fireflycarrental.com

OMG I wish I'd read these reviews before choosing these crooks! Nearly everyone here has been charged additional insurance. In my case I was already fully covered through the broker Autoeurope with whom I'd booked the day before. Autoeurope advised me that the only thing I'd be charged for on my credit card would be £150 deposit (to be refunded upon return of the car). Like others, I was exasperated with the appalling customer service agent who kept me waiting over an hour - he couldn't remember his PC password. He handed me the keys and asked me to initial the 4-page contract and sign at the end but never mentioned he'd sneakily added additional insurance for £101. I just signed without reading it through and got the surprise at home when I saw my bank statement. As you can see, there are several pages of people who've had this done to them. Avoid, avoid, avoid Firefly!!

Alicante Airport FIREFLY who is owned by HERTZ Car Rental have taken £332.78 From my credit card after I arrived back home in the UK - 2 Days after I returned the car back to Alicante Airport. The Payment seems to be for additional car insurance with the car hire company FIRFLY. A cost that Ryanair have since told me was optional but we were not given the option at the time of collection. It was not explained to me that this was an option or that we would be charged additional money. We had already paid RYANAIR the rental car cost and insurance cover on the 21st August 2020 when pre-booking the car. Why would I agree to another additional insurance cost with firefly if I had already bought insurance cover? We questioned the person on the desk at the time of pick up of the car, we asked them to make it clear to us that there was definitely no other charges as we had already paid the hire car cost and insurance - he said no there was no other charges. We were concerned about some of the figures in the right hand corner that was titled estimated charges - as this didn't make sense to us - the man assured us that there was nothing else to pay and he made it out that this was a holding fee on my card NOT AN ADDITIONAL INSURANCE OPTION. He didn't ask us if we wanted additional insurance, he disguised it as a holding fee that would be put back onto the card. We were not made aware about any options for additional insurance or that we would be charged it or could opt out of this on the document. IT WAS A PRE-PRINTED FORM! We had already paid for hire car insurance with Ryanair (Which can be seen on my statement and firefly was aware of this) It should also be highlighted that this charge of £332.78 was also not made until after we returned the car and left the country - This equating to 20 days after we picked the car up from Firefly. How can insurance be charged after the event? This is obvious Fraud and deception ! We have since found whilst looking on trustpilot.com that this is a regular occurring scam and that Firefly have conned hundreds of their customers by charging credit cards after the event for insurance they didn't agree to This is clearly FRAUD and ROBBERY I was given a pre-printed document to sign that had no options for extra insurance cover. I was deliberately manipulated by the FIREFLY representative to sign that document. I was told that the figure of 358.66 euros was a holding fee on my card in the event that I didn't bring the car back - NOT an extra OPTIONAL insurance that would then be sneakily taken from my card days after the event! I questioned this figure multiple times and the firefly representative assured me there was nothing else to pay as I had already paid for the rental and had my insurance with Ryanair. Can you tell me why insurance would be taken days after the agreement has ended?! It's completely obvious to me and many innocent customers that this is pre-meditated fraud on behalf of Firefly Car rental. You deceive customers into thinking the figure on the sheet is a holding fee and will be released when really, it's a lump sum of money that has been taken days after they leave the country and arrive home. I did not agree to extra insurance with Firefly, I already had insurance with Ryanair, I questioned the document that I was given to sign and then I was lied to Do you understand that this is Fraud? dishonesty and robbery?

Check the rental agreement before you sign. Make sure the box headed Insurance & Coverage Declaration has all lines marked as DECLINE. Else you will be charged €20 per day! for CDW insurance. This was not discussed with me, & I always buy CDW insurance in the UK at £25 for 2 weeks not per day! Unfortunately I had signed the agreement without noticing this - trust me, it's not clear & was certainly not discussed. DO NOT USE FIREFLY - if you're still unsure read ReviewCentre and TrustPilot.

Started to up-sell as soon as I arrived at the desk. they lied about the cover I needed and in my opinion committed fraud in the process. Lied about how much they were debiting on my credit card and returned a lower amount than promised. Realise now that this is common practice. Is'nt it strange how UK based rental companies are made to tow the line but EU based ones can abuse and scam customers en masse. AVOID AT ALL COSTS !

Avoid them. Even if you clearly tell them you don't want any additional insurance - in my case I was already fully covered, they will sneek in and quickly shove a 6-page contract in front of you. When you get home, and your deposit is not refunded, that's when you get the surprise that actually what you initially (when you were exasperated after waiting for over an hour) was the most expensive car rental in history. I took the cheapest car and had full coverage. This was the most expensive car rental I've had and I am extremely well-travelled. Bunch of crooks. BEWARE!

