3.7 / 5
Trust Score
3
Reviews
3
Social
5
Featured
4.5
Technical
Is expansys.com legit?
- Many trusted websites are linking to this site
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- This website has existed for more than 3 years
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30
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0
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0%
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Usually stable businesses have more than 5 authority websites mentions, this one has 76 authority websites mentions and 0 mentions in other websites
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Expansys.com Review
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Last update: Wed, Mar 9, 2022 12:18 AM
This morning (16th June) I received an email stating that:-
'We have asked our superiors about your matter. We are sorry to inform you that they are not willing to make an exception for a return request for refund or replacement. We can accept your item for a repair.'
Well, this purchase was a personal one but Expansys are unaware that professionally we have used this company quite frequently but obviously no more.
I have since come across their shipping email dated the 7th May 2015 which implies that I wouldn't have received the goods until the earliest the 8th May therefore the fault materialised within their stringent 30 day limit.
Displays how much investigation is carried out before this company responds with their inane comment.
Please don't buy from this company
First the pen didn't work, then the screen doesn't want to connect to the Microsoft wireless adapter and now finally the touch screen doesn't work.
I have tried all the solutions on Microsoft's website to no avail.
The product has just gone out of warranty and now Expansys where I bought this from doesn't want to replace it.
Think carefully before buying anything from them.
See the emails below how they handle this
Me
7 Apr, 11:19 BST
To whom it may concern,
I bought a Microsoft Surface Pro 4 of the Orange South Africa website last year.
As Orange has left South Africa and the company they left as their contact information does not want help I thought it would be best contacting you guys as you resolved my last issue with this device.
I bought the Microsoft Surface Pro 4 last year and have had more problems that joy.
1. The wireless pen did not work and you guys replaced it.
2. I got the Microsoft Wireless adapter which works on and of
3. And now the touch screen has not been working for more than 3 months
a. I have tried everything on Microsoft’s website to fix the problem but nothing works.
I have really looked well after this device and it still looks as good as new.
I find it unacceptable that a device of this price gives you so many problems in just over a year that I have had this.
Find attached my invoice and previous problem emails.
Please advise what to do.
Regards,
Yves Zlatanov
8 Apr, 10:24 BST
Dear,
Thank you for your email.
Could you please provide me the reference of your order?
If it is still in the warranty which was 1 year, we can organize a repair.
Otherwise, we will not be able to help you for this case.
I remain at your disposal for any further assistance.
Thank you for contacting us.
Regards,
Yves
Me
10 Apr, 13:49 BST
Hi Yves,
Thank you for getting back to me.
My shipped order was 6DU0-DF1E-EA0E.
I have been trying to get hold of someone for the last 3 months in South Africa with the number supplied by Orange with no success.
The service has been really shocking.
The touch screen that doesn’t work is clearly a Microsoft surface pro 4 problem and this can been seen all over the internet.
It is unacceptable that you guys want to get out of this with the 1 year warranty excuse. There is clearly a problem with the product.
Where to from here?
Yves Zlatanov
10 Apr, 15:23 BST
Dear,
Thank you for your email.
As we are out of the warranty period, we can not organize anything for this item.
We can not help you for this case.
I remain at your disposal for any further assistance.
Thank you for contacting us.
Regards,
Yves
Me
10 Apr, 15:29 BST
This is totally unacceptable that you guys are not willing to help in anyway.
The problem is older than 3 months and I couldn’t get anybody to help me as orange isn’t in South Africa anymore.
So thank you for nothing.
And no email after this
Within 2 days I received an email confirmation that the complete order had been shipped, listing all items, including the Tab S2. I checked my bank and saw the full order value had been debited from my account. I tracked the order, and due to a failed delivery attempt, went to the Parcel Force depot to collect. You can imagine my surprise therefore that when I arrived they showed me a small polythene bag (marked item 1 of 1) that could not physically contain the Samsung Tab S2 9.7. We then weighed the parcel at the depot, and it registered 46g! So even if the tablet was placed into a blender and the parts poured into the bag, it would weigh ten times that!
I did not accept the order, and it was kept by Parcel Force for return to sender. I promptly called Expansys to ask why they had a) informed me that they had shipped the entire order, when in fact they hadn’t, and b) why they had taken the money from my account against the agreement when the item had not been shipped. The lady on the phone couldn’t answer my question, only told me the items had been shipped. I asked to speak to a manager and this was refused. I asked to speak to the UK office, to which she advised this wasn’t possible.
I requested an immediate return of all funds, or immediate shipment of the full order, and a call back from a manager to explain their solution. She assured me this would happen the following morning. Naturally, this didn’t happen, so I called again. I eventually spoke to someone claiming to be a manager, who advised they had instructed Parcel Force to return the item and would have a resolution for me the following day. The following day there was no resolution, they just stated it was escalated to the dispatch team and they would investigate my case. After this I called daily, only to be repeatedly told that they will investigate my case. I even sent emails with photographic evidence of the shipment at the depot on the weighing scale.
I pointed out there is no investigation needed; they failed to ship the entire order, the order was returned to Expansys and received (tracked back to them), yet they have kept my money.
I have searched the internet, and there is no telephone number for their UK office anywhere. All the UK (+44) numbers divert to Bulgaria. I have never written any review of a company or service on the internet before, this is the first time I have been treated so badly that I felt compelled to post this. Avoid Expansy, they fraudulently took my money, and have not returned it, even with supporting evidence.
In contrast, I ordered a new wetsuit last week from an online retailer which was a poor fit, I sent this back by special delivery, it was delivered the following day, and the same day the money was refunded. The poor service I have received from Expanys is inexcusable.
Usually stable businesses have more than 5 authority websites mentions, this one has 76 authority websites mentions and 0 mentions in other websites
Expansys.com Review
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Product was shipped on express 24. Was ordered 13.03 on Thursday and was signed for 13.03 Friday
what more could you ask for?
One very happy customer
Recomend anyone to use the company
3 years ago
review by benandcindy-27179