fujitsupc.com

I always thought that Fujitsu made great reliable notebooks and I still love the A6110 Fujitsu notebook I bought in March of 2008 from Newegg. But I bought a new Fujitsu notebook this month (June 21 2010) from directly at shopfujitsu.com manufacturer website, and I am totally bewildered. I paid about the same price as my previous notebook, yet the quality of the notebook is considerably worse than the one before it. It is too much hassle to return it now, but I am definitely not going to be buying anything from Fujitsu anymore from now on.

In 2008 they had great customer service with representatives who actually cared about resolving your issue. I believe the call centers were at the time in Canada and United States. I've noticed their customer service is deteriorating from what it once was. Now that customer service is being outsourced it seems like they don't care anymore when I call customer service. They just want to get you off the phone as soon as they can and don't care about solving the problem. I've noticed alot more attitude from these customer service reps (while I was collected and cool which surprised me) compared with other company's reps and the reps talk like they don't give a rip who I am. Also while this is unimportant to me, the free item that Fujitsu was supposed to send me with the order, never came. When I called to ask about it, they said there was no such free item on my order. Next time, I'll go with Asus, Lenovo, or Toshiba.

Update: Just as another review stated, Fujitsu still doesn't even give a tracking number for shipped products. The "my account" area is laughable and desperately needs upgrading and from the way representatives act, it seems their backend is just as bad.

This is the second time I have dealt with Fujitsu sales and support, and I must say that although their service is good, Fujitsu's back-end systems are horrendous. I placed an order three weeks ago and the technician said everything was ready to go. I called three weeks later wondering if they had shipped my cd-rom drive, but none of the representatives could find my order.

Secondly, placing an order is quite cumbersome. Apparently, Fujitsu utilizes the serial number on the laptop to order correct parts. This becomes a bit difficult since there are various numbers on the back. Why can't I just give the support personnel the model and be done with it?

Thirdly, Fujitsu seems to have various order databases all over the place. The Japanese system is not tied in with the US system. The US system is split into two. This becomes hellacious when the customer wants to get updates to an order.

It's a pity, really. I like Fujitsu notebooks, but they still need a lot of work to get up to par with major IT vendors.

We have found that this business does not have SSL (secure sockets layer), which means that you should think twice before trusting this business with your data, such as personal information or credit card details, because your information will not be digitally connected to a cryptographic key and secure connection cannot be established. We found that the domain for this business is older than two years which could be an indication that this is a trustworthy business with an established customer base and experience in their field.