endsleigh.co.uk

4.3 / 5

endsleigh.co.uk

4.3 Great
The main metric, showing how trustworthy is the business. Calculated using proprietary rating algorithm based on the AI, analyzing 25 different parameters.

4.3 / 5

Trust Score

3.2

Reviews

5

Social

5

Featured

5

Technical

Is endsleigh.co.uk legit?

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  • This website has existed for more than 3 years
  • Facebook account found with large audience
  • Instagram account found with large audience
  • Linkedin account found with large audience
  • We found several negative reviews about this site
  • Business not mentioned on Wikipedia
  • Pinterest account not found
  • Twitter account not found
  • Youtube account not found
We check all genuine customer reviews and show the number of approved and rejected reviews. All fake or false reviews are excluded from the Reviews Score.

Reviews Analysis

31

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Endsleigh.co.uk Review

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Last update: Tue, Sep 7, 2021 3:23 AM

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Endsleigh.co.uk Reviews & Complaints (31)

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price 3 /5

refund 2 /5

customer service 3.3 /5

DO NOT USE THIS COMPANY! DO NOT USE THIS COMPANY!! They failed to send me any reminder of my car insurance obviously relying on the auto renewal process to take this increased premium directly from my account. When contacted them they insisted I had agreed to this 1 year ago(!!!) , stating it was buried somewhere in the small print of the t&cs and that they would charge me £30 admin fee to refund my premium. ABSOLUTELY SCANDALOUS THEY CAN GET AWAY WITH THIs!
1

1 year ago

review by Steve Kelly

#refund(1/5)

I have had no dealings with Endsleigh since July 2015 and there were no problems.
4

1 year ago

review by Robert F.

Tried loads of times to contact Endsleigh by phone and email, always waited over 30 mins before giving up. Needed to cancel a policy. The response when I actually did get to speak to them was appalling and I got charged £36. Please pay a bit more and go with a decent insurance company, as these jokers are disgusting to deal with
3

1 year ago

review by Stewart P.

Worst company, worst customer service, they will charge you to leave even if they don't comply with their service, been waiting over 3 weeks for my claim , tried cancelling they wont even talk about it keep passing to another member of staff, until I was told I need to pay £200 to cancel it , what a joke
3

1 year ago

review by Ms Albertoni

#customer service(3/5)

DISGUSTED CHARGING £30 TO CHANGE ADRESS WHEN A BRAND NEW BETTER POLICY COSTS £42 COME INTO THE REAL WORLD ENDSLEIGH TAKING MY BUSINESS ELSEWHERE
3

1 year ago

review by Alan Hare

There emergency team is external and also, 4 days after they arranged a boiler call-out, the engineer over compensated the pressure too much. So, it's been over 24 hours in the winter season without heating and hot water, and I was told that my tennants would have to wait another day for a recall to fix it again. They had no consideration for my tennants. Again. If you are a landlord, avoid this company like the plague. They are cheap and support very bad engineers. They don't care if there is no hot water or heating in the house.
3

1 year ago

review by Landlord F.

One week insurance for holiday abroad. Easy to buy and suited our needs.Also best value at the time.Did not to make a claim as holiday went smoothly.
5

1 year ago

review by Desmond G.

I got an original quote and decided to take the policy then was charged £200 more. When I complained they said that their system was at fault and the higher price was right. They then offered £40 to compensate me. After about 3 months I complained that I did not recieve the £40 They said they did not know why it was not sent and would send it again. I have still not received it and do not have another hour to waste chasing it up again.
3

1 year ago

review by Eamonn U.

#price(3/5)

We've had contents insurance with Endsleigh for 2 years. This year the premium increased from £111 to £1025 (No - that's not a typo...!!!) Nothing had changed and we've never had to make a claim. I rang Endsleigh and was told that that's just the sort of increases that the insurer RSA was making this year. The Endsleigh employee confirmed that they had made no effort to investigate the unjustified increase or to quote for cover with an alternative insurer. Shockingly lazy - needless to say we've moved elsewhere.
3

1 year ago

review by Deleted User

So I bought a new car over Christmas, got a good deal from a new insurer and called Endsleigh yesterday to cancel my previous policy. Well they charged me £75 just to cancel and blamed ME for not letting them quote on a new vehicle (despite comparison websites putting them much more expensive than others). I can understand if I just wanted to switch but I having bought a new car I consider it extortion to keep business rather than allowing customers to make an informed decision. I will never deal with Endsleigh again nor recommend them to anyone I know.
3

1 year ago

review by Niall W.

