GoPro

Go Pro have an excellent website and information about each and every product, with good video examples and much more. Impressive in today’s online world where standard templates for online purchasing are used everywhere.

First the supplied mount broke in a way that the camera fell off and was lost forever. So much for backing their products. I was then offered a poor discount for a new order, limited only to the GoPro 7 Black(most expensive camera.) I then attempted to use said discount only to not be given a single location to enter the code since an even less useful discount was already being offered on the website. i made an assumption that if I went far enough into the ordering process i would find the discount entry field but instead I accidentally placed the order. Now GoPro won't even refund the difference in discount and because the order has shipped, I'll need to receive the camera, request a return then attempt to use the coupon code originally provided. At this point I'll get the refund and buy a knockoff. Poor customer service and order processing.

Do not by direct from GoPro Buy from a retailer or better still buy a different product I ordered a Gopro max £478.00 and Gopro Hero 8 Black in December from Gopro them selves, Two boxes were delivered the Gopro hero 8 was in one and the other was empty. They delivered them to my next door neighbour, I know it was not them that removed the Gopro Max from the box and resealed it with brown packaging tape. I contacted Gopro to find out you can not talk to a member of their customer service team you have to fill in a page on their website and wait for them to call you back, which I did, Gopro have told me its a UPS issue I have contacted UPS who collected the packaging straight away, but when I called them back they told me GoPro was their client and they would not discuss the case with me. I have tried to contact Gopro at least 50 times using the contact me page on their web site but they never phone back, both UPS and Gopro are the two worst companies I have ever had the misfortune to deal with. STAY WELL AWAY FROM BOTH OF THEM.

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