Specialist Business Gas Electricity Supplier Gazprom Energy

4.1 / 5

Specialist Business Gas Electricity Supplier Gazprom Energy

4.1 Great
The main metric, showing how trustworthy is the business. Calculated using proprietary rating algorithm based on the AI, analyzing 25 different parameters.

4.1 / 5

Trust Score

4

Reviews

3

Social

5

Featured

4.5

Technical

Is gazprom-energy.co.uk legit?

  • Many trusted websites are linking to this site
  • The site has mostly good reviews
  • The SSL certificate is valid
  • This website has existed for more than 3 years
  • Facebook account found with large audience
  • Instagram account not found
  • Business not mentioned on Wikipedia
  • Pinterest account not found
  • Linkedin account not found
  • Twitter account not found
  • Youtube account not found
We check all genuine customer reviews and show the number of approved and rejected reviews. All fake or false reviews are excluded from the Reviews Score.

Reviews Analysis

13

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vs

0

AI declined reviews

0%

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Based on 907 reviews

Smart.Reviews

4.1

13 reviews

Trustpilot

3.9

894 reviews

Gazprom-energy.co.uk Review

Gazprom Energy is the leading business energy supplier in the UK that offers customers great deals on gas and electricity Switch to Gazprom Energy today

Gazprom-energy.co.uk Customer Service Contacts

No contact details for this company.

Last update: Wed, Mar 9, 2022 2:31 AM

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Gazprom-energy.co.uk Reviews & Complaints (13)

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delivery

price

quality

customer service 4 /5

on-time

Had to call customer service a couple of times on the same day - both times were really excellent and efficient, on one occasion helping resolve an issue that actually wasn't their responsibility. Obviously only two instances but in each case they couldn't have been more helpful!

Online portal is very good also allowing date downloads etc for managing purposes.
5

3 years ago

review by Site manager

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Worked with Gazprom for years. I have always found them to be pretty good and problem free.
5

3 years ago

review by John Turner

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

My customer service rep. (Steve Reed) was most helpful in sorting out the renewal of our gas contract . Following a mix up with the paperwork of another supplier, Steve was able to sort it out and offer me a better deal than anyone else. As this contract was for my church there was a bit of to-ing and fro-ing over several days, but Steve always rang back when he said he would, and the paperwork was all sorted over the phone in about 15mins.
4

3 years ago

review by Peter Siddorn

#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)

Thanks to Teri Reynolds from Gazprom. Very helpful and a lovely lady. Made everything easy and understandable and sorted out another problem as well.
Thanks Teri!
5

3 years ago

review by D Large Ltd

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I am an independent broker and have previously been very impressed with Gazprom. However, a recent and on-going dispute regarding a client has really soured the relationship.

The customer has, for the past two years, been asking for a copy of their contract without success. The customer recently approached me for help in the matter and I, too, am failing to obtain a copy of the contract from Gazprom, despite repeated requests to both Customer Services and the Legal department. Gazprom's defence? The copy of the contract resides with a third-party which has since ceased trading. How does a company like Gazprom find itself in a position whereby it is relying on a third-party to provide a proof of contract between itself and its own customers?

Although the initial fault lies with an unscrupulous broker, the responsibility to provide a copy of the contract lies with Gazprom. Gazprom knows this yet, like most large corporations, they, often quite rightly, believe they can bully a small business by simply refusing to engage and forcing them into expensive legal battles, which Gazprom can easily afford.

To rectify the matter, Gazprom simply needs to produce a copy of the contract or do the honourable thing and allow the customer to terminate a contract which Gazprom, up until now, has been unable to prove exists.
1

3 years ago

review by jk Burrows - Business Energy Broker

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Five stars to Steve Reed for improving our contract rate and for chasing his own company who took from 28 April 2020 to 19 May 2020 to advise Energy Assets that a valid contract was in place.
5

3 years ago

review by Annie

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Thanks to Stephen Reed, we moved into a new office and Stephen made the process very easy to sort out for the Gas even though he is currently working from home due to COVID-19.
5

3 years ago

review by Sam Carter

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Many thanks to Ben, he did a great job and sorted our issue within a few minutes. Pleasure to deal with.
5

3 years ago

review by Lisa Kler

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I have been waiting for an invoice to pay to settle my account for a number of weeks now. Firstly the amount was wrong and I received solicitors letters re paying.
Secondly I had to send the COT form 3 times for it to be received and dealt with.
I have had to call numerous times to ASK for a bill to pay only to be told I have to wait for the purchaser of my property to confirm my closing reading which they didn’t do and here we are still with no bill! I am waiting now for someone from Gazprom to try and match up the readings so I can pay!!
This is not a smooth effective process.
2

3 years ago

review by Sarah Temperton

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Asked for up to date invoice and received one dated Nov 2018 - requested again not yet received
2

3 years ago

review by Liz

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

i spoke with georgia yesterday who showed understanding to the way we are currently running she was sensitive and showed genuine compassion for our current situation thank you for your assistance Georgia
5

3 years ago

review by Anomonus

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Good but look forward to more communication from Gazprom in the future.
4

3 years ago

review by JOHN BOYD

#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)

We browsed the web and found that this business has an active Facebook page. We have discovered that this business has SSL (secure sockets layer), which means that this business handles your data, such as personal information or credit card details, with secure connection. We found that the domain for this business is older than two years which could be an indication that this is a trustworthy business with an established customer base and experience in their field.
4

by Smart.Reviews

Gazprom-energy.co.uk Review

Gazprom Energy is the leading business energy supplier in the UK that offers customers great deals on gas and electricity Switch to Gazprom Energy today

Gazprom-energy.co.uk Customer Service Contacts

No contact details for this company.

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