3.7 / 5
Trust Score
1.9
Reviews
5
Social
5
Featured
4.5
Technical
Is hockerty.com legit?
- Many trusted websites are linking to this site
- The SSL certificate is valid
- This website has existed for more than 3 years
- Facebook account found with large audience
- Instagram account found with large audience
- Business is mentioned on Wikipedia
- Linkedin account found with large audience
- Twitter account found with large audience
- We found several negative reviews about this site
- Pinterest account not found
- Youtube account not found
Reviews Analysis
42
reviews
vs
1
AI declined reviews
2%
NON VALIDATED REVIEWS
Usually stable businesses have more than 5 authority websites mentions, this one has 15 authority websites mentions and 0 mentions in other websites
Based on 11171 reviews
Smart.Reviews
3.7
42 reviews
Knoji
4.1
55 reviews
Mamma
3
225 reviews
Sitejabber
2.66
241 reviews
Trustpilot
3.8
10608 reviews
Hockerty.com Review
Design men custom suits and shirts, free shipping. Unlimited personalization options and wide range of fabrics.
Hockerty.com Customer Service Contacts
No contact details for this company.
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Last update: Mon, May 30, 2022 3:50 PM
Their Chat Bot states "It normally takes only 18 calendar days between you placing your order, we producing your garment by hand, and you receiving it at home. We are the fastest company in the world delivering custom made to measure clothes." Compare that to your Customer Service Team who told me on the 9th of May when asking if there's any chance I'll get my order by the end of the month "There is a chance, though how probable that is, I am afraid I cannot say it...", and then on the 16th of May "We think it could be possible to deliver this in around a couple of weeks. That is an estimation based on the information we have right now." How can you legally still be making promises of 30 day delivery in order to make a sale, to only then inform the customer of the actual delivery period once payment has been made?
#delivery(1/5) #customer service(1/5) #on-time(1/5)
#delivery(1/5) #price(1/5) #quality(1/5) #customer service(1/5) #on-time(1/5)
#delivery(1/5) #price(2/5) #customer service(1/5) #on-time(1/5)
#delivery(3/5) #price(3/5) #quality(5/5) #customer service(1/5) #on-time(4/5)
#delivery(1/5) #price(1/5) #quality(1/5) #customer service(1/5) #on-time(1/5)
Besides their "Guarantee" being deceiving (they will show you the fine print where the customer is at a disadvantage), the fabric is not 100% cotton (as ordered). You can literally see through the so called "cotton" shirt.
Therefore, do yourself a favor, research other competitors that will customize your clothing accordingly (there are many). Hockerty is a total scam!
#delivery(1/5) #price(1/5) #quality(1/5) #customer service(1/5) #on-time(1/5)
I ordered a ‘premium’ wool suit. The one that arrived was made of rayon; the wrong colour and ill-fitting at the waist. On checking the ‘contact us’ pathway on the Hockley website, I found there was no complaint department/ email account/telephone number. Was contacted following my poor review on trustpilot. Got a few (scripted) platitudes. I sent Hockerty the photo of the wool fabric from their website and a photo of the rayon suit, which I had received. The two images were, of course, totally different. Clearly, there's been a mix-up in China, where the suits are made. Nevertheless, I asked them to confirm, on the record, their position that these photos showed the same fabric. All contact from Hockerty ceased immediately. So, I've got a crappy suit and they've got my money. Complete scam.
#delivery(3/5) #price(1/5) #quality(1/5) #customer service(1/5) #on-time(3/5)
#delivery(1/5) #price(1/5) #quality(1/5) #customer service(1/5) #on-time(1/5)
#delivery(1/5) #price(1/5) #quality(1/5) #customer service(1/5) #on-time(1/5)
My experience with Hockerty has been an absolute nightmare. This is one of the most irrational companies I’ve ever worked with. Let me explain. I had my wedding recently and I decided to custom design my own suit on their website. The website was nifty and the options looked great. I spent a great deal of time & detail in designing a suit that cost me about $700 for my wedding. I got the suit a few days beyond the quoted delivery date but I didn’t make a deal out of that. When I tried it on, it was 3 sizes too big and didn’t look remotely as nice as it did on the website. I have pictures to post of how bad the suit looks but there is no option to upload the pics on this review site. I contacted Hockerty and they offered to remake my suit but that would not be helpful because my wedding was less than 2 weeks away at that point so I asked for a refund. They refused to give me a refund. They offered to pay for tailoring up to 25% of the value of the suit or remake the suit. That does NOT make any sense. Why would you be willing to spend your company resources to remake a suit that I hate so much but you’re not willing to just refund me instead. To make it worse, the customer service team keeps asking me for updated measurements so they can remake the suit (which I no longer need) but I explained to them that my measurements in their system are the same now as they were when I purchased the suit. The product is horrible and the customer service is even worse. They ruined my wedding. I had to get a last minute emergency tux from a different vendor: They stole almost $700 from me. STAY AWAY FROM HOCKERTY!!!
#delivery(1/5) #price(1/5) #quality(1/5) #customer service(1/5) #on-time(1/5)
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
Usually stable businesses have more than 5 authority websites mentions, this one has 15 authority websites mentions and 0 mentions in other websites
Hockerty.com Review
Design men custom suits and shirts, free shipping. Unlimited personalization options and wide range of fabrics.
Hockerty.com Customer Service Contacts
No contact details for this company.
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Story short, I lost my money and my time. I had to buy another suit since it was not there when I was waiting for it.
Hockerty is too risky and has horrible customer service. If you are planning to order my advice is, be aware that you might lose your money, because they DO NOT GIVE REFUNDS under no circumstances, even when they are responsbiles.
1 year ago
review by pch.sanch
#delivery(1/5) #price(2/5) #customer service(1/5) #on-time(1/5)