getaflight.co.uk

2.6 / 5

getaflight.co.uk

2.6 Poor
The main metric, showing how trustworthy is the business. Calculated using proprietary rating algorithm based on the AI, analyzing 25 different parameters.

2.6 / 5

Trust Score

2.2

Reviews

1

Social

3

Featured

4.5

Technical

Is getaflight.co.uk legit?

  • Several trusted websites are linking to this site
  • The SSL certificate is valid
  • This website has existed for more than 3 years
  • We found several negative reviews about this site
  • Facebook account found but audience is small
  • Instagram account found but audience is small
  • Business not mentioned on Wikipedia
  • Pinterest account not found
  • Linkedin account not found
  • Twitter account not found
  • Youtube account not found
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Reviews Analysis

39

reviews

vs

0

AI declined reviews

0%

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Getaflight.co.uk Review

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Last update: Wed, Mar 9, 2022 1:37 AM

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Getaflight.co.uk Reviews & Complaints (39)

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price 3 /5

refund 1.5 /5

customer service 1.7 /5

I recently purchased a flight online and did not retain the booking reference by mistake. I called kifayat khaif and explained my error. Within minutes he had emailed the reference and flight details plus the ticket information. Excellent service
5

1 year ago

review by John Campbell

Current situation: My flights to Canada have been cancelled by the airline and I am trying to get my money back. Getaflight are being very difficult and are trying to only give me travel credit. I’ve been in contact with two staff members ( Nick and Joy) and they keep changing their stories about what I can and can’t get. Some times I’m being offered vouchers, some times a partial refund, some times no refund. It’s very frustrating because there are rules in place that clearly state I am entitled to a refund as well as it being stated in Getaflight’s terms. So far it has been a bad experience (though the staff members have been fairly polite) but I will not give up until I get a refund. I will revisit this review once this dispute has come to a mutual agreement.
1

2 years ago

review by Deleted User

#refund(3/5)

I lost my e mail an print off for my return flight from Manila I contacted getaflight with my problem an within 2 hours I had a new e mail sent to me giving me the details I wanted I can now relax an enjoy my holiday thank you very much
5

2 years ago

review by Mr S.

I searching for holiday in Skyscanner só the best price show me in getaflight I choice I put my details make payment then I received email about in progress my booking after hours send me another email declined your booking please searching again another days. So this market fake. I don’t recommend getaflight because now I looking for aother site company my tickets expense £200 .
1

2 years ago

review by Ivys W.

#price(3/5)

Well, I didn't want to give even one star to GetaFlight service but unfortunately, to write review I had to put at least one star. All i want to say about getaflight service is "Pathetic"
1

2 years ago

review by Khurram Shahzad

I spoke to kifayat khaif Very satisfied He was superb and very helpful Sorted my query
5

2 years ago

review by Seedat M.

Never buy from this agency, totally useless, 4 days and still waiting for the pending transaction on my credit card disappear.
1

2 years ago

review by Deleted User

Very efficient & extremely excellent service provided by booking agent Kifayat Khaif, apart from the booking he provided I also dearly appreciate him taking most of the afternoon correcting an error I made by misspelimg a name in the booking & also reducing the cost where I ending up paying next to nothing when I could have been paying for another ticket had he not persuaded the airline to correct the mistake on my behalf so thank you again & would definitely use your services again & recommend you to others
5

2 years ago

review by Mohammed Afzal

I cancelled my flight more then two months ago and company email to me, they said they will take 6 to 8 weeks to refund my funds but after 8 weeks all staff giving me different story and excuses and now they are not giving me any exact time when will they refund.. Absolutely unsatisfying service...
1

2 years ago

review by Nabeel H.

#refund(3/5)

We booked flights online to Canada for 4 people everything went through ok ,money was taken out bank so just waiting on email on flight confirmation....next day receive email saying price expired so was going to refund money so we looked again on line at flight prices and the original price we had seen was still there???we called and spoke to a agent and he quoted a different price to the online price so to me that is false advertising and to make it worse we can't get our money back for 3 to 5 days to book another flight,will not be using this company as they are advertising flight prices that don't exist.
1

2 years ago

review by Miss Johnson

#price(3/5) #refund(3/5)

I am not happy with get a flight But today I spoke to kifayat and very pleased with his quick response and promise 5 ***** kifayat
5

2 years ago

review by Ayaz N.

