Gray Label Shop Women39s Clothing

I recently bought a leopard jumpsuit for nearly $100 and I cannot believe the cheap quality of this product ! I was so happy when I found out my items were delivered but when I opened it ... I was so disapointed. I felt totally ripped off. The clothing items do not look anything like how they're advertised on Instagram and the comments are all censored. I will never be purchasing from them again and judging by these other comments, I am not alone. I will be spreading the word to all to NEVER purchase GRAY LABEL'S CHEAP PRODUCTS !! BUYER BEWARE !!!!!

I ordered a pair of pants 6 weeks ago only to receive them today and they were a size 14 instead of an 11!!! If you’re going to take that long to get your product to your customers at least get it right.

2 dresses purchased on 26 December. No update for weeks until I was told that they were both on "pre-order" when I made the purchase (untrue - I was very careful about this as definitely did not want to order anything that was out of stock or would not be delivered immediately). Multiple emails later my dresses finally arrived.
Both dresses of poor quality, I would say significantly worse than anything I've every purchased from H&M, despite being considerably more expensive. The Duchess dress was not "blue denim" as advertised, and was very unevenly cut. No returns instructions or receipt in my package.
I emailed requesting a refund and they sent me through a returns label and did not comment on my concerns about the quality of the product, nor assure me that I would be entitled to a refund as per their returns policy.
Once the dress was posted it sat in their PO box for 6 days before being collected.
Their returns/exchange policy is murky at best - I believe that this dress is of unacceptable quality (the Isabella dress was significantly better, but not of the quality that I would normally buy). I have taken photos of the multiple faults on the garment just in case this dispute escalates. I am not interested in being given a store credit when I have had to sent 5+ emails just to get them to post my purchase and then the quality has been so poor. Why would I waste my time with this when I could instead provide evidence to my credit card company to dispute this payment.
Sometime throughout this saga I was also sent an email to review my purchase. I gave it 1 star. This was never published on their website. Clearly the 4 and 5 star reviews up there are a result of heavy censoring.
It's also interesting to note that, until the end of January 2020, trustpilot was exclusively negative reviews for this brand but then was flooded with a spate of 5 star reviews, all within the space of a week. Suspicious much?!

We have discovered that this business has SSL (secure sockets layer), which means that this business handles your data, such as personal information or credit card details, with secure connection. We found that the domain for this business is older than two years which could be an indication that this is a trustworthy business with an established customer base and experience in their field.