Easyrentcars

Reserved an "Easyrent" car through Travelocity. Waited an hour for pickup at CLT airport for shuttle. The driver asked me how to say the name of his company the right way. Not a good start. After another hour watching them clean the car i noticed it had been in a front end accident. They said its the only car I get so "just take it". The tire rubbed on the crushed-in front bumper every time I turned left. Embarrassing and irritating. They also marked that the the tank was full when it only had 1/4 tank of gas.
When we returned the car there was nobody to check me in. We waited 30 minutes and the guy behind the counter told us to just go wait in the shuttle van. He said he can't find the driver right now, and does not know where he went, but he should be back soon. I waited another 30 minutes. Still no driver. Every time I would ask what's going on the guy would not even look at me. Then he would not even answer me. So I had to hire an Uber to get back to CLT airport.
Worst car rental company on the planet.
PLEASE DO NOT USE THEM!!!

Do not rent from this company! Fraudulently charged us for a more expensive car on our honeymoon and now will not respond. We had booked a specific car for our honeymoon (a convertible) to see Sicily. They did not have a convertible available when we arrived, despite having a reservation and pre-paying for it. They gave us a regular replacement car but still charged us for the convertible. It has been over a month with no resolution.

We rented thru this website which was fine. BUT, renting an AVIS car in Pisa, Italy thru this website means you wait AT LEAST an hour to get your car. You get preferred treatment if you are a Preferred member of AVIS loyalty program and rent DIRECT from AVIS. So, while this online site was efficient, the wait after a flight was not.

ABSOLUTE CROOKS. My wife and I recently had the most horrendous experience on a trip to visit family in Belfast. The hire car booking was made via a 3rd party website at a very competitive rate. On arrival at the airport we were collect by a man in a minibus and driven to a small yard with a lockup a few miles from Belfast International. The man was working alone and it looked like a "one man band". On entering the portacabin he started his sales pitch to sell his insurance cover. When we refused cover he requested a £1200 credit card deposit. After 3 attempts the card card locked us out (strange as we contacted the provider the following day to find the pin was correct and it was infact down to Easyrent. Having no other option we had to pay the very expensive insurance before being allowed to take the car. The car was the worst hire car I have ever seen, every panel was damaged and the sill cover was hanging off. When challenged about the damage the man told us not to worry as it was covered on their insurance. We then set off to find a flat tyre symbol on the dash, I then told the man of this issue however he said it was due to the cold weather and would go out on its own. We set off on our journey which was some 20 miles however the light did not go out. The following morning we went to the garage to find the n/s/r tyre was almost flat. I re-inflated it and set off on my journey only to find the light came back on after about 15 miles. We contacted easyrent who told us to drive it onward to our destination and they would exchange the car the following day. Following the exchange of vehicle everything was fine until our return to their yard to drop the car off. On arrival at their portacabin I was met by an angry group of ladies who appeared to be having the same issue with the credit card machine, the man behind the desk quickly showed me into a waiting room to get me away from the other customers. However once in the waiting room we met with other customers who had all experienced the same issues. To conclude I suggest anybody reading this review pays a little more upfront to deal with a reputable company. These guys are crooks and trading standards should close them down.

WILL NEVER BOOK AGAIN! I’ve paid for my car rental deposit but of course I needed to cancel the trip because of the COVID-19 situation. I was told that the whole deposit is refundable. However, this useless scammers are taking advantage of this and refuse to return the money back to me. It is unbelievable that companies are taking advantage of this – I hope you will get out of business!

ROBBERS!! NEVER USE THIS COMPANY - After being charged £71 rental I was informed in store that I was not able to proceed with the car rental for reasons out of my hands. The store manager advised me the refund would be processed within 2 week. 3 weeks later no refund as been received and I have had no reply to my customer service email. I have informed me that no refund is due even though the car was never rented. CROOKS!

ROBBERS!! DO NOT USE THIS COMPANY - These thefts refuse to refund bookings even when there incompetence results in you not being able to rent a car!! This 'business' is out to rip people off and steel money by hook or by crock, by reading others reviews It is clear I am not the only one who has been robbed by these frauds.

