harveysfurniture.co.uk

4.1 / 5

harveysfurniture.co.uk

4.1 Great
The main metric, showing how trustworthy is the business. Calculated using proprietary rating algorithm based on the AI, analyzing 25 different parameters.

4.1 / 5

Trust Score

2.7

Reviews

5

Social

5

Featured

5

Technical

Is harveysfurniture.co.uk legit?

  • Many trusted websites are linking to this site
  • The EV SSL certificate is valid
  • This website has existed for more than 3 years
  • Facebook account found with large audience
  • Business is mentioned on Wikipedia
  • We found several negative reviews about this site
  • Instagram account not found
  • Pinterest account not found
  • Linkedin account not found
  • Twitter account not found
  • Youtube account not found
We check all genuine customer reviews and show the number of approved and rejected reviews. All fake or false reviews are excluded from the Reviews Score.

Reviews Analysis

41

reviews

vs

0

AI declined reviews

0%

NON VALIDATED REVIEWS

You have to be an authorized business owner in order to use this feature.
Honda Prelude Forum preludepower.com
5 5

Trust score (5/5)

A forum community dedicated to Honda Prelude owners and enthusiasts Come join the discussion about performance modifications engine builds

Romuald Fons romualdfons.com
5 5

Trust score (5/5)

Te enseño a atraer CLIENTES conseguir VENTAS y generar DINERO con tu web utilizando el SEO Entra y aprende cómo lo hago

Aluminium Insider aluminiuminsider.com
5 5

Trust score (5/5)

LME Prices in USD per Metric Tonne BUSINESS INNOVATION TECHNOLOGY SUSTAINABILITY

projectcece.nl projectcece.nl
5 5

Trust score (5/5)

Op zoek naar duurzame en eerlijke kleding Project Cece maakt het makkelijk Het online aanbod duurzame mode bij elkaar verzameld op één website

IslamHouse islamhouse.com
5 5

Trust score (5/5)

Islamhouse is the biggest website for Islamic dawah in world languages It contains free items in more than 100 languages items like books audiosvideos posters Islamic apps and others

Powderhou powderhounds.com
5 5

Trust score (5/5)

Powderhounds is a ski website compiled by skiing and snowboarding enthusiasts in search of the best powder skiing holidays and the best ski resorts in the world

Comodo comodo.com
5 5

Trust score (5/5)

Comodo the leading Cybersecurity Platform offers best Antivirus Internet Security Endpoint Security and Website Security for Customers and Enterprise

Brown Eyed Baker browneyedbaker.com
5 5

Trust score (5/5)

How Sweet Eats howsweeteats.com
5 5

Trust score (5/5)

Hustler Money Blog hustlermoneyblog.com
5 5

Trust score (5/5)

Best Bank Bonuses and Promotions

Based on 78354 reviews

Smart.Reviews

4.1

41 reviews

Mamma

1

99 reviews

Trustpilot

4.4

78214 reviews

Harveysfurniture.co.uk Review

No description for this company.

Harveysfurniture.co.uk Customer Service Contacts

No contact details for this company.

Last update: Tue, Sep 7, 2021 1:54 AM

Write a review

Point: Great

Review harveysfurniture.co.uk

Photos of you review

*Supported files .jpg, .gif, .png, .webp

Harveysfurniture.co.uk Reviews & Complaints (41)

Filter reviews by tags

delivery 2.5 /5

price 3 /5

quality 3 /5

refund 1 /5

customer service 2.5 /5

Extremely dissapointing experience. I ordered my lovely new sofa over 6 months ago now, on new years eve. It was due to arrive very early March, then was placed on delay for a month which I was told via email. Then due to coronavirus, was delayed a further two months. As things slowly start to move again after coronavirus, I have to ring up harveys myself to be told they are starting to arrange deliveries (slightly annoying as I'd already waited so long), so they book me a date for in 4 weeks time. I haven't been asked for payment yet. I then get a call 6 days before delivery date to say that I have lost my delivery date as I haven't paid the outstanding balance, even though I was on the phone to customer services a matter of days before and they didn't mention I was due to pay. How is this even possible? The communication throughout this process has been almost non existant. I am then made to pay all of my balance over the phone without being given a new date yet. The customer services member said that she would ring me back that afternoon to confirm and she never did. I feel like they have taken the money from and not held up their part of the deal. Customer service advisor was called Melissa. So frustrating, I was really looking forward to getting the sofa for the 3rd time... Would not buy from here again.
1

11 months ago

review by G. A.

