hanro.co.uk

3.8 / 5

hanro.co.uk

3.8 Average
The main metric, showing how trustworthy is the business. Calculated using proprietary rating algorithm based on the AI, analyzing 25 different parameters.

3.8 / 5

Trust Score

4.1

Reviews

1

Social

5

Featured

4.5

Technical

Is hanro.co.uk legit?

  • Many trusted websites are linking to this site
  • The site has mostly good reviews
  • The SSL certificate is valid
  • This website has existed for more than 3 years
  • Facebook account found but audience is small
  • Instagram account not found
  • Business not mentioned on Wikipedia
  • Pinterest account not found
  • Linkedin account not found
  • Twitter account not found
  • Youtube account not found
We check all genuine customer reviews and show the number of approved and rejected reviews. All fake or false reviews are excluded from the Reviews Score.

Reviews Analysis

32

reviews

vs

0

AI declined reviews

0%

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Based on 790 reviews

Smart.Reviews

3.8

32 reviews

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Trustpilot

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Hanro.co.uk Review

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Last update: Wed, Mar 9, 2022 1:25 AM

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Hanro.co.uk Reviews & Complaints (32)

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delivery 4 /5

quality 4.6 /5

customer service 5 /5

I was delighted to find that I could order from Hanro online. I received my order quickly and efficiently. I was able to pick it up at a local delivery point, since I was not home at the appointed time.
5

3 years ago

review by Margaret Mead

#delivery(5/5)

Compared with those I already have- midi briefs with a luxurious stretch leavers trim, size M, those I have received have a rigid rachelle lace, only, around the front and the lace creates a sensation of tightness when putting them on and pulling them down. No longer a luxurious feel at all.
1

3 years ago

review by Sue Wilson

I have ordered a lot from them over the last 5 years. Their products are superb quality, pretty, comfortable and long-lasting. Returns are easy. One of my favourite companies.
5

3 years ago

review by Deleted User

#quality(5/5)

Store is fine, and I was delighted to buy my wife four pairs of Hanro panties which she urgently needed - however I was a bit disappointed that one pair developed a small hole after being worn and washed only once - and they had not been washed with anything that could have caused the hole.
2

3 years ago

review by Julian Newman

Thanks.I recieved items,but it's a litlle hot here in Japan. So I must wait for wearing them
4

3 years ago

review by Masako Sasaki

Love my new night/day dress!
5

3 years ago

review by Deleted User

ordered 14 dec. waiting today 23 dec for delivery
2

3 years ago

review by Jacob Degenhardt

#delivery(3/5)

I realised after I ordered that this was not delivered by hanro, but by a company called intimates lingerie in the UK. Things were out of stock. They wouldn't give me a delivery date and I have been chasing for weeks to find out whether it would arrive in time for Xmas so I could by a replacement product if not and cancel the order. it is the 23rd now and still no response to this so I have no idea whether i need to buy a replacement present or not. Very poor service.
2

3 years ago

review by Judith Wilson

#delivery(3/5)

I saw this lounge wear set in Zurich airport and really wished I’d bought them. To get them now is fantastic. Super quality product and great service.
5

3 years ago

review by Jason Smith

#quality(5/5)

The two warm long sleeved vest where not the same quality that I have bought in the past. Was very disappointed.
1

3 years ago

review by Julia Saltiel

#quality(3/5)

Caring effective advice kind lady who knew her stock and I was 101% satisfied any thanks
5

3 years ago

review by Mrs O.

I always get superb service from the Hanro UK online store. The Hanro employees are knowledgeable and very helpful. Beth Langdon, Susie
5

3 years ago

review by Rumana Mehdi

I had a good deal of trouble trying to find an English speaking partner for Hanro and there it was in the UK. I love the men's briefs and their quality. I would like to see the full colour range however, I see in Germany there is a green that you do not stock. I cannot fault the speed of your delivery or indeed, the wonderfully packaged delivery. I would also like Hanro to have better images of what it offers in men's underwear, some of it is a bit dry in styling and image - but perfect in fit and supreme quality, there is a misfit, and some of it might be in translation. Very happy with the uk store and definitely will be purchasing from you again. Cailein
5

3 years ago

review by Cailein Gillespie

#delivery(5/5) #quality(5/5)

Excellent results , have bought at Hanro for over 50 years and never been disappointed in either service or quality.
5

3 years ago

review by Deleted User

#quality(5/5)

I love the quality of your cotton as well as the wool and silk underwear for winter.
5

3 years ago

review by Deleted User

#quality(5/5)

I was very impressed by my whole experience with Hanro whilst purchasing my daughter a birthday present! Maybe my husband could share that experience- a lady never has enough Hanro!!
5

3 years ago

review by Juliet Busby

I was sent two items, but one of them was the incorrect colour.
1

3 years ago

review by Mark Thompson

I have had many Hanro nightdresses over the year because I love the quality. Unfortunately I had to return my order because the cut was so poor the the sleeves/armholes were so high cut that they were majorly uncomfortable. However the quality of the fabric remains the same, luxurious.
1

3 years ago

review by Deleted User

#quality(3/5)

The article I ordered was delivered within 2 days. It was exactly what I wanted and was well packed in cardboard (not plastic!)
5

3 years ago

review by Deleted User

I would like to compliment Beth Langdon of Customer Services for her patience & her kind assistance in helping me in change the size of the three pairs of pyjama pants that I wrongly ordered. Thank you Beth.
5

3 years ago

review by Edwin Lee

#customer service(5/5)

Hanro.co.uk Review

No description for this company.

Hanro.co.uk Customer Service Contacts

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