ILoveGlasses

3.2 / 5

ILoveGlasses

iloveglasses.com
18 Reviews
3.2 Average
The main metric, showing how trustworthy is the business. Calculated using proprietary rating algorithm based on the AI, analyzing 25 different parameters.

3.2 / 5

Trust Score

2.6

Reviews

1

Social

5

Featured

4.5

Technical

Is iloveglasses.com legit?

  • Many trusted websites are linking to this site
  • The SSL certificate is valid
  • This website has existed for more than 3 years
  • We found several negative reviews about this site
  • Facebook account not found
  • Instagram account not found
  • Business not mentioned on Wikipedia
  • Pinterest account not found
  • Linkedin account not found
  • Twitter account not found
  • Youtube account not found
We check all genuine customer reviews and show the number of approved and rejected reviews. All fake or false reviews are excluded from the Reviews Score.

Reviews Analysis

18

reviews

vs

0

AI declined reviews

0%

NON VALIDATED REVIEWS

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Usually stable businesses have more than 5 authority websites mentions, this one has 14 authority websites mentions and 0 mentions in other websites

Based on 151 reviews

Smart.Reviews

3.2

18 reviews

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4

62 reviews

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3.63

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Trustpilot

2.2

9 reviews

Iloveglasses.com Review

Shop a great selection of prescription glasses or sunglasses Easy Online Ordering We offer lens replacement on your eyeglasses or sunglasses too

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Last update: Wed, Mar 9, 2022 1:40 AM

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Iloveglasses.com Reviews & Complaints (18)

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delivery 3.7 /5

price

quality

customer service 3.7 /5

on-time

I purchased a pair of Fendi Sunglasses on Tuesday 23 Dec and some guy called Brian sent me an email from a different mail from the website with muy order number and I also picked an EXPRESS SHIPPING and he is not answering any more I did not receive any shipping confirmation number and they don't answer the phone... seriously this is a fraud I already called my bank to see if there is anything we can DO but I can't understand how this kind of websites do exist!!!!!!!!!!!!
2

3 years ago

review by Erika M.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I think Iloveglasses.com; todaysframes.com; and their alias names as a company are a fraud.I ordered glasses before Christmas&checked off overnight delivery. My confirmation came in from 2 different companies&they charged my credit card but billed for regular delivery.I tried calling number on their website but it was a non working number. I e-mailed them and got a response from a different e-mail address, also did not match the e-mail on web. I asked for a call to discuss- I kept getting strange e-mail responses but no call.They were stalling… finally a week later they wrote that the glasses I ordered were scratched and do I want to order another pair or get a refund. I called Am Ex to report them &will see if I get credited a refund. NIGHTMARE! I would stay away!
2

3 years ago

review by Jacqueline H.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

****Very Poor Customer Service****I ordered sunglasses on March 18 credit card was dinged the same day. Received 2 different confirmations of order received with no ship info. Called 2 different phone numbers on their site but recorder only / no return call received 6 days later. Inquired via email on 3/21 and received a canned response the following day informing shipment would happen 1-5 days. On day 8 inquired again & received a response frames were not in stock and would be avalable in a few days. I cancelled my order. It's impossible to speak to a live person to get a straight answer. I make several purchases every month from various sites & have never run into such poor service. I spoke t a live person @ Georgiashades.com and the same item will be shipped today!
2

3 years ago

review by Rick P.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

This place is a total rip-off. Any good review on here I'm sure was either written by them or paid for. CUSTOMER SERVICE WAS HORRIBLE. First they didn't have the glasses I ordered, then promised to send them express, which they didn't, so they were lost in the mail. Additionally when I tried calling, no one would pick up, they would only communicate via email. I even sent them my phone number and never got a response. BUYER BEWARE!!
1

3 years ago

review by Nick M.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I ordered frames and they sent me the wrong frames. They told me that they sent me those frames because the ones I wanted were not in stock. Brian Stevenson from this company told me to send them back and he would give us credit for not only the frames but for the shipping also. I had sense enough to require someone to sign for the frames so I know they received them. From this point on it has been emails back and forth from Brian Stevenson and myself. First he said that they had not received the frames and that their neighboring company had gotten and signed for them and they would go over the next day and get them. I didn't hear anything so I emailed him back and he email me telling me that yes they had received the frames and that he would make sure we got the credit. Still no credit so I emailed him again and he then said that there was something wrong between the bank and them and asked for my banks phone# which I gave him and that it would be taken care of within 24 to 48 hours. That is the last I've heard from this scam of a company and of course still no credit. If you chose to do business with this company just know that you will probably get ripped off!
2

