greatbritaincars.co.uk

3.7 / 5

greatbritaincars.co.uk

3.7 Average
The main metric, showing how trustworthy is the business. Calculated using proprietary rating algorithm based on the AI, analyzing 25 different parameters.

3.7 / 5

Trust Score

3.7

Reviews

1

Social

5

Featured

5

Technical

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Reviews Analysis

23

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Greatbritaincars.co.uk Review

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Last update: Wed, Mar 9, 2022 1:43 AM

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Greatbritaincars.co.uk Reviews & Complaints (23)

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delivery 4.1 /5

price 4.2 /5

quality 4.1 /5

refund 3.8 /5

customer service 3.9 /5

I've used this service a few times and always had a positivity experience. The cars are nice, the drivers are safe & they are on time. I made a change to my booking and it was no problem. They always answer and make things easy!
5

1 year ago

review by paulbay

very poor unprofessional. I booked Great Britain cars for pick up and collection from Stansted in April for a family funeral. we were on a day trip . Booked online taxi to bring us from airport to funeral and return journey that evening. On arrival, car was late and the company and they said the car had a breakdown and they would send a replacement which they did. I was informed by phone i would have paid this driver and the company would refund me by the end of the day. i emailed and rang the company in afternoon reminding them of pick up for departure and they weren't to be late as we had made the flight that evening. The taxi was over an hr later we barely made our flight and the company still has officially not said sorry for making a sad day more stressful. or provided a refund a month later. despite phone calls and emails and letters to the company. The company are totally unprofessional and unreliable
1

1 year ago

review by Q. D.

#refund(1/5)

Awesome service. Booked a hotel pickup for 4:15 am two days in advance. Got instant confirmation and was notified around 3:30 am that the driver was in route. Driver arrived right on schedule and quickly got us to Stansted for our early flight. Will definitely use again if we are ever in London.
5

1 year ago

review by its wb

Drivers are very good & few are having very good knowledge about the places & suggest which are all good places for visit as well. They will be available at the taxi stand and fixed price as per the chart. If you are staying for more days you can hire them as well.Thanks
5

1 year ago

review by sach shrivas

#price(5/5)

Our driver was prompt, polite, helpful, courteous. He helped with bags, he smiled and was generally great at his job. Booking the service was quick and easy and they emailed confirmation and reminder and receipt. Very impressed .
5

1 year ago

review by prashnthi

The absolute worst customer service ever. Our driver apparently fell asleep in his car and couldn’t pick us up from the airport (there was no car in the car park otherwise we would have woken him up). They assured us we would receive a refund as there were “no other Cars in London”. I called for months and every time they said I would receive my refund within 3days. When I called them out on a lie the customer service rep laughed and cut me off. Not the first story I’ve heard of similar experiences.
1

2 years ago

review by Lauren

#refund(1/5) #customer service(1/5)

Even though our flight arrived 30 minutes early I was kept aware of where our driver was and when he arrived. Or driver was a lovely man. The car was very clean. We were offered water and he took control of our luggage so all we had to do was sit back and enjoy the ride. Would definitely recommend.
5

2 years ago

review by Milly Tribe

#delivery(5/5) #price(5/5) #quality(5/5) #refund(5/5) #customer service(5/5)

After a 10 hour flight our driver called as we picked up our cases. He greeted us with a big smile and helped us with our cases to his car. The 11 mile journey was uneventful with good conversation with a very chatty and personable driver. Looking forward to the return trip.
5

2 years ago

review by Keith Hughes

#delivery(5/5) #price(5/5) #quality(5/5) #refund(5/5) #customer service(5/5)

I have booked a cab via Minicabit website from my home address to Gatwick airport for 4.30am on the 24th of Feb after many calls to the company provider we were told that the driver was sleeping and they would send us another cab after 30 min, this is after waiting for 25 min outside. So because we were already late for our flight they said to book another taxi and they would refund the money we paid plus the difference we had to add. So we booked a Uber, we got to the airport very late and luckily we didn’t miss our flight. I have emailed the company minicabit twice, called the provider and emailed them several times and I haven’t heard anything from them. After 5 days we are still waiting for a reply and for our 57£ refunds! Terrible service both minicabit and Great Britain Cars. I will go the bank today and I will report it to them hopefully they will be able to help
2

2 years ago

review by Roberta Burchia

#delivery(3/5) #price(3/5) #quality(3/5) #refund(3/5) #customer service(3/5)

I had used their service for last 3.5 years but had a bitter experience in June when my family came back from holiday and could not meet up the deiver. She had to take another taxi from airport. And even after the job was not finished, I was denied the refund for my booking which is very unfair. Be careful when you book with these guys.
2

2 years ago

review by Vinod Pawar

#delivery(3/5) #price(3/5) #quality(3/5) #refund(3/5) #customer service(3/5)

I booked a car with them online to take me from Gatwick airport to London - Harrow. They told me after the booking someone will be waiting with a piece of paper with my name on it in front of the Costa Cafe at arrivals. When I arrived at the airport, found the Costa Cafe, lots of drivers there but nobody with my name. After a few min searching for my driver, I called the company and then the "fun" began.

