Fireplace Blower Outlet

I place an order for a magnetic thermostat-sensor switch with FirePlaceBlowerOutlet.com on October 15th through their website. Because it was a low dollar item I did not do much checking regarding their reputation. I receive immediate confirmation that they had received my order, but five day later there was still no confirmation of shipment. When I emailed to find out when the item would ship I was informed that their postage meter was down but it would ship the next morning.

I receive the thermostat-sensor switch 5 days later in a priority mail envelop. I installed the switch right away and turned on the fireplace waiting for my existing blower to turn on. When the blower did not turn on after about 5 minutes I check the switch and found that the magnet designed to hold it in place had separated from the switch.

I contacted them again to tell them about the defective part and this time they got back to me with in a couple hours asking the type of fireplace I had. After responding I waited another full day and then sent another email letting them know I wanted my money back because I wanted to buy from someone that actually cares about doing business on line.

Another day passed and I received an email telling my they were crediting my account minus the $9 dollars shipping. I can understand with holding the shipping if I ordered the wrong part or decide I don’t want it, but I take issue when they send a defective part that does not work. I told them I would return the part if they want to pay to ship it back.

I finally ended up contacting my credit card company to dispute the changes.

They claim they will refund the cost of the fan, but I'm still at the $16 shipping from them and another $16 shipping back to them. So they're defective part cost me $32.

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