anywhere. Read his report a couple of days later and it stated that the bed was fine. Nothing wrong with it and within the manufacturers guidelines. Absolute joke. Took out bed cover as well which was advised by the store as it would cover any abnormalities. Just take your money and ignore you when things go wrong. Reported to the furniture ombudsman awaiting outcome.

HYPNOS & DREAMS ***Worst buying experience ever*** MATTRESS FOR 50 NIGHTS DESPITE DECLARED NOT SUITABLE BY THIER INVESTIGATOR I purchased a £1600 Hypnos Winslet Zip and Link kingsize mattress from Dreams on the 30th July; it was rec’d on 17th August. I opted for zip and linked format (tight stairwell) on the advice of the sales man (Carl in the Basingstoke store). I explained that I sleep alone and like to spread out (why not!) The two mattresses that comprise the King are overly padded with inadequately placed tufting meaning both mattresses are very curved (convexed); one much more than the other. As a result I spend all night rolling off the two sides into the VALLEY BETWEEN THE TWO MATTRESSES AND SLEEPING ON THE ZIP. Not the sleep experience expected when paying a lot of money for what should be a high end HYPNOS ‘Queen approved’ mattress! I reported the issues to Dreams who sent Homeserve to inspect the mattress. The gentleman confirmed that ‘THE MATTRESSES BOTH HAVE A FIRM CURVE SO THERE WILL BE SOME ROLLING WHEN LAYING DOWN‘ and ‘I HAVE INSPECTED AND FOUND THAT MATTRESS IS NOT SUITABLE FOR ONE PERSON’. However, contradicting this by declared the mattress ‘NOT FAULTY’. Perhaps not surprising since Dreams were paying for the report. Three days later a copy of the report was sent as an attachment in an email with NO additional information or options. When I contacted Dreams I finally got the following reply: Karla (Dreams Beds) 8 Oct, 14:41 BST Good Afternoon, I firstly wish to offer you my sincerest apology for the lack of contact from Dreams. I can see Hypnos have been liasing with you in regards to your mattress. I can see an email was sent to you on the 2nd October explaing no fault was found by Homeserve when they did their ispection for you. The email should have detailed ways for you to esacalte this if you wish. Due to the results we now hold for you Dreams have currently closed the claim as there is no further action due from us I have since contacted Dreams and Hypnos numerous times by email about getting a suitable replacement - simply asking to being reimbursed for any difference in cost between replacement of the zip and linked king with a standard king. When I received NO REPLY again from Dreams, I have resorted to requesting collection and a refund STILL NO REPLY. Hypnos have deflected any responsibility back to Dreams. NO CORRECTIVE ACTION HAS BEEN TAKEN to offer replacement of this mattress. I have been sleeping in my spare room for the last 40mights. I am simply appalled at the customer service from both these companies. They have left me no choice - I am referring this case to TRADING STANDARDS and THE FURNITURE OMBUDSMAN to investigate. Do not go near these companies!!