Eagle Carports

We purchased a garage from a local vendor and if it were not for him and the local build team this would be a less than 1 star review. Here is the break down. The local vendor went out of his way to accommodate my family and me. He worked to get what we needed and explained everything to us. We made the deal and explained to him we would have to prepare the site and it would take some time. (The vendor (Chris) also suggested a truck driver who could deliver the base material for site prep). He said to call "Eagle Carports" when we were ready for delivery. Two days later Eagle Carports called wanting to set up a delivery date!! I don't know what they didn't understand about "some time" to prepare the site.

We called the delivery driver Chris has suggested and he was nice and reasonably priced. (again Eagle called wanting to rush us) but finally I was able to get the site prepared and we called Eagle up. They said they could deliver the next Wednesday.

The following Monday my mother-in-law called Eagle to verify payment information (who to make the cashiers check out to). She explained who she was an told them we were expecting the deliver for Wednesday. They said it wasn't scheduled for that day and had not been set up. WHAT? We had rearranged our schedule to be ready and now it isn't scheduled. We ask when it could be delivered and they said they could not give us a date to deliver. They would have to call us back. We contacted Chris and told him what was going on and he contacted Eagle and tried to work it out with no success. Later that week Eagle called us back and said it could be delivered the following Tuesday. Again we rearranged our schedule to accommodate them. On the following Monday we got a call saying the construction crew was having trouble with their trailer (now I understand mechanical issues come up. The pushed it to Late Thursday into Friday. On Tuesday the construction crew called an explained it was going to be an extra $250 for a piece we had not been charged for in the original contract. We explained we had a contract and spoke to Eagle (Adrian) who also told us it would be $250 more. We again got Chris on the phone and he worked to get it all straightened out. We were close to cancelling the order at this point. After many phone calls and much frustration we got that worked out. Later that day Adrian called and ask it they could be here Wednesday instead of Thursday and we agreed.

The construction crew arrived Wednesday morning and worked most of the day constructing the building. With the exception of screws on the ground after the build (which is common in construction) the crew did an excellent job building the garage.

Eagle needs to streamline the process of getting the buildings to customers. Their is too much confusion in their process while conveying information to customer. Last minute fees should never happen!!

I will continue to do business with Chris but will never buy another "Eagle Carport" Building again.

After a storm blew in both 12 ft garage doors, we were able to schedule installation. We were ìn an emergency situation with our building located 100 miles from our home and plenty of equipment sitting out in the open. I took off work to meet the installers. I was told they would arrive after 12pm. By 3:00 no one had shown or called. I called the office to verify only to be treated with disdain. I was told the installers WOULD be there and that they work until 9pm. I finally received a call from the installer at 8:45 pm informing me that he wouldn't be able to make it. Ridiculous! It's been 7 weeks since the storm. Eagle Carports made no other attempts to schedule an installer. We were expected to wait for someone in the area to need a product from them in order to get an installation team scheduled for our repairs. There was no concern for our equipment that could be easily stolen. We finally purchased materials from a local company and hired our own installer. To make matters worse, we purchased our building from Eagle Carports about a year ago to withstand hurricane force winds. They never mentioned the doors came in high wind bearing strength too. They automatically put cheap, lightweight doors on our building (that was built to withstand 135 mph winds). So ridiculous! Never use this company! They will take your money but their customer service is completely nonexistent if and when you need it!! Also, if you talk to someone named Chris that works there, he is very rude.
I will go without a building before buying from these jerks again!!

I had a 24x21 garage built by Eagle Carports recently. This building appears solid and I have had no issues. The concrete pad I had this built on had some issues but they were able to work with it and still get the building up with no issues. It looks great and I am very happy with it!

I wanted to write this review because I searched for reviews after I ordered the building and got worried after seeing the negative reviews. The build went fine so I have had no need to contact them for customer support so cant comment on that , but I can say that I am definitely happy with the result and with the Hispanic builders who came and did this work. Those guys worked their butts off in very hot weather and did a great job.

Also, I did not buy this direct from Eagle, I went through a seller locally who resells for them. I wanted someone to contact locally if I had any issues, but I have had no need to contact him.

My building specs are vertical roof style (this cost more than the others), 24x21, fully enclosed with 2 garage doors, 2 windows, and one side door. No issues at all.

We had weather related site prep delays,our issue not theirs.guys showed up at 8:30 am done at 10:30 am.fast efficient and a well made 12 guage steel 21×12 ×7 boat storage bldg.exactly what we ordered,zero issues.i think a lot of the negative reviews may be site prep related.DO YOUR HOMEWORK PRIOR.explain exactly what you need, and then spend the money on prep be it gravel or concrete.dont blame the mnfctr for " oh, i forgot to mention..." staff was great,actually called 5 days early to quote time.I had to delay,not Eagle.cant speak for their installers elsewhere,here E central Tn,the guys were machines.they got a big cash tip.

Lost 4 days from work starting in April. Contractor set up 4 delivery install dates and canceled on 2 dates after I waited all day for him. The last 2 I got no calls and he did not show. He called the following day and stayed that the issue was the scheduling office. I'll never recommend this company. Took four months and still no unit delivered. I'll be canceling and losing my deposit. What a rip off. Easy money for them.

I took time off from work to be there on the day they were to install my building. They did not show up and after several phone calls they were still unable to tell me where the installers were. I finally got a call at 8 pm saying they would be here the following morning to install it. They did show up then and did a nice job of installation...at least I thought so. After the first rain fall I found that the walk through door did not seal and I had a huge puddle in my building. I tried several times to get Eagle to accept responsibility but they refused. Chris Davis the General Service Manager was very rude. Basically told me it was my problem not theirs. They apparently do not stand behind their product or the workmanship of their installers. If I had it to do over again, I would find a different company to deal with.

I asked for my carport to be installed on a Friday my day off. They called Friday night to reschedule for Saturday so I had to take another day off work. When I went to pay the bill I was told too bad 1 day late they don't do anything for that. I should of looked at the reviews 1st
Mary

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