Genie Garage Door Openers Systems Accessories and Installation

The garage door opening has been working since 1990; however, the romote controller was damaged. All is back in working order with the help of the Genie associates who directed me to the correct product. Thank you for your assistance and servicing a very old product.

The wonderful lady from your Genie Company, assisted me by programming my remote door opener with her excellent instructions over the telephone!

She is a tremendous asset to your Genie Company!

John Chookasezian

We were able to get our new opener even though our machine was 15 years old. Works great

I needed a replacement for a genie 912 opener the new one that came won't work, and customer support said that my garage door is too old. Totally the wrong response. They should have found old stock and shipped no charge.
Customer support did not even realize that the original part number was from their parent company. Even though they had purchased the original company. Pathetic Service. One can read about their history on their own web page. I expect the President of the company to e-mail me and make this correct.

custommer service not very good brochures neither need improve hoy instal provide better assistance, not good, deserves a 1 but i gave 3 because the product itself is good, the garage gate opener,

I honestly don’t even think genie deserves one star, I purchased my brand new home 16 months ago and my genie garage motor stopped working. Called customer service and they said I had to be right there in the garage but the only hours they work is the hours I work so it’s impossible. Was told that they were going to be open 6 am the next morning, so as I want to get this fixed I wake up early, they don’t open until 7. So I wait around I call right at 7 they had an automated message saying that they are unable to take my call and hung up. Didn’t even offer to leave a call back number. Now since they won’t help me I’m forced to pay a garage door company $500 because genies motor decided to stop working and the warranty is 12 months. Very disappointed with the service and will not be doing business with them again

I loved the small replacement garage door opener so much, that I got another one to replace the opener that still worked, but was bigger.

One of the rollers on my never-maintained garage door failed, causing damage to the carriage on the opener. I ordered a new carriage in the evening and they shipped the next day. Replacing the part took about an hour. I had fixed the door the previous day, so everything is working again.

I ordered 2 remotes on December 14th thinking that they would have no problem arriving by December 23rd and since it was over a week away and I needed them for guests arriving from out of town. Sure enough on the 21st (a week later) I realized that Genie hadn't even shipped the product yet so I called their customer service and asked if the remotes would arrive by the 23rd. A rude and nonchalant rep stated that she was not able to tell me when they would actually ship the order and she had no clue when it would arrive. I then asked her to cancel the order because I specifically needed them by the 23rd, which of course she stated she couldn't do that. I decided to place a new order through Amazon that day (which I should have done in the first place) for next day delivery. Sure enough, Amazon's package arrived in 1 day (for the same price as Genie) with no problem and Genie's package didnt arrive until the 30th!!! It took half a month to receive 2 remotes? Terrible customer service, terrible shipping process and will never order anything through Genie again!

The replacement Genie remote garage door opener works fine and only a few minutes to program.

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