3 years ago

review by Cindy C.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

This company must be fraudulent. I ordered Sunglasses on 12/08/2012 and got an email the next day from another email address stating they noticed the lenses were scratched and wanted me to order another brand. I cancelled the order and was told I would get a cr on my cc in 2 to 3 days. I also questioned the 2nd email address and was told this was the same company. I also has ordered the same pair on 12/04/2012 on onther website NYCoptics.com and the exact same thing happened on they said they noticed the frames were cracked. I am disputing now but sure wish I would have used my AMEX, since they handle disputes easier. Both charges were $109.90, so I'm waiting on $219.80. Do not order from either of these websites.
1

3 years ago

review by Sherrie N.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I've always had an excellent relationship with iloveglasses. I can't say enough about their customer service. I receive my product faster than any other store I've ever dealt with. The employees are helpful and go out of their way to help you. What a pleasant experience. I know I can rely on iloveglasses for most anything. For the above reasons and many more positive ones I havent't listed, I'll always do business with iloveglasses. The best company I've ever dealt with on-line or off.
5

3 years ago

review by Jaime B.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

After reading the reviews, I took a chance and ordered a pair of LaFont sunglasses for my wife. I received email from "Brian Stevenson". Saying they ship in 1-5 business days. Being cautious after reading the reviews, I emailed saying that if they were not shipped on the fifth day I would put the charge in dispute. Brian answered by saying that they did not to be threatened and cancelled the order. He then said that LaFont is slow in delivery and the glasses would not have shipped by the fifth day. I emailed as to why he did not say that to begin with? So far no answer. Stay away.
1

3 years ago

review by Richard S.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I ordered D&G sunglasses and am still waiting whether they will deliver or not. Money has been taken of the creditcard but now information on order status. The store cannot be reached by telephone at all. You get an automatic tape that they are experiencing high volume calls but that is all day long and even outside business hours. Live chat does not work and response on email is terrible. I don't trust the store and wonder whether they will deliver....
1

3 years ago

review by Quentin P.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I also think they are a scam and experienced many of the same things others have mentioned- stalling, delays, not reachable by phone, promises that weren't kept, now I got a picture of the shipping label showing they are coming tomorrow (though I don't believe it) and we'll see. Avoid at all costs.
2

3 years ago

review by Fay B.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Ordered sunglass frames. Checked on the status and that's when the run around began. After telling them that I would cancel the order and contact my credit card company; they e-maiek dme and said they had canceled the order and would credit my credit card. One month now and they have not credited my crdit card. I have filed a dispute with the credit card company and thinking about filing a complaint with the NC Attorney General and the US Postal Inspectors. Order from these peopel at your own risk.
2

3 years ago

review by Leroy E.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

There are many websites are there who are all time in full intention to be fooled their customers by selling the wrong goods to them. But iloveglasses.com is kind of a online shopping website which is very much genuine and authentic and at the same time they are very much concern about the delivery time and condition of the goods at the time of delivery. Every client of it is very much happy about their shipping.
5

3 years ago

review by Wendy I.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

This site is completely fraudulent. They sent me a fake pair of glasses in the wrong size. I returned them for a refund which I never received. I am still working the claim with my bank after five months of nonsense. DO NOT WASTE YOUR TIME OR MONEY
2

3 years ago

review by Rett R.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

FRAUD! I ordered glasses a month ago, they told me they had found the last pair that I wanted and apologized for the delay. They offered a discount, which I never recieved. Then they told me that as they were about to ship, they noticed my frames were damaged. They offered expedited shipping onmy next order. I waited soooo long and they didn't offer anything. I don't think they ever had my glasses!
2

3 years ago

review by Maggie H.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I ordered frame at the biginning of November and It's now December and no frames. There's no one ever on their "live chat" and no one answers the phone. I had to call my bank to stop the charge from going thru. My advice: STAY AWAY from this site.
2

3 years ago

review by Carlos J.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Over a long period of time I am searching a specified model of Jaguar glasses. I searched many local retailers for it, but left depressed. Suddenly I saw my friend is wearing exactly that one. After being enquired he told me the name iloveglasses.com, the place from where I bought my third piece of eye gear of Jaguar.
5

3 years ago

review by Mabel A.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I ordered a pair of designer sunglasses. They were not in brand new condition and did not have a certificate of authencity. Since the glasses were damaged, I tried to call and email to speak to someone. I did not receive a response from the phone calls or emails. I would definitely not recommend buying anything from this website. The glasses were scratched and were not new. The website also stated no shipping in the US. I was charged shipping.
1

4 years ago

review by Jck0255 M.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

We have discovered that this business has SSL (secure sockets layer), which means that this business handles your data, such as personal information or credit card details, with secure connection. We found that the domain for this business is older than two years which could be an indication that this is a trustworthy business with an established customer base and experience in their field.
3

by Smart.Reviews

Usually stable businesses have more than 5 authority websites mentions, this one has 14 authority websites mentions and 0 mentions in other websites

Iloveglasses.com Review

Shop a great selection of prescription glasses or sunglasses Easy Online Ordering We offer lens replacement on your eyeglasses or sunglasses too

Iloveglasses.com Customer Service Contacts

No contact details for this company.

Share the company's rating

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