heatandplumb.com

Chrome radiator rusty within 8 months - asked for a refund but they dispatched a replacement to an address I no longer lived at for 8 months ago. Promised refund and never happened and then told to get lost as they sent out a replacement even though I never got it. AVOID!!!!!!!!!!!!!!!!!!!!!! rubbish quality and service - it will cost you in the long run

We purchased a premier harmony wc suite, unfortunately the wrong model was delivered but we were put in touch with Mack from Heatandplumb and all was sorted to our satisfaction. We are elderly and he dealt with the matter in a pleasant and kindly way. Jean and Mike Smith

In the ongoing saga of the return of 2 toilet seats to Heat & Plumb / Pioneer bathrooms they have now taken to blackmail - see email from them below - they wont take return of the goods until I remove negative reviews. It's negative for a reason & would not be if Heat & Plumb had acted correctly. Do not deal with this company. They seem to think they are above Consumer Law & the Distance Selling Regulations. Hi, We looked at our Trust Pilot, the negative review is still not been removed. As we are making special arrangement for your collection, we need this review to be removed before the collection is arranged. Please confirm once this review is removed so we can arrange collection. Kind Regards, Manish

I had a very expensive bathroom installed and my contractor used Heatandplumb. Within one year, the fronts started peeling off the vanity units, supplied with two bathroom sinks. The fronts of all four drawers began peeling off. I complained , and eventually received a response after chasing to be told that only the mechanism was covered and the drawer units were not under warranty. I then asked how much it would cost to replace. They advised they were out of stock and did I " want to see the catalogue?" Very poor post sales, customer service and product. Avoid!

I had a return items booked on 19th and time slot is from 7am to 6pm. When we call the heatandplum Manish he said need to wait till 6pm with 65£ as collection charges. He is not ready to reveal any information about collection people. He said even collection people wont call and confirm the time. So have to pay 65£ plus one day salary to return this item. there is no collection point to return. I am really unhappy with the way the deal with customer. I never ever recommend this company anytime.

Delivery was due for 8th May, took a days holiday to accept delivery. Never turned up. Arranged delivery for today, family member to accept delivery. Courier to ring 2 hours prior to delivery, never turned up. Delivery due tomorrow, to be left with neighbour. I’ve had to ring and chase up on both occasions. Third time lucky. Not life or death but so frustrating. Worse service I have dealt with online.

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