Jack Brunsdon

The salesman, surveyor and fitters were all highly professional and knowledgable as were the ladies in the showroom. Sometimes it is worth paying for quality workmanship and helpful people. This was such an occasion. Highly recommend.

Windows were installed in October 2017, expensive at 15k but they looked amazing. However In March 2018 I noticed that the architrave was coming away from the windows (6 windows in total), splits were appearing at both top and bottom and 2 top sashes are moving. It took 1 month for someone to view the issues, and since then no contact has been made. I have called the company on 4 occasions and whilst call backs have been promised, none have been received. Since initially reporting the issues the window sills are now coming away. Shocking after sales service.....

We had been promised a 'like-for-like' replacement for our original, and much loved 90 year old window frames and had clearly explained how essential it was not to reduce the light into our north facing home.
Despite on delivery, raising our immediate concerns to the company, we were told we had signed off the windows, (from tiny illustrations which merely stated which windows were to have openings). Do ask for ALL dimensions!!
We withheld the final 10% until threatened that we would need to pay at least half the remaining, not inconsiderable amount to get full FENSA registration documentation!
We have lost an overall 18% in glazing and consequential light into our home. Six months after the windows were fitted, and despite several prompts we have not received a FENSA certificate.

From walking into the showroom “ just to make an enquiry” to the fitting yesterday of my two new doors, staff couldn’t have been more helpful - or knowledgeable ! I am absolutely thrilled with the doors which are the Rolls Royce’s of the door world. Not the cheapest, but you get what you pay for in life. Once the order was given, Brunsdens were in close touch every step of the way; the Surveyor arrived on time and was meticulous; the doors were ready for fitting well before the promised date, and the fitters were wonderful. Apart from being a lovely couple with great personalities, they worked quickly, professionally and cleanly. I would recommend this company without any hesitation whatsoever.

Having just paid for 21 units to be installed all new windows for our house, a new side door and a large set of bifolds (anyone familiar with Jack Brunsdon’s prices will know this is an expensive job), I received a call to say they had “installation issues” & they needed to put it back FIVE weeks ... Installation was due to start next Wednesday and now I doubt they’ll manage to do it for Christmas!

We have planned an extension to our house around the promised 14 week lead time and now they want to make it 19 weeks! I did call back and say I wasn’t happy having spoken to our builders and they have suddenly “found” 2 days to possibly manage to install our new ones and a date in “just” four weeks to “finish off”. Total shame as my husband and I were totally in love with the company until this afternoon, everyone we’ve dealt with had been great so far, but won’t be recommending them to anyone in our network now. I had seen a review for our local showroom on Google with a similar complaint (as soon as they got payment timescales slipped) and I thought it was unfortunate/a one off/a small order, but seems par for the course now. Shoddy way to run a business.

I am very pleased indeed with the quality of the 35 windows and five doors from Brunsdon and also by the workmanship of the fitters. I have no cricisims whatsoever of the fitting. The fitters were helpful, tidy and thorough in all they did and a pleasure indeed to have such competent workers here.

I would have given a full complement of 5 stars without hesitation but for a less than thorough run through the details of the specification at the survey stage. On a large order, one outward opening door was by mistake replaced by an inward opening door in the specification which was not spotted by the client and could not be fitted.

My four french windows were installed this week, and everything went extremely well. The installers did a great job, leaving the surrounding decorations in excellent condition. It was great to have such a pleasant and interesting couple working in my house, and it was clear they took pride in their job. The windows have transformed my two rooms, making them feel lighter and
quieter. I am delighted with the result. Thanks to Jack Brunsdon for another excellent job!

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