ericinsurance.com.au

Stay well away from this one. If I could give 0 stars I would. Everything is fine until you try to claim. After asking me to provide the other driver's details when it was clearly reported that the driver hit and run, then claiming I had no damage to my car despite paying the excess and their approved repairer photograph and repair the damage. They then denied my claim to reimburse excess despite us not being at fault in the accident and have clear photographic evidence of the other driver's car crashed into the back of ours. They have no intention of expending an ounce of effort to pursue the other driver and literally sat on the police report for over 4 months before I confronted them, only to say that the police did not provide details of the other driver's address in the report. To top it off they later confirmed having spoken to the other driver bit not being able to proceed because the driver refused to accept liability or provide address. We have the other driver's car registration in photographic evidence and they still refuse to proceed against other driver. The same company would not cover a broken passenger window as well. Despite doing all their work for them we still came up short. They're not only incompetent they are knowingly cheating their policy holders.

I have been calling continuosly for four months. Unfortunately I have had a very bad experience. Then came KITTY. The hero of the day. She sorted out what she could and returned my call when she said she would. Thank you so much.

Took out insurance on purchase of a E-class Mercedes from Graysonline, have had 2 claims $1500 each (starter & turbo tubes), rang claim number given, Merc dealer did work, sent invoice, paid everything

72% increase in insurance premiums and they say their computer has studied the risks etc driver hasn't changed, no accidents same parking place. Then when you find a better option they charge you $50 to cancel the policy ...shop around people.

Was sold the policy last year on the 12th August 2017, i actually purchased 3 extended policy's & was told the only thing not covered was the Trim but every claim is rejected! had a Fault with my Q7 they wouldn't pay $500 to diagnose the fault but with cover the part if it was a faulty part! Today my sisters Q5 the exhaust System isn't covered! what a waste of time & MONEY

As i paid with my credit card, off to my bank to dispute the charges.

I purchased a brand new vehicle last year, 2018. The car dealer sold me the insurance with Eric. We opted to pay monthly premiums, rather than a lump sum yearly payment. I received a letter last week saying that my policy expired in May and they wouldn't allow me to renew it, according to "Eric's Underwriting Guidelines". That's OK, I was previously happy with Budget Direct, who were excellent when I wrote my car off last year thanks to a kangaroo. They answered the phone promptly and the whole ordeal was done with in less than a week.

Then yesterday, I received a text message saying my policy has been cancelled effective immediately, due to a missed payment. WTH??? The payments are direct debit, from a bank account that never has any less than $5,000 in it. If the payment was missed, it was because Eric didn't take it. I tried to call them, but got bored after sitting on hold for 2 hours, so gave up. Most other companies, if you miss a payment for whatever reason, they send you a courtesy letter. Not Eric.

In the last year since this policy was taken out, there was not one claim, no contact at all, zip, zilch, nada, and this is the thanks I get. I will be monitoring my bank account and if any more payments are removed, I will be taking them to court.

Would I recommend this company? ABSOLUTELY NOT!

I compared and analyzed the Eric 5 Star Plan A Extended Warranty for weeks to ensure it met my needs and provided valuable coverage. I ended up purchasing two policies for my European vehicles. The policies were at an excellent price, considering the potential cost of repairs and the comprehensive coverage they provided.
I Have had to claim three times, each time the process has been easy and stress less.
The repairer registred the claim on my behalf was able to communicate with the Insurer The repair authority was issued the day the fault was discovered and the insured was invoices directly.
I Would recommend the Eric 5 Star Plan A to anyone who wants to have comprehensive coverage at a reasonable price.

Had a split
Hose fixed through Eric insurance warranty and thought yes they deliver, when went back to mechanics and he changed battery then put scanner on car and it said blocked
Dpf filter. Mechanic said split hose caused it, send copy to Eric Ins but they won’t cover it. So annoyed if didn’t have split hose would be no problem. They covered hose on warranty, no sense, maybe coz hose cheap and dpf is about 3000. Totally don’t recommend this dodgy company.

I had been insured with Swann Insurance for about 5 or 6 years when they decided to go to motor bike insurance only and do away with car insurance. I was sent a letter stating that my policy had been transferred to Eric Insurance and that the policy would remain the same. Full comprehensive insurance, rating 1 for a 2007 Toyota Corolla was $385. I did not make any claims, the car is now a year older and I received a renewal notification that for the next year my premium would be $651 !! A 70% increase !! I immediately cancelled the renewal and ended up with Budget insurance for $352, 10% cheaper than last year. Either Eric Insurance did not want my business or they are crooks. Beware with dealing with them and shop around.

I have been trying to get hold of someone to talk to in regards to a minor vehicle Collison claim and cannot get hold of anyone and or no response to any emails I have sent. I have been trying since the 4/4/20. In addition to this my policy went up by 30% since last year without making a single claim! I have requested information as to why this is however zero response. Absolutely disgusting behaviour!

We have had two claims now, both were sorted very quickly with very little fuss. Staff were really easy to deal with and very understanding. Service has been fantastic. Thanks

Hi,
I lodged a claim for the first time, and was extremely impressed by how easy it all was,
and the claim was approved immediately the BMW dealer diagnosed the problem.
I was really worried about this after market warranty, but now I'm happy I purchased it.

Dont believe all the negative press about Warranty insurance providers, Eric Insurance in my opinion were great to deal with.I bought a used Bmw X5 with low kilometers from a ford dealership back in august 2017.When buying the car I was offered the warranty insurance via eric insurance which I purchased not thinking I would need to make a claim as the car was in A1 condition but took it out of peace of mind.Fast forward to april this year when my engine started making a noise I found out from BMW the timing chain was gone which needed immediate repair.I was devastated as its my family car and work wagon.I called eric insurance they were immediately very helpful and dealt with the BMW mechanics on my behalf and lived upto there end of the deal covering 98% of the repair.I cannot recommend them highly enough and will definitely advise anyone looking to get car warranty insurance to go through them as I will continue to use their policys.

Being a long term Eric customer (4 years) we have found ALL dealings seamless, efficient and timely !
The Extended Warranty Insurance has given ,peace of mind , with any claim , big or small .
There is No question as to the value of the policy or the efforts to accommodate .
Gordon and Belinda Herford ,Noosa Qld

I rang to enquire about whether an incident was covered and was able to lodge a claim within minutes. Daniel (customer service rep) was professional and friendly and explained the process. No fuss and easy to claim...

I took extended warranty with Eric Ins. Unfortunately the car I bought has had to have extensive claims. Eric have been outstanding in approving and paying these claims. Extremely satisfied with this company.

I was involved in a car accident and they helped me with my claim which is still on going.. Staff are very helpful, sympathetic and informative, explaining the procedures and avenues to take..

Im looking at some of these reviews and all i can say is WOW, because my experience with eric insurance was a very positive one, my turbo failed on my car, rang them got a claim number straight away, the man that took my claim even rang my mechanic and explain to him what is needed to help me with my claim after a few days it was approved and i just received an email today to say money will be in my account in 3 to 5 days, i am very happy with my experience with ERIC INSURANCE, and john was a pleasure, great man and made me feel so at esse... thankyou will alway speak highly and recommend them....

Not open after hours but rang first thing the next morning and car was assessed 3 days later and approved for repairs. Lovely to deal with and prompt service even smash repairer said how easy they are to deal with

I took out extended warranty cover over a year ago. My repair claim was simple to make. The team we're responsive & my car was back on the road within days. 10/10 Service & product experience.