Guardian Recovery - professional debt collection

2.7 / 5

Guardian Recovery - professional debt collection

2.7 Poor
The main metric, showing how trustworthy is the business. Calculated using proprietary rating algorithm based on the AI, analyzing 25 different parameters.

2.7 / 5

Trust Score

3.1

Reviews

1

Social

2

Featured

4.5

Technical

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Reviews Analysis

13

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Guardrec.co.uk Review

Debt recovery and debt collection services with a guaranteed Service Level Agreement Start recovering your outstanding invoices today

Guardrec.co.uk Customer Service Contacts

No contact details for this company.

Last update: Tue, Sep 7, 2021 2:55 AM

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Guardrec.co.uk Reviews & Complaints (13)

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customer service 3 /5

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What a crooked company.. Absolute nightmare need closing down.. Paid them 4000.. They received 12500 And they ain't passed a penny on to me.. This company needs taking to the cleaners.. And I really hope the saying karma is a b**ch really is true
1

1 year ago

review by Annomons

Horrible, horrible, horrible.... Still waiting for my money after 1 year....
3

1 year ago

review by Daniele Paduano

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Once you become their customer, you can only speak to them through a 0871 number (13p/minute), and only between the hours of 14:00-16:00. Even then, if you manage to get thru, your handler will either be out of the office or in a meeting or on a call with someone else. They'll promise to call you back, but that will never happen. I'm still waiting for my call, Rorey Jackson.

Avoid giving your debts to Guardian Recovery, they are a bad company.

Update 03-07-2017: Guardian Recovery did not give me a call back. When I called them, I got a very rude manager who halfway thru the call said (and I quote), "I'm too busy for you", and hung up. I record my conversations, I'll happily send you the recording for your listening pleasure.
3

1 year ago

review by Sina Bahrami

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Dreadful, charged me £500 four years ago and I am still waiting for the debt to be recovered. They do not reply to emails.
DO NOT USE THIS COMPANY!!!!
3

1 year ago

review by Andy Connor

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

January 2018
Utterly disgracefull. Debt was paid up 13th May 2016. Under their terms I had to pay the money into their account and I still have not received any payment despite agreeing to give them some of my money for their services.
Same story as you other unfortunates really, i.e being fobbed off with 'a cheque was sent the post'. Who in this day and age uses cheques!

Avoid this outfit at all costs!!
3

1 year ago

review by M Bryant

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Complete shambles - They have had my money for almost 5 months now and customer services manager () is not returning my emails...some customer service there! On the 21st November I was told that she would "schedule a meeting with the Finance Manager to discuss this and obtain a payment date for you" it is now 16.3.2017 and no payment date - She seems to take my frustration personally like a teenage girl would. Apparently according to Her GuardRec received all monies owed to me on 1.11.17.

I honestly cant begin to tell you how bad I have been treated - They never tell me what I want to know - One example being she suggested (In A sulk) that I write to the managing Directors office without giving me any contact information.....Sigh.
Avoid this company - I have read similar reviews...One being he never got the full owed to him and when he complained they never returned his calls. I think I will employ a separate debit company to chase GuardRec for my money!.....Update - They have just complained about this review - Seriously this company is a joke and a disgrace to the industry......They paid me about a week before it went to a small claims court (They had my money for about year)....and only because I managed to get them into a corner - SERIOUSLY AVOID AT ALL COSTS.
3

1 year ago

review by Daryl Hawkins

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

My brother had a fax from these guys in April 2015 saying they can collect his debt, my brother being naive agreed and paid them the upfront fee.
The original debt was just over £1000, with their fee they were trying to collect nearly £1800, since may 2015 they have collected £650.
I have spoken to the debt collector Vince i believe who is actually quite friendly and advised they debtor had so many ccjs no point trying to get anymore so email finance to get what they have collected.

I emailed finance and no response after 1 month so phoned up to find out why.....omg I spoke to the most vile man on earth, so rude screamed at me and put the phone down, I was shaken up and have never had anyone speak to me like that when i was asking a simple question as to where was our money

It has been 4 months since I emailed them and gone past the 90 days notice they asked for so am going down legal route, refuse to be treated in this way.

Any help would be gratefully appreciated on how to proceed.
3

1 year ago

review by Catherine Jones

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Even as a customer I am absolutely horrified at the way that they treat you I've not had an update on my account for over 2 years they have not paid out any money over 2 years and the Debt has escalated they have added more and more fees they've collected off the debtor £744 but still no money is coming to me because it hasn't covered the charges absolutely woeful I hope this company goes out of business
3

1 year ago

review by Ross Anderson

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I contacted Guardian Recovery after trying to get the money I was owed for a long time, a customer had withheld a considerable payment for over 12 months. I was amazed that within 2 months Guardian actually recovered my money. This made a tremendous difference to our company, as a small business it literally made the difference between staying afloat or going under. The staff at Guardian always seemed very professional and very easy to deal with, and I was kept informed of progress all the way throughout the process. I would definitely recommend them to anyone who is struggling getting money in !
5

1 year ago

review by Dunn's Developments

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

As a retired police inspector who now owns a small business, I was wary of using a debt recovery company to help me with my temporary cash flow problems. Had i read some of the bad reviews on here I would probably have not used the Guardian Recovery.. However, I am glad that I didn’t read any and went ahead and used them. As I have no expertise in recovering money. I feared that people were taking advantage of my invoice terms. I had three particularly overdue invoices which I had tried to collect unsuccessfully monies I was owed. One day I received a cold call from a representative of Guardian Recovery who told me that they could act as a mediation service between myself and those who owed me money. It seemed like a logical plan, and the fees they asking did not seem unrealistic for the service I required. I can assure you all who read these reviews that I received the money from Guardian Recovery after they had taken out the charges. I would like to add that the charges were not unreasonable as they recovered my money within a six month period.
Sadly as with all sites similar to this there are those that always appear to have an opinion or an axe to grind. Just look at Trip Advisor to see the number of hotels and restaurants who received bad reviews amongst the many positive reviews they have . With over 30 years in my previous occupation I was always the first to realise that there is always two sides to any story. I would recommend Guardian Recovery to anyone finding themselves in a similar situation to myself.
5

1 year ago

review by Script & Trace

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

After almost two years of chasing no money even I know they recovered some. Staff who deals with your case is always “off sick” or “left the company” and everythis goes in circles.
Would rate -5 if I could.
3

1 year ago

review by donatas mickevicius

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

They offer you everything, they charge you hundreds of pounds and they do nothing, when you call them they offer you all the garantees, is no updates in 18 months, no money and when you call they treat you like if you own them money. they recover nothing, don't use them.
3

1 year ago

review by Deleted User

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

We have discovered that this business has SSL (secure sockets layer), which means that this business handles your data, such as personal information or credit card details, with secure connection. We found that the domain for this business is older than two years which could be an indication that this is a trustworthy business with an established customer base and experience in their field.
3

by Smart.Reviews

Guardrec.co.uk Review

Debt recovery and debt collection services with a guaranteed Service Level Agreement Start recovering your outstanding invoices today

Guardrec.co.uk Customer Service Contacts

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