#delivery(1/5) #customer service(1/5)

As a follow up to my review in March. I took the advice of a previous review. I had ordered a sofa and two chairs on 22 December. We the received the letter re New Year holiday extension and corona virus in China and then alot later one from Harvey's. Having had no other communication and unable to contact customer services I rang and spoke to my bank. They sent me a dispute form to explain the problem and today 18 June I have had my deposit returned.?. I hadn't realised that I could get my money back as I paid on a Visa card not a credit card. As they look as if they are going into administration I urge anybody to contact their bank. Do not pay a balance as they seem to take your money but dont deliver. Apauling company.
1

11 months ago

review by Sue Palmer

#customer service(1/5)

Harvey's management of business during covid 19 is absolutely terrible. Contacting them is a nightmare, be prepared to wait for 90 minutes. You cannot reach their finance department directly, only through the other options. I also had my first delivery cancelled eventhough it was confirmed and had to wait another week! I advised that if you have given up, ask for a refund especially since this company maybe going into administration. Be aware that Harvey's may also refund you only 80% !
1

11 months ago

review by V. G.

#delivery(1/5) #refund(1/5)

Everything went well till I received the item damaged. When I went to return the item as was shocked that they charged 20 percent return fee . Even in a faulty item . I would not recommend either way they still take your money
1

11 months ago

review by Mohammed n bashir

No wonder this company has gone into liquidation............I went to buy a corner sofa that cost more than what it was before they went into liquidation! I payed a deposit of £320 cash for a Corner sofa that cost £1,600 which comprised of a 6 piece corner sofa, when I got home and looked at the receipt it was only a 5 piece corner. I phone up and told the woman I spoke to in the Carmarthen store where I bought it from that their was only 5 pieces on the receipt! She told me if I wanted the extra piece I’d have to pay extra. When I told them it was a six piece I’d seen on display she told me id have to pay extra for the media tray, which was on display for only £1,399 before Covid 19 closure. She told me I could only have my deposit put back on my debit card not cash like I payed. There was only an hour gone buy before I rang them but she told me I’m lucky to have my deposit back...........please be very careful when dealing with this company.
1

11 months ago

review by Ceri Hetherington

This is the worst furniture store. I should have realised it was a bad idea shopping at Harveys when in the store - the salesman was arrogant and extremely unhelpful but we found the suite we were looking for, so went ahead. The worst part was the damage caused by the delivery team. They bashed a door on entry and marked the wooden floor when assembling the furniture. Harveys had the audacity to refuse to pay for the damage because the delivery team said they did not cause any damage! How bad is that. Stay away!
1

11 months ago

review by D. H.

#delivery(1/5)

Very informed staff about the products, not pushy at all, gave us the time to make the right decision for us. We had visited other stores in the area, and was approached as soon as we walked through the door, not at this store we were left to look around first at our leisure. The Person the dealt with us was very polite and gave us the information that we ask for, did try and sell us anything they we did not require. Would recommend you make them a visit.
5

11 months ago

review by Brian Woods

I bought a faux leather corner sofa , roughly 2 years ago. In March I contacted you and sent photos of one of the seats where the faux leather is peeling. You replied and said this was due to general wear and tear. The irony is that the seat that is peeling is very rarely used and the ones that are used are not peeling. There are now patches of brown material showing through my slate grey sofa, which I feel is a disgrace on a 2 year old sofa. If you are selling a sofa it should last more than 2 years even with general wear and tear. A sofa is an expensive piece of furniture and I certainly don’t have money to replace one every 2 years. Please please do not buy the faux leather sofas from Harveys
1

