Elavon

Elavon is the worst merchant provider ever. They set my account up then closed it with no reason. The customer care is shocking. Please stay away from this shambles of a company and I am amazed that Sage are in partnership with them.

Elavon is by far not only the worst Merchant service company, but probably the most dishonest and unethical company currently operating on planet earth. They said whatever they needed to pull our business from our former merchant provider of 7 years. Within our first 3 months, they processed $1.3m which is our standard. Then without warning their Risk team decided to hold our funds without provocation or reason for the past 3 weeks holding over $70k and let us know unless we provided a $700,000 Line of Credit our account would be canceled?!? NO Warning, NO ability to other options, nothingand weve never had a chargeback or return in 7 years. No chargebacks, no fraud, no reason whatsoever to warrant this action. They would only respond after multiple follow ups, only agreed to release funds after multiple follow ups and incorporating attorney involvement. They lost a client for no reason and well certainly do all we can to warn others to not get blindsided by this corrupt company. Costco should be ashamed this is their preferred partner.

My company recently wrote a negative review over Authorize. Net and Electronic Payments co. We endorsed our new processor Elavon. We are a large art & antiques co with part of an internet sales platform we conduct some business on. Card processors & merchants are being faced with a new scam called Friendly Fraud. Thats when a buyer makes a purchase then invents some fictional issue as an excuse to keep your goods and not pay for it as well. Oddly thats simply called felony larceny but of course nothing can be that simple anymore. Its now called Friendly Fraud. Long story short Elavon quickly failed to protect us in such a case & we quickly caught them trying to hang us onto to dry when they have an absolute fiduciary responsibility to protect the merchant from fraud along with their assets. We did a lot of research on this getting all the way into Tiffany at Elavons Fraud dept in Knonxville Tn. After a quick round of very simple questions Tiffany could not even tell me what legally defined Fraud. The poor girl doesnt even know that simple question running their Fraud dept. Elavon is as slimy as others. We won this dispute when our own bank interceded in our behalf. Thanks Berkshire Bank. You are awesome. Elavon is another basket full of weasels

Good morning. Today is Sunday December 6, 2015, SIX WEEKS since my terminal crashed on October 22, 2015 and I was to be shipped a new one. My account at Regions bank has been debited $357.84 for a terminal that I have yet to receive. I include the text from Elevon's response: "Due to current industry events, including the event that resulted in this terminal's failure, equipment stock shortages caused this purchase order to be held until new equipment is available, missing the delivery target. This equipment shipped today, November 11 and may be tracked using UPS tracking # 1Z370E881346230248. The terminal purchase price of $357.84 ($336.00 terminal, $21.84 tax) is listed on the October 31, 2015 merchant billing statement" Where is my terminal that you charged me for 6 weeks ago? It is extremely disheartening to know that his company that deals with your financial transactions is so unscrupulous with their business practices. In their response they state "We value our customers very highly and wish at all times to treat them professionally and with great courtesy. We hope to continue serving you and appreciate your business." This comes from a reprinted manual. Have they checked to see if the terminal has been delivered? Have they followed up with me to see if I received it? Again, what someone SAYS is insignificant. Someone's ACTIONS speaks volumes. Again, I await the refund for the terminal that I have been charged for on October 22, 2015 and that i have NOT received as of December 6, 2015. May there are STILL having DELIVERY ISSUES as they said before: "Due to current industry events, including the event that resulted in this terminal's failure, equipment stock shortages caused this purchase order to be held until new equipment is available, missing the delivery target". The target date was OCTOBER 26, 2015. Where is my terminal?

We searched online and found that this business has an active Facebook page with 633 followers. From our experience this can indicate that the business is either not actively engaged with online communication or is new and growing. We have discovered that this business has SSL (secure sockets layer), which means that this business handles your data, such as personal information or credit card details, with secure connection. We found that the domain for this business is older than two years which could be an indication that this is a trustworthy business with an established customer base and experience in their field. We discovered that this business has a Wikipedia page. To us this shows that the business is credible and well known for its products, services or innovation.