ingenie

good quote on very common care previos insurer wanted to increase annuall by 1,000

Right, so I took out a policy with this company without reading into the company first like an idiot as I believed because they dealt with young drivers they would be great and the black box company they use I’ve had them fit my black boxes previously and was happy with the service.

So I took out a policy with ingenie not even 24 hours after paying for this policy I rang them with a enquiry about the black box fitting they explained I would need to fit myself which I would have no issue with, but unfortunately where they would like me too plug this in would be right above my legs which is a hazard when driving I expressed this to the company and advised it would not be safe and I have a newborn baby would not want to take the risk, the next breath from the advisor I was absolutely disgusted by, “ you can have an engineer but we do charge” I Asked how much I was told £105 what an absolute scam the box company do not request this fee so I assume this fee is going to ingenie W whether they admit it or not. I said to the advisor but is there not any way to waver this as it’s beyond my control that it is a danger in my vehicle, further more, half an hour after my last conversation with them I then called back and cancelled the policy only to be told that I’m now being charged for a policy I hadn’t even had 24 hours and was not due to start for another week, I was honestly disgusted at such a company, the advisor this time was a female who was very rude, I work In a very big customer service based role my self and know how challenging at times it can be so did not want to take that out on her but her attitude towards myself was vile she was answering me back, I told her the reviews stated it all about the company how bad the service is, I was then told “well if you’ve read the reviews you will see we have good reviews but okay” absolutely disgrace and unprofessional, so they are now processing my refund but now I will not get the whole of my deposit back as they will take a cancellation fee, in all of my time with insurances you have a 14 day cooling off period which no cancellation fee should be added. But hey ho who am I “ they are a regulated authority which doesn’t mean anything that’s all they will say on the phone. That does NOT mean your service is any good. I would advise people to me somewot aware of this scamming company as I’ve never come across anything like this in all my time finding an insurance but my mistake for thinking that maybe they’re not as bad as people are saying but no they are as bad as the reviews say.

Finally,

I received a call today from a manager who was delightful very polite and helpful, and wanted to deal with my complaint in regards to the lady I spoke with, I completely understand myself how hard and challenging customer service is but never in my life have I been spoken to the way the advisor spoke to me, really boiled my blood. I will now receive my refund minus the cancellation fee.

I don’t feel that “some” of their advisors have the relevant skills or qualifications for that matter for the role they are involved in, I highly suggest that the company take a very long hard look at re training them, the customer is your priority and giving a good service but I feel this company have proved a number of times they are not professional.

Been with them for 2 years
And was one of there best driver so my incurenc
Gone very much down to the point we're they cancel it with stupid exquse...and I am really disappointed with them after taking my 3k and for what all in there pocket...no care for there client pure greed....

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