goinggear.com

In December 2015 I had a small order in with Going Gear and, through no fault of their own, it went missing in the US mails and never reached me in Australia. After prompt communication and help from Going Gear we were able to establish that the shipment had gone missing. Going Gear didn't hesitate in sending the same shipment to me with no further cost to me. Below is the message I sent to Going Gear. I have received no inducement to write this and I have no business connection with them.

The replacement items for that order of mine that went MIA have arrived safely. I just want to say that ever since Don 'Sootch' first pointed me toward Going Gear over three years ago I've had nothing but the very best in customer service and quality products. You genuinely care about your customers and that's why I'll always come back to Going Gear even for some items I can get in Australia as well as those I can't. Why? Because of your great prices and fair shipping costs to my country; but the real draw card is how you go that extra yard for your clients.
Thanks to all of you there at Going Gear. You're tops with me!
Bill H.
Hobart, Tasmania

I recently ordered an UltraTac K18 1x AAA 360 Lumens CREE XP-G2 LED Polished Stainless Steel Keychain Flashlight, received it in a short amount of time, and quickly realized that it was going to be the right choice for my daily pocket carry. There was a problem with the rubber switch cover being torn though. I emailed GoingGear expecting a lengthy and complicated returns/warranty problem, but was very happy to receive an email the next day informing me that a replacement light was on its way along with a prepaid shipping label to return the first light. WOW! Other retailers oughta try this approach to create loyal customers. I'll definitely be ordering from GoingGear again. The problem will be choosing from their amazing selection!

I have been using this store for almost a year. They answer detailed and technical questions about flashlights and accessories and do not pressure you to buy. They just give an informed answer and guide you toward what you need even if they do not carry it.
They carry some high quality and high dollar flashlights but offer competitive pricing with the fastest shipping I have ever used. As fellow flashoholics know, explaining a two hundred dollar flashlight to your spouse is like explaining why you have lipstick on your collar and a wad of 1$ bills in your pocket.
After shopping on numerous web sites and even the value Amazon and EBay you just cannot beat the peace of mind of great customer service for before AND after the sale.
Now if my wife would just believe I shop for flashlights and not lap dances all would be right.

We found that this business has an active Facebook page with 22313 followers. From our experience this can indicate that the business is trustworthy and popular among people. We have discovered that this business has SSL (secure sockets layer), which means that this business handles your data, such as personal information or credit card details, with secure connection. We found that the domain for this business is older than two years which could be an indication that this is a trustworthy business with an established customer base and experience in their field. We found that this business has an Instagram page, where they communicate with their customers using images and videos. This is usually an indication that the business has some visual aspects that it wants to showcase.