2.6 / 5
Trust Score
1.7
Reviews
1
Social
5
Featured
3.5
Technical
Is giftcardplanet.com.au legit?
- Many trusted websites are linking to this site
- The SSL certificate is valid
- We found several negative reviews about this site
- This website has existed for less than 3 years
- Facebook account not found
- Instagram account not found
- Business not mentioned on Wikipedia
- Pinterest account not found
- Linkedin account not found
- Twitter account not found
- Youtube account not found
Reviews Analysis
30
reviews
vs
0
AI declined reviews
0%
NON VALIDATED REVIEWS
Usually stable businesses have more than 5 authority websites mentions, this one has 16 authority websites mentions and 0 mentions in other websites
Based on 30 reviews
Smart.Reviews
2.6
30 reviews
Giftcardplanet.com.au Review
Gift Card Planet we design build and operate branded prepaid gift card programs to help you achieve stronger sales improve retention customer engagement and more We provide fully customised gift cards service to reflect your brandcampaign
Giftcardplanet.com.au Customer Service Contacts
No contact details for this company.
Share the company's rating
Share Preview
Is this your company?
Access SmartReviews free tools for businesses and start getting closer to your customers today!
Last update: Wed, Mar 9, 2022 2:09 AM
I quoted this and they activated my card
ACCC website https://www.accc.gov.au/consumers/misleading-claims-advertising/gift-cards-discount-vouchers
Gift cards and vouchers
A gift card is usually loaded with an amount of cash that enables you or the recipient to exchange it for goods or services to the value of the amount on the card. It may also be provided in voucher or paper format.
Businesses must clearly state:
all conditions and restrictions on how you can use the gift card or voucher
the expiry date of the gift card or voucher, including the activation expiry date for cards that need to be activated
any limitation on the number of transactions
whether or not the card can be reloaded or topped up.
Gift cards or vouchers can’t usually be exchanged for cash, unless there is a remaining amount on the card that the business believes can’t be conveniently used.
The back of my gift card states that the card must be activated prior to use and to go to your website. I can’t find anywhere on the card that clearly states the activation expiry date. Please reconsider your decision to not activate my card based on this information. Please advise the outcome within 7 days.
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
I put this card away for something special. It is coming to the end of the expiry period 30/9/16. I thought I had better get it out and spend it. the back of the card states: To activate or check balance visit the website.
I did this and tried to activate the card - no luck.
I rang the company - they said my bad luck as I should have been told by the supplier who gave it to me that I had only 3 months to activate it or the money would be lost.
There wasn't any sticker on the card or anything actually printed on the card to reflect this - actually no advice at all.
I have alerted the gifting company to this fact - they had no idea.
I will contact the ACCC to report this scam and suggest that no one uses these gift cards in the future.
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
To my surprise, I was unable to activate these cards as they have a separate 'activate by date'. The company blames the person who gifted the card to me for not notifying me of the 'activation date'. However, it should most definitely be something printed on the card itself.
I even offered to pay an administration fee to have this extended. Only to receive a flat no, due to their terms and conditions.
I feel terrible that $900.00 is now gone just like that to gift card planet. They took the money without doing anything.
I'm very disappointed and will highly recommend that everyone stay away from the gift card company. Do not buy unless you want to risk giving away your money for nothing.
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
Gift Card Planet are handling this cash back, and I can say this is the most delayed cash back I have ever encountered. 8 weeks were needed for 'processing" the claim, and then after it was successful, another 4 weeks for dispatch. We are still waiting. I emailed, and yes, they were polite:
"We sent you a dispatch email on the 25/10 letting you know your claim has gone into the dispatch stage. It also would have said to allow 4 weeks to receive your card. We apologise if you for some reason did not receive that email, but please allow 4 weeks from the 25/10".
They have until next week.
Mr Fujitsu will be hearing from us as well for using such a "service"!
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
Gift Card Planet have said that they can’t put the activation date on there because they don’t know when the card is going to be activated and the consumer should be informed by the company purchasing the cards. However, with 2 years’ worth of negative reviews of consumers not being able to access their funds because the card is past it’s activation date, you could say they have made an abundance of money by not fully informing consumers. If Gift Card Planet were operating fairly, they would alert the consumer to ‘check the gift card activation date because it is not valid after this date’. They could even put a sticker on there, but they don't. I wonder what's there reason for making activation dates so short??? I suspect this is because it's in their favour and not the consumers. I will never use this product again and will not purchase from a company who use this product.
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
I rang and wrote to planet gift card all they say sorry bad luck.
Total ripe off, no one should support this company because they steal your money.
Shame on you... Shame... Shame... Shame... Shame
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
Usually stable businesses have more than 5 authority websites mentions, this one has 16 authority websites mentions and 0 mentions in other websites
Giftcardplanet.com.au Review
Gift Card Planet we design build and operate branded prepaid gift card programs to help you achieve stronger sales improve retention customer engagement and more We provide fully customised gift cards service to reflect your brandcampaign
Giftcardplanet.com.au Customer Service Contacts
No contact details for this company.
Share the company's rating
Share Preview
Is this your company?
Access SmartReviews free tools for businesses and start getting closer to your customers today!
3 years ago
review by Beth H.
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)