Once policy taken out discovered I couldn't drive other vehicles third party. Tried to switch vehicle half way through cover to be told their underwriter won't insure my new vehicle so I would have to pay a £75 cancellation fee.
3

1 year ago

review by Jonathan X.

Insured my car with Endsleigh in Febuary 2019 for 12 months but unfortunately have got to sell the car this July. Been informed by Endsleigh Rep that no refund will be given for the remaining 7 months and that I will have to pay an additional £10.. cancellation fee. I would never use this company again.
3

1 year ago

review by Dean I.

#refund(3/5)

20 years a customer, home and buildings insurance, car insurance and even travel insurance. I year ago home insurance hiked up to double the amount, queried this and told 'Brexit and home owners flooded down south' was the reason! We were going through illness and bereavement so paid it. This year got a letter saying they would have to increase again and we had to phone as they could not give a quote. To add insult to injury they had enclosed a quote for a total stranger, breaching data protection rules. Phoned 'customer service' and told they would not discuss it with me as I am not named on the policy, the individual was sneery and a full on jobsworth. Told this was a new regulation brought into force on 20th March 2019. I asked if they had informed customers and they said all policyholders would have been told - THIS IS NOT THE CASE. I receive all the email communication for the household including Endsleigh and we were not told of this. We will never do business with this company again, we subsequently found 13 quotes online including one for Endsleigh at less half the amount. They are a disgrace and we are in the process of contacting the financial ombudsman.
3

1 year ago

review by Mrs S.

#customer service(3/5)

My Son has be paying for insurance for just over 3 years, never claimed before …………….. just cracked his screen on his I-phone. Sadly he forgot to tell them he had an upgrade from a 7 to an X, Endsleigh WOULDN'T pay out saying that the I-phone wasn't the one he was insured for :-( :-( I asked them to just pay him an amount of money for a I-Phone 7 screen and he could pay the rest. They wouldn't pay anything. Not very good customer service. Funnily enough they are still taking his monthly fee out of his account and wouldn't reimburse him the amount he has paid from the claim date. Ruby the customer service women was really lovely, just that the company polices are poor. Just a typical Insurance BLACK & WHITE company.
3

1 year ago

review by Students Mother

#customer service(3/5)

When I purchased car insurance I need to include temporary aupair cover as we have an aupair for several months each year and they need to drive our car. Sometimes the aupairs only stay with us a couple of months so we have to add new ones. Although I explained this to Customer Services when I take out cover I am still charged each time I add or remove a named driver, which I think is very unfair as the amendment fees are usually about £50 each time just to change or remove a name!!
4

1 year ago

review by Sarah B.

#customer service(4/5)

Excellent service lady on phone very helpful knew what she was talking about nothing was a bother to her will definitely use this company again.
5

1 year ago

review by Deleted User

Absolutely joke of a company I did a quote and went back to it 1 hour later and paid the initial deposit of £160.01 for them to take the payment out of my account and not give me the insurance now I cant get my money back !!!!
3

1 year ago

review by Arron P.

So many bad reviews and then a quick batch of 5 star, one line, good ones, and all from someone called 'anonymous'. Over and over again. Amazin'
3

1 year ago

review by Never Again

Endsleigh were good in the beginning, I found it reasonably easy to purchase a policy and view documents, however when I finished being a student and so updated my details my insurance was raised from £1100 a year to over £1800! In summary a good insurance company if you are sure your details will remain the same, if you may need to change the car on the policy or are going to become full time employed, I’d advise against going with them.
3

1 year ago

review by Callum W.

warning warning this company takes money from peoples account that does not have a car policy with them.i had a sum off £111.34 taken out of my account and was on phone for 36 miniutes trying to get them to give money back they refused saying i was responsible for my sons debt. i am going to report to police as theft. please do not use this bad company if you do look at small print as they are a law to themselves unhappy
3

1 year ago

review by Matthew Y.

Endsleigh.co.uk Review

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