This is a scam website. Do not use it. I booked a car in Aug 2019 and when I went to pick it up, I was told the car was not available and did not honor the reservation. I went back home blaming the car rental agency and waited a couple of days for my refund. I neither got a mail or a call regarding the refund and I had to file a dispute with the credit card company to get my refund. Next day after filing the dispute, I get a call from easyrentcars to cancel the dispute and that they would refund it immediately. I did and forgot about it. I checked my bank statement in Jan 2020 and found the dispute was cancelled but the refund was never processed. Horrified, I had to file a second dispute to get back my money.

Booked online for a relatively cheap price. However, 3rd party supplier set up a whole new contract with a different car and new deposit. Did not get a refund for either of them and e-mails are not responded by the support center. DON'T RENT WITH THEM - SCAM!!

This was the absolute worst, rental car company..deceptive ..be very careful with these people...we endedbup paying $117 a day for a sonata..it wasnt even a top of the line sonata..it was a cheap sonata..We will never ,ever use this rental car service again..we have learned our lesson..

There is no option to give less than this. PLEASE DONT USE THIS SERVICE AT ALL. Booked for 7 searter MPV and they offered me mini Van. Refused to take it and they ignore all my emails and didnt refund at all. PLEASE PLEASE DONT USE THIS SERVICE AT ALL. USELESS AND WASTING Moñey

AVOID, AVOID! We have been waiting to get our refund almost two months now. Their customer service responses rapidly when requesting information how refund process is moving forward. However every time they have a new explanation why refund has not been paid yet. Easyrentcars is a broker and they have no cars by themselves at all. Our booking was with Hertz Spain and Easyrentcars blames Hertz about this slow process. However we had contract with Easyrentcars not with Hertz so I assume they are simply just out of cash.

We booked a car rental to pick up in Pisa, Italy. When we got to the desk the company provided evidence that they had emailed EasyRent declining the booking as no cars were available. Stranded with no other option we booked the only other small car available in the airport based on agreement over the phone with Easy Rent that they would reimburse us. They are now refusing to pay despite us having an email from them agreeing they would reimburse us. We had booked the car for our wedding and honeymoon and are not over £1,000 out of pocket.

I wanted to rent a car at Schiphol airport and pick it up at the airport. When I searched for a car, Easyrentcars' website did not show that the pick-up was not at the airport, but instead at a place 25 minutes away, via a shuttle bus. I booked a car via them and when the confirmation came through a minute later, it showed that the pick-up was not at the airport. I phoned them within 5 minutes and asked if I can switch to another rental agency so I can pick-up the car at the airport. They flatly told me that because it was within 48-hours of when the rental period would start, I have to pay a $50 fine for the cancellation of the current car. As I rented the car WITHIN 48-hours of when I would pick-up the car, their 48-hours free cancellation policy was not even applicable! They refused in any way to help me get the $50 waived, even though I was prepared to immediately rent another car with them. The lady on the phone just repeated the phrase that because it was 48-hours before the rental started, I had to pay the $50, even though I explained that they did not show the pick-up was not at the airport or that I booked it within the 48-hour period. She did not even want me to speak to one of her superiors nor escalate it. I thus canceled the car and rented a car from Economycarrentals (they are excellent!) and even got a cancellation notice from Easyrentcars. Big was my surprise when Easyrentcars still billed me for the full amount of the car that I canceled and still have not returned the money after a week! This was some of the worst customer service I have ever experienced and then to have the audacity to still charge me for a car that I canceled is just incredible!

I wish I could give ZERO stars to Easy Rent Cars. They are completely incompetent, they lie, they change pre paid invoices and charge the card you had held the reservation with the additional prices.. I HAD MADE MY RESERVATION THROUGH EXPEDITE/AARP, had prepaid and had a receipt. When we picked the car up in London, they changed the price they said was in "error" and though they were rush right then, they would change the cost when we returned the car. One of the employee offered to sell my son drugs - he is age 37, 6'3" and 250 lbs - and is a Drug Task Force officer in the US. There was drag racing in the terminal with rental cars - very dangerous activity. We ended up being charged more than $1200 than we had agreed to pay before we left on the trip. Easy Rent will not answer our calls. I am contacting everyone I know in the UK that might be able to help me. DO NOT TRUST THESE CRIMINALS!

