freeprints.co.uk

4.1 / 5

freeprints.co.uk

freeprints.co.uk
13 Reviews
4.1 Great
The main metric, showing how trustworthy is the business. Calculated using proprietary rating algorithm based on the AI, analyzing 25 different parameters.

4.1 / 5

Trust Score

3.5

Reviews

5

Social

4

Featured

4.5

Technical

Is freeprints.co.uk legit?

  • Many trusted websites are linking to this site
  • The site has mostly good reviews
  • The SSL certificate is valid
  • This website has existed for more than 3 years
  • Facebook account found with large audience
  • The company has an ANDROID app
  • The company has an IOS app
  • Instagram account not found
  • Business not mentioned on Wikipedia
  • Pinterest account not found
  • Linkedin account not found
  • Twitter account not found
  • Youtube account not found
We check all genuine customer reviews and show the number of approved and rejected reviews. All fake or false reviews are excluded from the Reviews Score.

Reviews Analysis

13

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0

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0%

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Usually stable businesses have more than 5 authority websites mentions, this one has 9 authority websites mentions and 0 mentions in other websites

Based on 95707 reviews

Smart.Reviews

4.1

13 reviews

Reviews io

2.46

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Trustpilot

4.9

95640 reviews

Freeprints.co.uk Review

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Last update: Wed, Mar 9, 2022 9:12 AM

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Freeprints.co.uk Reviews & Complaints (13)

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delivery 3.2 /5

price 5 /5

quality 4.7 /5

refund 2.3 /5

customer service 2 /5

I was happy enough with the photos however, on arrival the album cover had a deep visible scratch which was unacceptable. I complained via the app as suggested and 4 days later I am still waiting for a response. I tried emailing and got an email back saying I need to go via the app. Complained 2 days later again via the app. Still waiting for a response. Very disappointed.
1

3 years ago

review by J. N.

Used this company before a few times and had no problems. This time I ordered some fridge magnets, i cropped the pictures how i wanted them, and two turned up not how I had cropped them, cutting half of the pictures out. Emailed customer service 3 times to be told it's my own fault and they print how I put it, they said "we have already explained but out of courtesy, this time only we will refund you". So I found the pictures and how I ordered them and they were NOT printed the same. Not using this company again, rude customer service!
1

3 years ago

review by N. P.

#refund(1/5) #customer service(1/5)

I ordered and paid for a photo box with my last order. The photos have arrived but no photo box was included. I have emailed them twice allowing 72 hours between emails and no reply. I will not use this company again. I would NOT recommend.
1

3 years ago

review by Jo

My pictures haven’t turned up. There’s no tracking number. They keep thanking me ‘for my patience’ which is actually winding me up because I am not feeling patient, I’d like to yell at someone!
1

3 years ago

review by Q. J.

Ordered a few times from FreePrints, I think the fact that you get 45 prints free a month and just pay delivery is great... and if you do want more than 45 photos, which I have in the past, their prices are so good. All of the photos I have ordered so far have been good quality, exactly what I wanted and arrived very quickly too.
5

3 years ago

review by A. C.

#delivery(5/5) #price(5/5) #quality(5/5)

Would give less if i could! ordered and paid 1 - 2 days delivery - the delivery turned up over a week later with half of the photos cropped out! customer service are rubbish and dont even get back to you!
1

3 years ago

review by M. T.

#delivery(1/5) #customer service(1/5)

I got all 45 photos free as promised. A package came quickly and all the photos very good quality with no cut off heads.
5

3 years ago

review by Luki O.

#quality(5/5)

I ordered 2 weeks ago Paid in full you failed delivery 2 days before Xmas said you can’t fill your obligation to what I paid in full Incompetent company. You say you’ve given enough Compensation its a promo code that you gave!!?oh full refund ?it’s your fault I expect a full refund and that won’t come through till after Xmas your customer service is shocking stick your code where the sun doesn’t shine. My sons present now he will not get.
1

3 years ago

review by Kim O.

#delivery(3/5) #refund(3/5) #customer service(3/5)

Brilliant idea for an app however I ordered on the 9th of May and expected delivery 28th. Paid for postage as you do with this app but the delivery time is horrendous.
1

3 years ago

review by Amy Burden

#delivery(3/5)

I ordered 4 photo tiles 2 months ago now and still awaiting my order. Emailed customer services and they say they use a courier who don't give you an estimated time of arrival, will only attempt delivery 3 times and do not post an attempt to deliver notice through your door. Apparently they have attempted delivery twice already so they can only attempt one more time but can not tell me when this will be. No correspondence to say they have even attempted delivery once. So unfortunately due to not being able to stay in the house 24-7 in hope that the delivery will arrive I have asked for a refund. No recognition to this being any fault of their own. In fairness I have received prints from freeprints before now and would never have questioned their business which is so unfortunate.
2

3 years ago

review by Ksimons J.

#delivery(3/5) #refund(3/5) #customer service(3/5)

I requested 24 prints, all very good, bright, sharp scenic photos from my holiday in New Zealand, thinking I would choose one or two for a canvas wall print. The photos I received are dull and dowdy looking. Portrait and baby photos that I received last year were better, but I won't even waste postage on scenic photos in future, if the same light levels can't be copied onto the prints.
2

3 years ago

review by Linda T.

Received mine today, my first order. Paid extra for box. Quick delivery, excellent quality of photos. I am pleased I can have these memories in photos.
4

3 years ago

review by Brenda Peel

#delivery(4/5) #quality(4/5)

We found that this business has an active Facebook page with 92819 followers. From our experience this can indicate that the business is trustworthy and popular among people. We have discovered that this business has SSL (secure sockets layer), which means that this business handles your data, such as personal information or credit card details, with secure connection. We found that the domain for this business is older than two years which could be an indication that this is a trustworthy business with an established customer base and experience in their field.
5

by Smart.Reviews

Usually stable businesses have more than 5 authority websites mentions, this one has 9 authority websites mentions and 0 mentions in other websites

Freeprints.co.uk Review

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