HobbyTown

Now there is a shocker, Hobby Town USA currently does NOT actively participate at ResellerRatings to monitor feedback and resolve your issues.

Customer service is about as bad as it gets. Do not try to return a purchase, it will not happen, not even a restocking fee is offered.

Stay away, if you need to purchase anything, use Amazon!

After talking with owner on many occasions prior to the sale, he sold me an airplane that was not like we talked about. It did not have the electronics and features we had discussed and it was a discontinued product so parts were not going to be available. I was not told it was discontinued and I know the owner new that because he had been selling the new version that had the features I wanted for over a month or two. He would not make it right and me calling corporate was useless because each store is individually owned and corporate has no power to do anything. I was told I must know what I want before i come in and they are not responsible for finding the right product for me. Also all defects must be handled by me directly with the manufacturer not the store.

I recently spent $500 dollars here. The "manager" Paul helped me. I paid for a servo which he obviously overcharged me for. He also added product I did not need or want, that I thought he was giving me free cause of how much I was spending, that he was chrging me for. I went back in to show him he overcharged me for the servo. I gave me back the difference but when I left the store I had a bunch of other stuff in my hands, I totally forgot about it and left it there. I went back in the next day to get it and he wasnt there. A tall dark skinned kid called him for me and Paul told this kid that I took it with me which I obviously didnt. I told this kid that when Paul grabbed it off the shelf for me he mentioned that it was the last one they had in stock. This kid literally started yelling at me trying to cover for his boss. So I looked over and the same single servo they had in the same exact place was hanging on the shelf, so paul obviously just put the servo I paid for back into stock after I left and lied over $40 dollars and told me I took it with me. I just can fathom an person in this guys position stealing and lying to customers. I've always heard rumors about this guy but I thought I would give him a chance and decide for myself and boy did he blow it. This guy is a piece of garbage and I will all but be boycotting his business from now on.

I visited HobbyTown on Oct 9th, in which my husband had went the day before and was helped by the owners daughter, whom he said didn't care if she got your business or not, he purchased a car for my daughter anyway. We visited the store on the 9th to buy an additional battery. My daughter and I went in after my husband so he was already at the register speaking with the owners daughter again. My daughter and I walked in and went to the first aisle of the store and was looking at a cardboard castle. We were in the store less than a minute if that and my daughter grabs me and is trying to get in front of me, in which I looked and a dog was standing there licking her face. I grabbed up my 3 year old nephew and took my daughter in which I moved her away, not knowing at the time when I went to grab my nephew the dog had jumped on her. Needless to say this dog was well over a 100 pounds. I hollered across the store and said whose dog is this in which the owners daughter looked at me like I was stupid and said my dads dog. I hollered again and said please get this dog away from us. The owner walked up and said oo I'm sorry that's my dog, he loves people and children, he's fine!!! At this point, I went on to find the battery we had went inside for because I was upset. The dog continued to follow us around in the store and kept bumping into us. I asked at least three times for the owner to get his dog in which HE DID NOT AND KEPT GRINNING OF HOW KIND AND ADORABLE HIS DOG WAS!! My daughter said mom please lets go, and she's 7, the dog scratched me when we walked in the store. She had two scratches down the side of her face and four scratches down her chest. My husband found the owner again and showed him what happened, the owner Gregory Steiner, at the point decided he would take the dog and put the dog up to let us at this point shop but I told him there was nothing at his store I needed and we proceeded to leave. I walked outside and called 911 and informed them of the incident. I was informed that an officer was on the way and that if they tried to leave with the dog that I needed to call 911 and inform them of what vehicle the dog was being taken away in. Of course not even two minutes later, the daughter and another part time worker came out of the store with the dog and loaded the dog up. I called 911 to let them know that they were leaving with the dog and the part time worker jumped out of the Ford Explorer and started after me in the parking lot, the daughter then jumped out and informed me of how ignorant and stupid I was that I would even be upset that my daughter was scratched. She informed me that if I didn't want my daughter or anyone bothered by their dog, I shouldn't have visited their store. The owner at that point came out of the store and informed them to leave immediately with the dog because he did not want his dog investigated by the police or animal control. After this, the officers came up and I informed them of what happened, the owner lied to the cops and told them that the dog jumped on my daughter because my daughter was playing with the dog. I then said please show your tapes, because no one played with your dog. We were not even aware that the dog was in the store until he was in my child's face. He said Oo I will pay for doctors bills but then once again blamed it on my seven year old child. Animal control came out and said oo well your daughter wasn't bitten and isn't bleeding but yet never once even looked at my daughter to see. I have no idea if this dog is current on its vaccinations, if the dog is registered to be in Fayetteville, NC, there are no signs on the doors or windows saying that he has a dog inside of the store or beware of dogs. He told the officers that it wasn't a service dog. I called the corporate office of HobbyTown and was told that they do indeed own five stores. They can have this dog in any of their stores and their is no punishment for you or your child being harassed or jumped on by their animals. The owners have their family working there and I asked for the cameras to be pulled so they could see where the daughter was screaming in the parking lot and the gentlemen coming out of the Explorer hollering at me and coming toward me until he seen my husband and at that point decided to walk back into the store. They do not have to show their tapes either. Please be aware of the dangers you are in when you visit the stores owned by Gregory and Sharon Steiner and their locations. Please also know that at this point, I still have no information on the details of this dog. My daughter went to school for three days after this accident with scratches down her face and her chest, in which it is the 13th and one scratch is still showing down her chest. Beware visiting these stores and if you do, please if possible hold your children and ask before going in if they have animals and yes this is a military veteran he speaks so highly of being.

On Saturday 12/14/19 I went to the HOBBY TOWN here in Virginia Beach, Virginia. I purchased an Arrma Typhon Mega 550. Mind it rained here all day, so my son wasn’t able to go outside and play with it. So on Sunday morning I take him outside in the parking lot. Everything was going smooth until the 3rd run back and forth in the parking lot, that’s when I noticed the car smoking. So I run over to the car and remove the body off the and disconnected the battery. After letting the smoke clear I examined the car and the esc and motor had burnt out. So I called the store and they said bring it back in. So Monday 12/16/19 morning at 10:00 a.m. I brung the car in like instructed, the district manager over looked the car and realized it was burnt out. She changed out the esc and not the motor, so I requested a refund and was told they don’t do refund. So I said well exchange it for something else and the district manager stated” we can’t exchange the product and you must take that up with the manufacturer. So I left and called HORIZON HOBBY Customers Service and was instructed to go back to the store and have the district manager call them, so I went right back up and told the district manager what HORIZON HOBBY said and she simply said” it’s not her job to call them, it’s up to the customers. So I said to her” why can’t I get store credit or if I need to pay more for something else, then I’m willing to do so. I wasn’t given any option but to just leave with that car... Wow but hey I filed a complaint with the BBB and hopefully they can get me some help.....

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