GLS Your high class parcel service

3.6 / 5

GLS Your high class parcel service

3.6 Average
The main metric, showing how trustworthy is the business. Calculated using proprietary rating algorithm based on the AI, analyzing 25 different parameters.

3.6 / 5

Trust Score

2.8

Reviews

4

Social

5

Featured

3.5

Technical

Is gls-group.eu legit?

  • Many trusted websites are linking to this site
  • The SSL certificate is valid
  • Facebook account found with large audience
  • Business is mentioned on Wikipedia
  • Linkedin account found with large audience
  • The company has an ANDROID app
  • The company has an IOS app
  • We found several negative reviews about this site
  • This website has existed for less than 3 years
  • Instagram account found but audience is small
  • Pinterest account not found
  • Twitter account not found
  • Youtube account not found
We check all genuine customer reviews and show the number of approved and rejected reviews. All fake or false reviews are excluded from the Reviews Score.

Reviews Analysis

9

reviews

vs

0

AI declined reviews

0%

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Based on 201629 reviews

Smart.Reviews

3.6

9 reviews

Sitejabber

1

13 reviews

Trustpilot

4.6

201607 reviews

Gls-group.eu Review

No description for this company.

Gls-group.eu Customer Service Contacts

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Last update: Tue, Sep 7, 2021 2:05 AM

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Gls-group.eu Reviews & Complaints (9)

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delivery 3 /5

customer service 1 /5

It’s an absolute disaster! Do not ever use them. They have made me to write emails and stay on the phone for hours and hours and at the end I didn’t get response neither my parcel. I believe that they are stealing our parcels
1

11 months ago

review by Stanislav Pilev

Terrible company!!!! They lost my parcels and never delivered them!!! Still saying it’s a complicated case because they didn’t do their job right!! What a joke! It’s a complete mess, avoid at all costs!!! NIGHTMARE EXPERIENCE
1

11 months ago

review by T

GLS damaged the parcel GLS didn’t deliver the parcel, but returned it back to sender, damaged repacked in different box, with missing items and damaged items. I contacted gls slovakia customer service, who were Really rude and unprofessional and they asked for the claim form to be filled in online. They wouldn’t provide any info how did the damage the parcel, why it looked like the trash bin and why was parcel sent between Hungary and Germany 3 times forth and back. They simply declined the claim blamed me that parcel was incorrectly wrapped. My question is why was parcel collect by gls driver and why he didn’t refuse it ad it states on their collection slip, that driver is only allowed to collect correctly wrapped parcels. GLS don’t value the customers, all they are interested in is your money, customer service employees are very unprofessional and try to get yo off the phone as soon as possible.
1

11 months ago

review by Andrea

#customer service(1/5)

Ordered a product from Amazon and it was supposed to be delivered with GLS. I kept waiting for my package the whole week while following up with the seller and I didn't receive anything in the end. After a few days, someone came to me just to give me my package. He's living 2.0km away in a different street, different postal code and he has a different name! All of that happened because GLS left my package there in his mailbox... I was going to lose to package. What a careless company!!!
1

11 months ago

review by M Naser

A company that doesn't even have a contact number. it’s coming to 1 whole week since I placed the order and according to the tracking number the parcel is still sat in a warehouse in Germany and is not ready to be delivered. The GLS website advises delivery times in Europe are generally between 24 and 96 hours.
1

11 months ago

review by V. F.

#delivery(1/5)

Worst experience ever on sending parcel. I definitely don't recommend to ANYONE who is thinking about using this company, unless you don't care about your parcel making your way to the recipient. My girlfriend went back home (Portugal) to stay with her family and collect all the baby items and decided to send them to the UK (where we live) via GLS. The worst mistake in her life. Never arrived, we kept calling them and they never showed any empathy or tried to solve the problem, giving us the number of Parcel Force (they hand it over to them here in England) and giving us the task to call around trying to find the parcel that we so naively taught we could trust them with it. After a whole week with 3-4 phone calls trying to get Parcel Force to move and do something to find the parcel, they said it's lost and claim on GLS. GLS answer till now have been the worst. We need to call, walk around to try to claim compensation for the parcel lost and they seem to try to make this process the hardest as it can be, looking like they are really trying to make me give up on getting my money back on a parcel that contained 500 euros worth of baby items. I've lived in 3rd world countries in my past, and I never saw this kind of lack of respect and disdain to the client. I am really frustrated that I am on this phase of my life of having the first baby, doing maths all weeks to understand how much can I save (if any) with a newborn and GLS only came to my life to show a really bad service and disregard to their clients. Honestly, again, I wouldn't recommend them to anyone. I've used many other companies in my life, never had all of this drama with the others.
1

11 months ago

review by Michel

The worst courier ever. The have failed to deliver my parcel twice , no customer service you can speak to only a telephone number with options i.e you cannot actually talk to a person , no communication at all and even the so called hot line that is advertised on their web site is not working Rubbish company
1

11 months ago

review by Anneli Herzfeld

#customer service(1/5)

Exceptonally friendly collection driver who went out of his way to get my parcel. and then, when i thought the parcel was lost, i got quick and good advice on how to contact their overseas delivery partner. of course the parcel was at the neighbour's. Would defo use again.
5

1 year ago

review by Ruth Peters

#delivery(5/5)

We found that this business has an active Facebook page with 5703 followers. From our experience this can indicate that the business is trustworthy and popular among people. We have discovered that this business has SSL (secure sockets layer), which means that this business handles your data, such as personal information or credit card details, with secure connection. We discovered that the domain for this business is relitevely new, which means that it could be a start-up business that does not yet have a huge amount of customers. We found that this business has an Instagram page, where they communicate with their customers using images and videos. This is usually an indication that the business has some visual aspects that it wants to showcase. We discovered that this business has a Wikipedia page. To us this shows that the business is credible and well known for its products, services or innovation. We found that this business has an account on LinkedIn, which could be used for posting job opportunities, researching other companies, promotion and client attraction.
4

by Smart.Reviews

Gls-group.eu Review

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Gls-group.eu Customer Service Contacts

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