Groupama

I insured my caravan in france with this firm and because I did not cancel the policy weeks before it was due I was made to pay, they sent the case to a debt collecting agency for 142 euro.

Insured my holiday home in France with them for 10+ years. Paid by direct debit from my french bank account. I then switched to a UK based specialist holiday home company for a fraction of the price (problem #1, but I should have checked ages ago), so didn't need the Groupama policy anymore. I tried to cancel Groupama from the next renewal date, but they were very poor at acknowledging my requests to cancel (Problem #2 - they will ignore you unless you send a letter by registered post from the UK). I finally got them to acknowledge cancellation on the next renewal date, but I just in case instructed my French bank to make sure all direct debits and orders from Groupama were cancelled. Just as well - because Groupama tried to take payment for the now-cancelled policy (Problem #3). Terrible service, only seem to communicate via postal letters. Email responsiveness is poor.

We found that this business has an active Facebook page with 66491 followers. From our experience this can indicate that the business is trustworthy and popular among people. We have found that this business does not have SSL (secure sockets layer), which means that you should think twice before trusting this business with your data, such as personal information or credit card details, because your information will not be digitally connected to a cryptographic key and secure connection cannot be established. We found that the domain for this business is older than two years which could be an indication that this is a trustworthy business with an established customer base and experience in their field. We found that this business has an Instagram page, where they communicate with their customers using images and videos. This is usually an indication that the business has some visual aspects that it wants to showcase.