11 months ago

review by Alison

THEY ARE ONE OF THE MOST UNRELIABLE AND DIFFICULT COMPANIES I HAVE EVER HAD TO DEAL WITH. DO NOT ORDER FROM THEM I very strongly recommend that you DO NOT buy a sofa from this company. I have had the worst customer service experience ever with them. Multiple issues aggravated by non-existent communication and complete lack of respect and understanding from all members of the team. Ordered a sofa in January. Very clearly asked the sales team whether delivery included removal and falsely reassured that it would (most likely in an attempt to get the sale). Later informed that removal was not included. Discussed with the store manager, who was condescending and rude. Use the phrase "it is a like ordering a pizza from mcdonalds". Extremely unprofessional and complain made both by phone and email and have yet to receive any further details since. Subsequently, planned delivery but was informed that finance plan was incomplete by the local store team. Called and reassured that they will immediately process and leave it in their "capable hands" and no need to call main customer service again. Delivery subsequently cancelled understandably for the COVID pandemic. Called by customer services on 5/5/20 to arrange delivery on 26/5. Subsequently delivery cancelled WITHOUT informing me. Had to call customer services (40 mins wait) to be informed due to staff sickness it was cancelled. Again falsely reassured that delivery confirmed for last friday. No sofa arrived, called and informed of ANOTHER error with the finance plan (on their part). Now I have to wait another 2-3 weeks for the sofa delivery. The lady I spoke to this morning was 1. unwilling to acknowledge to difficult experience I have, 2. Lack of empathy to the fact I have an elderly mother who is sitting on a hard chair and having to wait, 3. Unwilling to try to find a resolution to getting a delivery ASAP despite errors on their part on multiple occasions. 4. Strong attitude that she can only sort out the payment otherwise tough luck. 5. Lack of apology of the situation In summary: - COMPLETE LACK OF COMMUNICATION - MULTIPLE CANCELLATIONS - They do not deliver on time, and they do not inform you if they do cancel their order. This is beyond what could be blamed from COVID - Management team are unwilling to have communication with me. I have asked several times and failed to get a willingness to this - Staff are clearly inept in organising deliveries - Staff are RUDE and UNPROFESSIONAL PLEASE DO NOT ORDER FROM THEM ABSOLUTELY DREADFUL EXPERIENCE I AM EXHAUSTED FROM DEALING WITH THIS TERRIBLE COMPANY PLEASE DO NOT ORDER FROM THEM I DO NOT BELIEVE ANY POSITIVE REVIEWS CAN BE TRUSTWORTHY FROM THE EXPERIENCE I HAVE HAD WITH THIS COMPANY
1

11 months ago

review by K. T.

#delivery(1/5) #customer service(1/5)

DO NOT BUY ANYTHING FROM HARVEYS. We've had our suite just 5yrs, the cables on the recliners had already snapped twice and yesterday my husbands armchair cable snapped again now today mine has snapped, phoned customer services and was told as it was bought before June this year they can't and won't do anything about it absolutely disgraceful
1

1 year ago

review by Christine Clarke

#customer service(1/5)

My two new sofas are disgusting I complained after having them 9 days I was told it's natural ware and tare also the dont aline was told it's natural for manufacturers to leave room for movement there customer service is disgracefull some very rude and abrupt Harvey's send a firm round to inspect them what a waste of time they get a great deal of business from Harvey's so are always going to be on there side I WOULD NOT RECOMMEND BUYING YOUR NEW SOFAS FROM THEM
1

1 year ago

review by John F

#customer service(1/5)

Customer Service STINKS My mother unfortunately passed away in February, she had purchased a leather suite from Harveys from which she had taken out a five year extended warranty, which still has nearly three years to run. As her next of kin I contact customer service to be told that I needed to send a letter, the original documents and a death certificate to their offices in Accrington, which I duly did. About ten days later I had an email addressed to my mother saying that I have to have a letter of power of attorney to be able to proceed!! As you can imagine this was very upsetting, since then emails have been flying backwards and forwards and we are still no further forward. I will never buy from this lot again and I would urge everyone to think very carefully before they enter into any form of contract with them.
3

1 year ago

review by Upset Of

#customer service(3/5)