I bought insurance which they didn’t accept and they took off £1500 off my credit card, when I asked why it was taken off instead of blocked, the man was incredibly rude and abusive towards me. He was shouting at me during the car inspection so I just wanted to get out of there. Only realIzed afterwards there was a big scratch on the boot that was not marked on the paper. The car was filthy inside and out and I received the car with only 3/4 tank of fuel and they deducted £95 for Incase I don’t fill it up. Had to wait 30 minutes for bus pick up, their offices were filthy, zero customer service

Paid extra for Series 1 BWM (5d) ended up with Mini Cooper (3d) which I could have got cheeper directly from Sixt, Easyrentcars were adamant that it’s same class car. Had to sent many emails back and forth (which is not what you want to be doing on your holidays) Eventually after sending them photos of the car they admitted that car is nowhere near the spec of a Series 1 BMW they offer me some sort of coupon which I still not seen yet. Absolutely waste of time. Always used hire companies directly and now I learned lesson not to use dodgy brokers.

I have made an online reservation in the middle of November to get a car at Miami International Airport. The reference number is 165405308. The email from them instructed to call one of two numbers, as below. Pick-up Time Saturday, December 22, 2018, 10:00 PM Pick-up Location Miami Airport - Call for pick-up 4121 NW 25TH ST, MIAMI, FL 33142, USA - View on map Method Call for pick-up Telephone +1855 6166011 / +1786 2004487 Office Hour 24Hours My flight arrived a few minutes later than 10pm. After picking up luggage, I attempted to call them. The toll free number seems to be disconnected, and the other number went to answering service. My wife had found another phone number for them on the internet, and the person on the phone could not reach the local office (which is supposed to be open 24 hours a day, see above). Then she blamed this on me suggesting I should have called before 10pm. After that she said I need to go to the office to check if it is open. The office is a couple of miles away as per Google Maps. I am traveling with my family, and some members were sick, so it is really ridiculous to even ask a customer to go and check whether the office is open. I ended up renting a car from a different company at almost three times the price. Stay away from these people, they are Unprofessional beyond any measure. —Misha PS response to providers reply. First of all, the confirmation does not state that the pickup has to happen on time. I called the toll free number for pickup only about 30 min later than the pick up time, since my flight got slightly delayed. The provider claims the office is open 24 hours a day which is not true. By the way, it is rather ridiculous to expect people to call when they are in flight...

Highly Not Recommended.... Don't be a victim.... Very Very Poor service as well as customer support On June 13, 2019 , Time 8.40 AM, I went to Routes car rental at 3687 NASHUA DRIVE, MISSISSAUGA, L4V 1V5,TORONTO,ON,CA for my rental car pick up and the staff at routes car rental they refused to give me the rental car and the reason they were giving me was that I was holding G2 Drivers license and they provide their rentals only to Full G drivers license holder. After they refused to give me rental, I asked them to refund my money back and they said that I booked my reservation from Easyrentcars online and I have to talk to them, We can’t do anything in this case , even they said we didn’t get your payment from them, we only get it after customer picked up the rental. Now, Easyrentcars denied to refund my money back, when I made an online booking there was instructions and I read that instructions which says that Driver’s license required from Ontario Government, there wasn’t mentioned that its Full G License, after that I made a payment of CAD 316.88. If they Don’t allow G2 drivers to rent a car when I was filling my information online while rental booking , they should ask these questions at that time like whether you have G or G2 license and if Customer has G2 then Don’t allow Customer to pay for that. Easyrentcars is now holding my money CAD 316.88 for not a valid reason. It’s not a small amount. Easyrentcars is charging me CAD 316.88 for nothing. I even didn't use there service at all and (Car rental company denied to give me rental its not me who cancelled it then why are not refund me money).

DONT Use Easurentcars.com, most dishonest lowlife daylight thieves they set up this company to rip off customers and are not a car rental company they hide behind a search engine company who will take customers to their website and take your money, they don't have cars and renting rental cars from a company called APEX rental and if APEX does not have cars you never get any cars they took my money and say if we don't collect the car in 20 minutes money will be forfeited how pathetic this crooks are. Now we found who this crooks are where they operated from and we will teach them a bloody good lessen pretty soon and make every efforts to stop this crooks ripping off customers