Faucet.com

Pleased with my first order and my second went smoothly as well. I ordered an American Standard faucet (4147) on 9/10 and it arrived 9/20. Shipping was free and I saved $20 by joining their mailing list. Even better, I saw the same faucet for over $150 more at our local Expo store.

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Good company. I ordered a Kohler sink (K-3086) on 07/14 and it was delivered on 07/28. This is phenomenal because no one in my area keeps this sink in stock and all said they would need 1-2 months to receive it via special order--at a much steeper price than what I paid. The price at two other online stores I looked at were less expensive, but faucet.com offers price matching and has very good customer service via email and phone (important for me to have a toll-free number to call staffed by knowledgeable people in case there is a problem). They also did not charge my card until the item had shipped, a nice courtesy that many online stores do not extend customers.

I was also very pleased with the way the sink was packaged for delivery. The original Kohler box was packed inside a larger box very securely with heavy-duty, high-quality packing material.

I ordered a faucet a month ago. I finally got a tracking number that showed it was delivered to Texas. I am in Colorado. I called, and a replacement faucet was sent, then I got an email saying that order was cancelled. Hold time was over 20 minutes for both calls. I missed my install date. This has been like trying to work my way through an insurance claim, all just for a simple purchase. I give two stars instead of one because the help is friendly.

I always check the online store ratings before I order, since often getting the lowest price can end being just one big headache from shady operations offering rock bottom prices. Sometimes the reviews can be misleading. I ordered from Faucet.com for the first time and had an excellent experience. Order was placed on Monday Feb20 and it arrived the next day. The webpage is user-friendly and has great information about the products so one knows exactly what they're getting. The online in-stock availability was accurate. Overall a very good experience and I'd order from them again.

I found Faucet.com after I ordered a Kohler faucet from another online retailer and hadn't received the product in 1.5 months and had no faith that I'd ever get it. It was a great find! Their price was better (and they offer to match prices) and I got a formal proposal upon emailing them about having the same exact faucet in stock. The proposal came with the name and number of an employee who continued to be responsive to all of my questions via email and phone.

I ordered from their 800 number using the proposal number gotten earlier. The transaction was very pleasant. The faucet arrived in 2 days (3-5 days was promised) and was exactly what was ordered.

Compared to the other vendor, who doesn't appear to keep many, if any, items in inventory, faucet.com had this faucet - which is not a common one, in inventory.

Highly recommended!

Ordered a toilet lid in June 2017. Received every month a lousy , email stating we will ship it at another 3- 4 weeks. This went on for 6 months!! Of course I contacted them about there delayed shipping and all I got was blame it on american standard, its not in stock. Their customer service is pitiful and if I were you I would buy it from some other company. They do NOT CARE .

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