4.1 / 5
Trust Score
4.6
Reviews
4.5
Social
2
Featured
5
Technical
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Reviews Analysis
41
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vs
0
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NON VALIDATED REVIEWS
Usually stable businesses have more than 5 authority websites mentions, this one has 1 authority websites mentions and 2 mentions in other websites
Based on 5694 reviews
Smart.Reviews
4.1
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1
22 reviews
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5631 reviews
Glowgreenltd.com Review
New Boiler Installations by Award Winning Experts. Our packages start from only £9.99 a month, meaning you could be saving money each month
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Last update: Wed, Mar 9, 2022 12:04 AM
The repair engineer was disgusted to find that an olive wasn’t used to the join the pipe which resulted in gas seeping out. He suggested that I report the engineer and Glow Green to Gas Safe.
I supplied the Gas Safety report condemning the boiler & photographs to Glow Green but they took ZERO responsibility for this and somehow deemed ‘it was like that before the install’. This was a complete boiler removal & replacement, with the problem joint going directly in to the new boiler - even photos supplied showed brand new copper.
The customer service was dreadful and they often didn’t answer the phone. Don’t chance it, use a more established company - this is life and death we are talking here and Glow Green couldn’t care less.
Recieved excellent customer service from a chap called Ant, he was very polite,professional and offered me a really boiler ( VAILLANT ) inc installation, agreed a price and then went over and above to assign me an engineer for the installation to take place the next day fri 15th May/2020. Was really happy with this and I went ahead and got it booked in..
On the day of Installation, two engineers turned up,on time at 8am, Michael Cox and Jordan Parks, quick meet and greet , Was given clear and precise details on how the installation will begin and finish..at this point I let them crack on and left them to it.. well what can I say, excellent workmanship, VERY very good quality work, very polite and always keeping me updated as to how the installation was making progress.. everything was done professionally and also working in a safe and tidy manner, adhereing to all the health and safety regs at all times.. I must admit , I was overwhelmed with the quality of work that took place and also gave me a good clear demonstration on how the gas boiler operates aswell as the handheld Salus device too.. all in all was very very pleased with both engineers, Michael Cox and Jordan Parks, both really good lads and proved to me just how good they are in there line of work.. would recommend them both highly and would be more than happy to use there services again and again..
Also I did receive a call from Glowgreen after care once the job had been completed, a chap called Alex called me, again very polite and professional, just wanted feedback on the installation, I highlighted the fact that I was really pleased with the workmanship from Glowgreen and the two engineers that came to complete the installation.. I also did mention, if they could let both engineers know what an excellent job they did for me.. a very happy chappy, made my weekend..
Kind regards
Saj Khan
Contacted Glow Green and explained what had happened, they put me at ease and recommended a second engineer 'Lewis Willoughby'. He called and also put me at ease. He turned up nice and early and went over things and reassured everything would be done. Very professional and made sure everything was back in order even though the place was a building site. He also volunteered when I move in if there are any queries, just to give him a call and he would happy to go over things again. Kind of like that personal touch, so yes will recommend Lewis the boiler engineer. Glow Green also contacted to assess if everything had gone ok. All in all things all worked out ok.
The installation date was set for the following Tuesday as promised the fitter Dave Harris attended. It took two days to fit the system and he has done a fantastic job while maintaining social distancing in these strange times.
All in all the service from first contact to completion has been fantastic. If you are having any issues with your boiler and are in any doubt who to call then really look no further than Glow Green you won't be disappointed
Usually stable businesses have more than 5 authority websites mentions, this one has 1 authority websites mentions and 2 mentions in other websites
Glowgreenltd.com Review
New Boiler Installations by Award Winning Experts. Our packages start from only £9.99 a month, meaning you could be saving money each month
Glowgreenltd.com Customer Service Contacts
No contact details for this company.
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3 years ago
review by Ally