When I called the dispatch they told me the driver left before my plane landed and they can't get hold of him and would send another car that will arrive in 30 - 40min. After 40min I've called again and they said it should be there in 30min tops. After 30 min I've called again and he said it will be 7 minutes and after 15 more minutes they put me trough to the driver who was just pulling in the parking lot. The dispatcher told me i will be entitled to a partial refund for my troubles (waiting in the middle of the night in the airport after traveling for almost 20h is not that fun) and after a few days when I did not see any refund I called again and was told that I was supposed to send an email (the guy at the phone did not mentioned any of this and their calls are recorded). After sending my email, they said I would be entitled to a free ride. I already left London by that time and explained I could not benefit from their free ride and he replied that will escalate my case to his manager. Almost two weeks have passed and no more answer from them.
Even with a free ride, I will certainly will not use their services in the future.
2

2 years ago

review by Cosmin Combi

#delivery(3/5) #price(3/5) #quality(3/5) #refund(3/5) #customer service(3/5)

Awful, possibly the worst cab company I have ever dealt with - they cancelled my pre-paid cab 15 minutes after it was supposed to have arrived and then repeatedly lied to me over the phone about the refund they promised. Eventually after 2.5 weeks and 11 phone calls (!) I was refund three quarters of the money...Shambolic, rude and unprofessional. Better to use an uber.
2

2 years ago

review by Charlotte

#delivery(3/5) #price(3/5) #quality(3/5) #refund(3/5) #customer service(3/5)

We booked taxi with Great Britain Cars from Stansted Airport to London and back to Airport, it all went well , our driver was very good and polite, he greet us at airport with name board. Excellent Service
5

2 years ago

review by Ana Doval

#delivery(5/5) #price(5/5) #quality(5/5) #refund(5/5) #customer service(5/5)

We were satisfied with service of transportation from Southend to London City and back after 6 days. Drivers were profesional and on time. Booking procedure was easy.
4

2 years ago

review by Andrej Jesenovec

#delivery(4/5) #price(4/5) #quality(4/5) #refund(4/5) #customer service(4/5)

I had prepaid for our trip, but on the day we were leaving, our driver had a breakdown, so they sent a different driver. I was then asked to pay the driver in cash, and I would be refunded our payment. After more than 6 weeks, several emails and 4 phone calls, I still have not received my refund. If you are going with Great Britain Cars, please always choose to pay cash on arrival. Besides this, the driver we had, seemed like he was late, and the last part of our journey, he was speeding and overtaking inside and outside.
2

2 years ago

review by Peter Christensen

#delivery(3/5) #price(3/5) #quality(3/5) #refund(3/5) #customer service(3/5)

We were 5 of us with 3 kids and 10 bags including hand luggage...Awesome service, excellent ride, reasonable price and promptly on time! Tina, the driver was so so helpful....Couldn’t fault anything even if I wanted to...highly recommended!! Will use them again.
5

2 years ago

review by Raashid Kazi

#delivery(5/5) #price(5/5) #quality(5/5) #refund(5/5) #customer service(5/5)

Wir haben Great britain Cars gebucht, um von Luton zum Hotel und zurück gefahren zu werden. Auf dem Hinweg hat nichts funktioniert! Wir wurden erst mit viel Verspätung abgeholt, nach mehreren Telefonaten. Wir hörten Geschichten von Autos mit Pannen oder dass die Fahrer kein Geld bekommen hätten, um den Flughafen zu verlassen! Dann sollten wir ein anderes Taxi nehmen, dann kam es doch! Auf dem Rückweg würden wir wieder nicht abgeholt. Es kam auch kein Wagen. Wir bekamen gesagt, wir sollten ein anderes Taxi nehmen. Das Geld, das wir bereits überwiesen hatten bekämen wir innerhalb von 3 Arbeitstagen zurück. Nach über einem Monat haben wir das Geld immer noch nicht zurück! Auf Mails wird nicht geantwortet! Betrüger!
2

2 years ago

review by Christina H.

#delivery(3/5) #price(3/5) #quality(3/5) #refund(3/5) #customer service(3/5)

Been using Great Britain Cars for years. Always been reliable.
5

2 years ago

review by Michael Parker

#delivery(5/5) #price(5/5) #quality(5/5) #refund(5/5) #customer service(5/5)

Good price, good communication and was kept updated before the journey from my central London hotel towards Gatwick Airport. Driver was very polite and overall a good service! Would definitely recommend to friends & family if in need of a taxi service. Thanks!
5

2 years ago

review by Norman D.

#delivery(5/5) #price(5/5) #quality(5/5) #refund(5/5) #customer service(5/5)

This is my second time using Great Britain cars (from Heathrow). Both times the driver came early, helped with my luggage and was super nice. I was an hour late the first time I used this company but the driver was happy to wait. The car was in excellent condition and it was a comfortable ride back home. Excellent service!
5

2 years ago

review by Sam N.

#delivery(5/5) #price(5/5) #quality(5/5) #refund(5/5) #customer service(5/5)

Greatbritaincars.co.uk Review

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