Enviro Waste

This is the 2nd time I have used Envirowaste and I was so impressed by their service, they are my go to company now. Clarissa in customer services is a pleasure to deal with and really makes me feel like a valued customer. The operatives who attended to dispose of my confidential paperwork were very polite, helpful and a credit to the company as well. I can't recommend them highly enough.

I used Envirowaste for the first time today after locating them via Google and I am well impressed. They were so good I had to leave this review whilst I'm still buzzing over the fact that my ugly rubbish has gone after all these years and it was so quick and easy. The webpage was easy to navigate with no hidden extras or small print. Prices are clearly displayed and explained in a fool proof way so you can choose what you need with confidence. The lady on the phone Clarissa, even booked me in on a shorter window wait, the following day so I didn't have to hang around all day. Two friendly and professional men tuned up, Mark and Jamal.They called up half an hour before arriving and before I could blink, the rubbish had disappeared without trace in less than 10 minutes and they even cleaned up before leaving. Brilliant service and competitive pricing. I will definitely use again and highly recommend.

From the moment i first spoke with Clarissa on the phone through to the completion of the works headed up by Peter, i could not have been more impressed with the teams' professionalism and determination to provide superb service.

We shall definitely be using this outstanding supplier again.

Enviro Waste arrived during the allotted time and I was called 30 min before they arrived. The two men worked non stop for the hour clearing loft, wardrobes and cupboard. I would recommend the company and certainly use them again.

I had rubbish removed today which I booked yesterday. The main bulk of the rubbish was some building rubble but mostly blocks of garden turf and topsoil. When making initial enquires with the office I was asked whether I could bag the soil which I said I didn’t want to spend time doing. The person doing the booking said she would speak with her supervisor and get back. She did get back and said that would be okay and they would take it loose.

Today the operatives arrived and said they couldn’t take the turf and soil unless bagged. I said that it had been agreed with your office that you could take it loose. I was then told that they couldn’t and that this happens a lot with their company that jobs are not properly booked in and customers are disappointed! I then spoke again over the phone to the person responsible for the booking and she said she had now been told despite checking this out yesterday that the loose soil had to be bagged but they could take the lumps of removed turf. I reluctantly agreed to bag the loose soil as I didn’t want to have to waste another morning waiting in.

I went off to buy some bags and got another phone call from the office saying that she has now been told that the lumps of turf now also have to be bagged! This is obviously much more work for me than I was expecting. If I had been told all this when making my initial enquires I would have chosen a difference Company. I wouldn’t have minded paying them to bag it for me but this wasn’t an offered option. I carried on and bagged up all remaining soil and turf. Although the two guys who were doing the job were pleasant enough I have to say I had to bag everything on my own and without any offer of help.

I wan subsequently contacted by Daryl one of the directors and explained the situation and was offered some reimbursement of the cost. I was impressed by the concern showed about the situation going wrong and attempts to redress and would consider using the company again on the back of their work afterwards to put thins right

House clearance

I have used Envirowaste 3 times recently and each time their service has been excellent! All the staff were helpful and personable and Clarissa in particular was extremely efficient and reliable while at the same time being always calm and friendly!. I always trusted her implicitly to ensure everything worked on time and it did!
I would not hesitate to use Envirowaste again and in fact will do so in a few weeks!

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