Ordered 3No single recliner chairs in January 2020 from there Lakeside shop, It’s now the 27th May and still have not received the goods. The customer service is non existent. DO NOT BUY FROM THIS COMPANY
3

1 year ago

review by Mrs Walker

#customer service(3/5)

Harvey’s customer service is a joke no responses from email every time I phone on option 8 I'm 21 in the queue I have a three week old sofa that is lopsided and want it fixed
3

1 year ago

review by Dennis Young

#customer service(3/5)

I have just received my money back from the Bradford store after 6 weeks of worry, fear of losing my money, and sleepless nights wishing I had never walked through the door of Harvey’s.I consider myself one of the lucky ones. I hope I never have to go through this again. I know other customers will know where I am coming from. I only wanted to buy a sofa at the end of the day. This never materialised, neither did help or understanding from the staff in store. I was left on my own to deal with a big problem.
3

1 year ago

review by Deleted User

Avoid Harvey's I have a leather sofa from them or hasn't been upholstered correctly it's a recliner with two seat cushions within weeks one side that I sit on most it started to sink in the middle and doesn't support me properly, when I informed Harvey's they sent an man to inspect he said I should try bashing the front of the leather seat to get it back into shape its laughable and will not work because the springing inside and infill cannot support me I weigh 13 stone, Harvey's use a contract company to come inspect and the man was hopelessly trying to con me, so Harvey's use a contract finance company to for the payments and their stores are there to display the goods were you get the sales patter, avoid Harvey's they are dodgy just like the sofa they have supplied to me.
3

1 year ago

review by Kenny K.

Never ever buy from Harveys i ordered and paid for a £3000 corner sofa on April i got 2 extra seats put in it just before delivery i was telephoned to say the suite was damaged and my order would have to be remade after terrible customer service attitude i decided to fone the store i bought it from they wer very helpful but my suite had to b remade so it will be another 12 weeks i wasnt even offered a loan of suite i had to ask so they sent me a horrible couch i had to make do with this for 3 months phone call after fone call i was getting angry with customer services so i decided just to wait then id keep getting txt messages nearly every week saying my suite was ready and when i phoned it was a mistake after 6 full months i finally got my sofa the only decent people working for Harveys wer the 2 delivery men so nice and a sales person called Mark who worked in the Paisley store . So anybody going to buy from Harveys id keep as far away from this store as you possibly can
3

1 year ago

review by Liz A.

#delivery(3/5) #customer service(3/5)

We have at last today 22/11 received our delivery today of a Versano sofa and matching footstool ordered in July. One delivery got cancelled at the last minute last week, not good. Now we have the goods however the foot stall has a Knick in the leather, on the top, right in the middle! Also one of the headrests has an indentation in it. Whether that will resolve in time who knows, depends how long something has been pressing into it. I have rung the store, they were not interested. I have rung your phone number to find I was in queue position 12! Either you are very short staffed or you have a lot of complaints. Funny how your before sales number allows you to go straight through but your after sales takes 2 hours of waiting in a queue!
3

1 year ago

review by Chichester Store

#delivery(3/5)

If I could give 0 stars I would, first delivery slot came and went no ofa, second delivery slot came and went on sofa, third delivery slot, two left hand pieces of a corner sofa, and result no sofa, fourth delivery slot damaged sofa, result still no sofa. I dread to think what the fifth delivery has in store for us.
3

1 year ago

review by Julie Miller

#delivery(3/5)

Ordered suite on 23 December 2019. Delivery end March/beginning April. After letter re Chinese new year extention I rang. Customer services said they couldnt speak to me as husbands name on order. They were quite happy for me to pay deposit!!! Now told delivery should be 24th may. Told them wouldn't have ordered if we'd have known made in China and was told they were made in UK. So whose lying because somebody is. Will never deal with them again. I think also the way their prices go up and down they stick their finger in the air to see which way the winds blowing!
3

1 year ago

review by Sue Z.

#delivery(3/5) #price(3/5) #customer service(3/5)

Harveysfurniture.co.uk Review

No description for this company.

Harveysfurniture.co.uk Customer Service Contacts

No contact details for this company.

Sign in to write your review

You’re moments away from writing your review.

Sign in

or sign in with