italk Telecom

3.6 / 5

italk Telecom

3.6 Average
The main metric, showing how trustworthy is the business. Calculated using proprietary rating algorithm based on the AI, analyzing 25 different parameters.

3.6 / 5

Trust Score









Is legit?

  • Many trusted websites are linking to this site
  • The EV SSL certificate is valid
  • This website has existed for more than 3 years
  • Facebook account found with large audience
  • Linkedin account found with large audience
  • We found several negative reviews about this site
  • Instagram account found but audience is small
  • Business not mentioned on Wikipedia
  • Pinterest account not found
  • Twitter account not found
  • Youtube account not found
We check all genuine customer reviews and show the number of approved and rejected reviews. All fake or false reviews are excluded from the Reviews Score.

Reviews Analysis





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Based on 13637 reviews



7 reviews



2 reviews



13628 reviews Review

Find a broadband package that suits you 3 simple packages to choose from starting at pound1999 No hidden fees and no price rises Broadband made simple Customer Service Contacts

No contact details for this company.

Last update: Wed, Mar 9, 2022 1:30 AM

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customer service 1 /5

I have had nothing but problems with this company, from over charges twice of £150 because of repairs outside my property which I was told if openreach had to do any work and it wasn't in my property a charge wouldn't incur. I've had half the speed of internet also for 6 months still paying full charge for the service to. They harass you if a payment isn't made? I was issued a new bank card so I had to update my details on one months payment. I can't wait till my contract ends next year I will never use this provider again. Please avoid like the plague

3 years ago

review by Cheryl Heaton

I asked to have use of the phone while I waited for my mobile to be returned after repair. Somehow this service also tied me in to a new contract for Internet. Now they want £200 odd for a Service they didn't provide cos I did NOT receive any Broadband fr them I paid for the Phone. Harrassment of a 60 year old man...Shameless behaviour from these CheapSkates

3 years ago

review by S. Y.

Mother in law who is 84 with health problems including a slight dementia problem pacemaker etc was cut off by this company without any warning whatsoever because she was running up a bill which was being paid by direct debuting when we rang them no one told us this and we spent ALL day on the phone waiting up to a minimum of an hour a time on the phone please don't use this company as their customer service is appalling

3 years ago

review by Julie goode

#customer service(1/5)

If I could leave less than one star I would had over year and half never sort my issues out all the phone line staff trained in come backs of screw the front of the plug off plug directly into wall, factory reset after 30 mins, get a wire from one room to the other to connect tv “why Gould I do that if I pay for wireless internet” also let me do speed check everything fine. “It isn’t there no connection.” Oh press hold reset for 5 second “never works” then after all they they try to sell you more internet and I should upgrade for extra £10 because somehow it’s my fault guess what it doesn’t work they ‘cannot see a fault no the line” absolutely shocking if you want internet I talk cannot provide it I’m customer 11278527 phoned emailed over more than 22 times this year worst internet company everrrrrrrrrrrrrrrrrrrrrrrr

3 years ago

review by Miss d brown

My 90 year old father has used italk for his telephone for the past four years. In February this year he rang them to cancel and was told that as he didn't have a contact there was no problem and would leave on the 10th March. He has been billed twice since then even though he has not used the phone and is no longer a customer. I spoke to them and explained what had happened. I was told that the call which my father made was 'dropped' and so was disregarded. As he was given a cut off date I can't understand why they didn't sort it out straight away. The amount of letters and calls to his mobile demanding money is getting silly. I have told them that he owes nothing and to stop harassing him but to no avail. The people who phone him seem to have a horrible way of speaking and no compassion whatsoever. I would not recommend this company to anyone, they are disorganized and cause real harm with their hounding of the elderly.

4 years ago

review by Mr John

I have had Italk in my home since febuary, i have just recieved April invoice, and noticed an additional charge of £18.00, i rang italk and they have advised this charge was from february when i had italk installed, i had to change the date of appointment of the installation because of a important hospital appointment, i was told by the advisor on the phone that i would 100% not be charged for this change of appointment, i then ring to find out what the additional charge is and they advise that it was for the change of appointment, i told them that i was told by them that i wouldn't be charged, the woman on the phone wasn't prepared to listen and said i am still liable to pay this fee, i then again explained what i was told when i changed the appointment, the lady on the phone then said i have to pay it or i would then have to pay my cancelation fee..... this company is a joke! Avoid like the plague.....

4 years ago

review by Tony E.

We found that this business has an active Facebook page with 50510 followers. From our experience this can indicate that the business is trustworthy and popular among people. We have discovered that this business has SSL (secure sockets layer), which means that this business handles your data, such as personal information or credit card details, with secure connection. We found that the domain for this business is older than two years which could be an indication that this is a trustworthy business with an established customer base and experience in their field. We found that this business has an Instagram page, where they communicate with their customers using images and videos. This is usually an indication that the business has some visual aspects that it wants to showcase.

by Smart.Reviews Review

Find a broadband package that suits you 3 simple packages to choose from starting at pound1999 No hidden fees and no price rises Broadband made simple Customer Service Contacts

No contact details for this company.

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