Turned up to Manchester airport on 24/9/18 for our flight to Toronto to be told the company had cancelled our booking. What a shambles of a company. We had to stay an extra 2 nights in Canada to get a return flight too. Would never use again in a million years. Their customer service was atrocious too when we had to speak to them at the airport.
2

2 years ago

review by Peter L.

#customer service(3/5)

I found the site easy enough to use, but the really good part of my flight booking experience with this Getaflight platform was that when I then had the need to speak to someone in person, I was fortunate enough to be able to speak to Mr. Kifayat Khaif, who proved to have have been so very helpful and thoroughly professional in his mannerism and approach to resolving the issues that I had. In a nutshell, I have to say that he is a complete credit to the whole set up at Getaflight. Many thanks to you Mr. Khaif, and God bless you Sir. Christopher J. Oteh.
4

2 years ago

review by Christopher J.

Would never advise anyone to book a flight with these cow boys, Booked a flight for myself and family, due to current situation the flight was cancelled and now 6 weeks on fighting to try and get my money refunded, there customer services are zero. if you think I am lying try them and don't say you have not been warned
2

2 years ago

review by Arshad T.

#refund(3/5) #customer service(3/5)

Based on my past experience not one time but couple of times, I can say they really do not know definition of customer service. I'm still waiting for reply from Sana who literally stopped communicating with me over my claim of taxi fare because of getaflight negligence I had to pay for taxi fare. Last reminder I sent them was on 8th Dec, 2018.
1

2 years ago

review by Khurram Shahzad

#customer service(3/5)

Very dissapointed- booked flight at 7.00 in evening and next day exactly the same flight was reduced by about 70.00-less than 12 hours after I had booked Called them- they said nothing can be done ---will not be using them again
1

2 years ago

review by Deleted User

I had serious second thoughts about booking with Getaflight due to bad reviews but was assured by a friend it's ok since she had booked with them and been on her holiday with no issues. I didn't receive my eticket straight away and had to call twice for it. Second time, I spoke to Mr KIFAYAT KHAIF who was an exceptional help. He had the ticket sent to my email within 2 minutes. I have yet to fly in November so I'm praying everything goes well.
5

2 years ago

review by Ana E.

I nearly missed my flight from Pakistan because of 40 mins early take off time. I landed in London one hour and 40 mins earlier than actual time. My family members couldn't picked me up from airport as I had no contact me with them to update. I had to pay £94.70 to hire Uber. I should have received any update from GetaFlight, unfortunately I waa not informed on change of flight timings that costed me £94.70. I received email one day after I landed regarding change of schedule on 30 Oct 2018, 23:19. Sana, getaflight contacted me after my email and she told me that they had sent me email about schedule change. When I sent screenshot of email which was sent to mec after flight landing she disappeared for few days then she came up with an excuse that due technical reasons they didn't receive update from PIA that caused delay to update me on time. However, declined to pay me taxes fare. She contacted me back after I sent her another reminder and this she said, that was my responsibility to ask agency or airline 72 hours prior to flight about any change. And again she declined to compensate me for taxi fare. I insisted her talk to her manager about it. After talking to someone named Alex she said, flight was changed on same day as of flight that's why no compensation.
2

2 years ago

review by Khurram N.

To be ohnest I booked tickets and then looked at reviews and was panicked, tried calling no one picked up may be due to late weekend evening got more panicked, tried calling my credit card company to cancel the transaction again no assistance due to weekend. Next morning a gentleman Jai picked up the call and assured me that the boking is gone through immediately gave me regarding number to check with airline website. So I will have to say lowest cost and no hassle.
5

2 years ago

review by Vikas Mehandiratta

Getaflight.co.uk Review

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