2.9 / 5


2.9 Poor
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2.9 / 5

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Enact.co.uk Review

Get an online conveyancing quote and use enact conveyancing Find out how we039ve helped one million customers Fixed fees no move no fee and great service

Enact.co.uk Customer Service Contacts

No contact details for this company.

Last update: Thu, Apr 28, 2022 5:09 PM

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Enact.co.uk Reviews & Complaints (4)

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customer service

Way back in September 2021 I agreed the sale of a property, then had an offer accepted on a new property in early December. I then proceeded to instruct Enact for each element, but with the aim always to be to get the sale done and over the line as soon as possible.

From documents 'going missing' to asking for the same document/info multiple times, to the chasing. My word the chasing. I lost count of the amount of times I would be promised something, mostly any kind of update on the process, only to then never get a call back or an email.

What frustrated me was they seemed to have no sense of urgency with any kind of correspondence. These are people's lives and money they deal with, but yet there seemed to be a complete disregard for this - you just felt like any other number to them and they really weren't fussed if your whole chain collapsed.

The horror eventually came to an end in the middle of March when I finally completed on both the sale and purchase - almost 6 months after the initial instruction on the sale.

And to be totally honest, I wasn't going to leave any kind of review because I was just glad it was over. However, after having a look at the final bill, they had the absolute cheek to charge me an additional £120 for an 'expedited completion'. What an absolute joke. A phone call later and a refusal of a refund on that fee, left me in the annoyingly avoidable position of needing to share my true experience.

On the whole, unfortunately Enact made what should be a very exciting process an extremely painful and stressful one. Instruct at your peril.

2 years ago

review by blind77

Enact had 3 months to process my remortgage. It was a simple case and run-of-the-mill. The sort of case they'd bank on for their day-to-day business. To start with everything was fine; then it got to the point where Enact would need to get my redemption statement from my current provider. They supposedly requested one but my provider could not find any such request. I requested several times for information and updates. Eventually with less than a week to go before the intended completion date, I check again and they finally make a request only for it to be incorrect (I don't know if this was the provider or Enact at fault). It took a couple more tries before they seemed to be able to move forward. All-in 6 days late. In short - if you expect Enact to be pro-active and chase for information - forget it. You'll be the one chasing. The staff seem de-motivated and that only reeks of bad management. They're more like a call-centre than a conveyancing firm. tl;dr - avoid if you can. If Halifax read this - how about switching to a different conveyancing company.

4 years ago

review by Brian O.

I didn’t even want to give Enact 1 star! Worst company I have ever dealt with. Constantly make promises they don’t keep and have cost me a lot of money. Staff are useless and lie. Staff are not sufficiently trained and this is shocking considering they are dealing with large amounts of money. Any slight complexity with a case and they can’t handle it. Do not use enact and if you are going through a bank who will pay solicitor fees get the name of the ‘solicitors’ they are using before you agree! You are better off paying for your own solicitor and getting a quality job done with a company you trust.

4 years ago

review by Laila Farah

We have discovered that this business has SSL (secure sockets layer), which means that this business handles your data, such as personal information or credit card details, with secure connection. We found that the domain for this business is older than two years which could be an indication that this is a trustworthy business with an established customer base and experience in their field.

by Smart.Reviews

Enact.co.uk Review

Get an online conveyancing quote and use enact conveyancing Find out how we039ve helped one million customers Fixed fees no move no fee and great service

Enact.co.uk Customer Service Contacts

No contact details for this company.

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