I rent cars several times a year and I thought I knew what to watch out for but the Barcelona Firefly office really beats the competition in terms of incompetence, inefficiency, rudeness and 'ripping off' costumers.
There s plenty of other providers in Barcelona. Stay away from firefly. You ll end up paying more

Firefly=Hertz Spain profiteering from Virus emergency!
Due to corona virus situation and Spanish government action, I saw myself forced to return the car (taken
at Malaga) in Portugal at Firefly at Faro. Firefly wanted 500 Euros. Interestingly, I was not the only
renter with Spanish plates to drop at Faro
Now, it appears Firelfly=Hertz simply collected the full amount under Rental Agreement 94194482 and I am
unable to access their systems to copy out the how they arrived at a Visa collection of $ 1341.91

On March 24, I did contact Firefly Malaga to point out the "Force Majeure" situation neither party is
responsible for and suggested they come forward with a more reasonable sharing of the 500 Euro
extortion attempt by Hertz-Firefly - I did propose sharing 50/50 especially bearing in mind that
they had to reposition a number of Spanish cars from Faro airport "en bloc"

No response from Hertz-Firefly except collecting the ransom under my Visa card. --
Firefly is part of global Hertz - how disgusting. --- Any other similar experience with the Hertz
organization which would perhaps enable us to assemble a class action ideally at Hertz
head office in the USA

Until this is rectified, I repeat: Hertz-Firefly do profit from the Coronoa Virus situation

I hired a car from Firefly Alicante airport in February 2020. A Week after my return the payment was withdrawn. Firefly had taken both CDW and TP excess payments even though I advised them I didn't need extra cover as I had my own private excess cover policies. There was also a payment taken for reversing cameras even though this came as standard with the model and 2as not asked for. As a result of this my payment rose from a "total" of 58 euro to 147 euro. I have no recourse in the matter as during the sign here and here and here process I had signed as section of the agreement, which I thought was for the balance of the original payment, but also included these extras. So for the benefit of others, should you be asked to sign a section of the contract at the top right hand portion, just check the figures there and make sure you are not signing for something you did not request. Needless to say I have had no response from Firefly. Lessons learned.

I have hired cars 4 or 5 times a year over the last 12 year's, never had a problem until now. I rented a car with Firefly at Alicante airport, they charged me £84. 51 for emergency assistance which I didn't want or agree to. I wasn't asked for payment when I collected the car it was taken from my credit card after I returned it, sly way of getting money from you. Made a complaint was told I had signed the rental agreement and gave me an email address which I could make a claim, never replied to my emails. Will never use this company again. A international company like Hertz which own Firefly should be ashamed of themselves.

What is it about Firefly in Spain Valencia Airport - Corrupt thieving B-------s.

You prepay for a car up front via a broker and then they double charge you and also charge you for debit card payments whereas Ryanair charge you if you do not use a debit card.

I have use Firefly in other locations including the UK with no issues but once in Spain they rip you off.

This site is just full of bad Firefly Spain reviews - it only works once and then people will not use you again.

Avoid like the plague.

I would never use this company again and would not recommend you to either unless you are happy to ripped off
The website indicates that for 4 days car rental at Malaga airport the cost would be around £80
When you arrive at the desk to collect your car they try to bamboozle you with hiring options that end up being either £140 or £200+
I reiterated to the sales person when collecting the car that I would not be using a full tank of petrol and wanted a policy to reflect this, (in fact I used around Euros 10 of fuel) and that if I brought the car back with a full tank would I be reimbursed for the Euros 49 that had been added to my bill, I was told yes.
I was miss sold this product and now the company have refused to refund
Dreadful company and customer service

Hired a car through Holiday Autos thought I was getting a good deal (as the saying goes if it sounds to good to be true ,it is) got to the desk at Malaga airport signed the forms, good car,bargain I thought, returned the car no problems, on arriving back home I found out they had taken £225 from my account for insurance that I thought I had through Holiday Autos. At no time during filling the forms in I was asked about insurance. An absolute con make sure you read everything at the desk. I hope the company goes bust. Deceitful, dishonest and that’s the staff, I hope your happy with your commission.

I had an signed agreement with Firefly Murcia airport for extra charge of €53.19 but at the end they charged me an extra €120.32 without any explanation. I sent them many emails but it seems they are not reading it and after I called them they are now refunding €40. This is a very bad practice of Firefly and something should be done about it.

“BEWARE “do not use Firefly

Booked through DoyoSpain (Firefly Fiat 500 )which included Super Cover insurance car hire charge for 8 days 99.14 € then after returning the car to Firefly Alicante I received a further invoice for 153 € from Firefly I was not advised of any hidden addition charges at the check-in desk.
I complained to Firefly and the reply from Firefly was disappointing as they were not interest in my comments about the additional charges “BEWARE “do not use Firefly.

NEVER hire from this company - tried to extend the hire of the smallest car they have (out of season in early March 2020) at Malaga Airport and they wanted to charge 150 euros for a 9 hour extension - told them where to stick their lousy little car

When I went to collect a hire car in Girona (Spain) I said that I didn't need their extra all-encompassing insurance as I had purchased cover from AXA they said that in that case my mileage would be limited to (a useless) 60km per day whereas with their cover it would be unlimited. If I went above 60 km there would be a charge of 65 cents per km (I think that's what it was) so it could get very expensive very quickly. They also had a 17 euro charge per day for going into France (never charged for doing so from any other company). So I ended up paying them handsomely while at the same time having paid AXA for no risk now on their part. Won't be using Firefly again!

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