garraways.co.uk

4.1 / 5

garraways.co.uk

4.1 Great
The main metric, showing how trustworthy is the business. Calculated using proprietary rating algorithm based on the AI, analyzing 25 different parameters.

4.1 / 5

Trust Score

3.9

Reviews

3

Social

5

Featured

4.5

Technical

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  • The site has mostly good reviews
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  • This website has existed for more than 3 years
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We check all genuine customer reviews and show the number of approved and rejected reviews. All fake or false reviews are excluded from the Reviews Score.

Reviews Analysis

32

reviews

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0

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0%

NON VALIDATED REVIEWS

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Based on 422 reviews

Smart.Reviews

4.1

32 reviews

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5

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Reviews io

1

3 reviews

Trustpilot

1.8

29 reviews

Garraways.co.uk Review

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Last update: Tue, Sep 7, 2021 2:42 AM

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Garraways.co.uk Reviews & Complaints (32)

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delivery 3.6 /5

price 3 /5

quality

customer service 3 /5

on-time

I just started to give them business. A wrong item was sent. They said I chose wrong item. Instead of taking it back and giving me the correct product they said I have to pay 15 courier fee to collect it. Very dissapointed as I gave them a big order. They just lost out on repeating big customer. 
1

1 year ago

review by V. R.

I was expecting the delivery onast Tuesday but arrived on Monday a day earlier do that was a execelkent service. I would like to know if the product is made in The UK?
Thank you
5

1 year ago

review by Shazia Yaqub

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I rated this service a 1 star die to not receiving my order almost a week ago now. Despite promises upon promises from the customer service team, I am appalled that nothing drastic had yet to be done. They need to change their courier service delivery for failed delivery and not making any attempt to contact the customer that they were having issues getting to my street as I could have given them alternative route. So no thanks, I will not be ordering from you again.
3

1 year ago

review by Nicky L.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Well I didnt receive 2x 500g Ground coffee in my package so I'm very dissappointed as I still have been charged for this.
3

1 year ago

review by Kolley Karim

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Ordered on line, delivered within 2 days, brilliant service.
5

1 year ago

review by Patricia Massey

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I will buy again, I would have given a 5 but I found it difficult trying to get the person taking the order to understand what I wanted. Good product.
4

1 year ago

review by Sylvia Turner

#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)

Fantastic service ordered one day arrived the next day. Great job well done.
5

1 year ago

review by Stuart Mcqueen

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

The order was well packaged and delivered within 36 hours. The only criticism is that the fresh coffee beans had a very short best before date.
4

1 year ago

review by Anthony Richardson

#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)

First order placed with Garraway's, we were looking for a new supplier for our coffee machine in the office - I only placed an order for a small (tester) amount of goods to make sure everyone else in the office liked them.
Everyone likes the products & the first order went rally smooth so I will happily order again & would recommend to anyone else.
5

1 year ago

review by J. N.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I emailed a few questions which were answered with I. An hour,
Syrups are lovely
The delivery was as described
Brilliant service
5

1 year ago

review by Elaine U.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

As this was my first purchase, I found that the service was excellent and my order was received the next day. Also the item that I ordered was just what I wanted. Thank you.
5

1 year ago

review by P. P.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I was disappointed that you advertised a discount on a pack of 6 bottles but then didn’t offer anything other than single bottles on the order. To compound the issue a few days later you sent an email reducing the price and apparently offering the discount on the pack of 6.
3

1 year ago

review by Chris Hunt

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Goods arrived within two days
5

1 year ago

review by John Dodd

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I have ordered both Tassimo coffee pods and Tassimo Twinnings tea pods for some time and have always been impressed with the people on the phone and the speed of my delivery.
However, it now appears that I cannot order the tea pods unless they are part of a mixed pack. I am totally at a loss to understand this so I will be shopping elsewhere in future.
What a shame.
3

1 year ago

review by Tessa Miller

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

4 out of 5 items were incorrect.
I phoned and they promised to send the correct items and pick up the wrong items. Still waiting for the correct items and the return pickup.
3

1 year ago

review by U. Y.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I have had continual problems with delivery is never next day even if ordered before 3 and always delivered to wrong place in spite of many complaints
3

1 year ago

review by Z. E.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Although I paid for next day delivery and expecting it on Saturday- I only received notification on Tue that attempt was made to deliver.
I contacted the team for Ian update why my parcel was delayed with no response from you
3

1 year ago

review by L. C.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Easy to use website
Let me know every step of the way what was happening & delivered within 2 days,highly recommend!
5

1 year ago

review by O. W.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Quite good was promised next day delivery, but got it 4 days later
3

1 year ago

review by R. V.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Terrible service said next day delivery on orders before 3pm which I achieved. They didnt turn up, then I had to call. "oh our label machine broke," told they would be with me 100% tomorrow, they wasnt. Needed them for an event on the 3rd day but didnt get them till the 5th day. I wont be trusting Gallaways again.
3

1 year ago

review by Andrew Keen

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Garraways.co.uk Review

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