4.4 / 5
Trust Score
4.5
Reviews
3.5
Social
5
Featured
4.5
Technical
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Reviews Analysis
30
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0
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0%
NON VALIDATED REVIEWS
Usually stable businesses have more than 5 authority websites mentions, this one has 15 authority websites mentions and 0 mentions in other websites
Based on 278 reviews
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4.4
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5
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13 reviews
Jackson-grundy.com Review
Estate Agents in Northampton Jackson Grundy - Estate Agents Lettings and Financial Services in Northants Established in 1994 we are an independent estate agency company based in Northamptonshire with 11 residential sales branches and 2 residential lettings branches
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Last update: Wed, Mar 9, 2022 3:41 AM
The team at Jackson Grundy performed brilliantly in handling my first property purchase in Daventry. Ever-courteous and prompt in their communication, I always felt they knew their industry and could handle my case professionally.
They organised a viewing quickly and made a good impression from the word go. Once I put an offer on the property they made no delays in getting started
Communication was excellent; they provided regular updates and were always on hand to take my calls to offer advice.
Whenever they were unable to take my call (which wasn't often) they were quick to respond and extremely helpful in talking to the vendor to ensure everyone was up to date and happy as the legalities were underway.
Ricky spent a lot of his time handling my case, and at no point did I feel he was putting anything short of 100% effort into his job.
My particular purchase was marred by my Solicitors at almost every step, however Ricky and Jackson Grundy as a whole were superb in making the situation more palatable for me as a first time buyer.
The whole purchase process was new, daunting and very stressful but they never once let me down. My drop-in conversations were always a highlight to the ordeal and made a very unpleasant situation much more bearable given how welcome they made me.
Good people, fantastic service and a professional team. Thank you.
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
Bought a second property through Jackson Grundy, super customer service and very efficient. Would definitely use again.
Highly recommended.
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
However things appear to have changed with your structure within the offices and this is very apparent in youyr sales chasing and updates after a sale is agreed.
I am told that you no longer have designated sales chasers and that the negs are now responsible for their own sales. They are obviously keen to chase new offers and I feel that the company are not seeing sales through to completion efficiently and updates are not forthcoming without me chasing. Even then it takes days to get a response as no sales chasing is happening.
Also if a good sales chaser was in place I would have no quickly that my first abortive sale was not proceedable and that my current 'quick' sale was not as it was put to me. O'Riordan Bond have clearly misled their client and myself saying that they had a cash purchaser who was quick and ready to go so I accepted a reduced level of offer. 2 months plus later I still have no idea of a proposed exchange date.
A good sales chaser would be informing me and I wouldn't need to chase myself.
When I buy as a cash purchaser I exchange in a week as indeed I have done this week through the Kingsley Office. This is the benefit a cash purchaser brings to the table.
Please for your own good and reputation revert back to designated sales chasers who understand how chains work, can identify and remedy delays and most importantly report back without having to be chased themselves.
Bet you are pleased you asked now but best for all involved I think
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
However, this time was quite different.
The manager of the branch took a long time to get the detail and photos of the property and it was well displayed on the internet. The property sold on the first viewing.
I've had one phone call since by the branch manager to say they were leaving, and one to ask if I minded if the property was surveyed. Otherwise nothing. I went to the office to hand the keys in and for a surprise it was closed for refurbishment. No communication about that and little about the other.
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
Usually stable businesses have more than 5 authority websites mentions, this one has 15 authority websites mentions and 0 mentions in other websites
Jackson-grundy.com Review
Estate Agents in Northampton Jackson Grundy - Estate Agents Lettings and Financial Services in Northants Established in 1994 we are an independent estate agency company based in Northamptonshire with 11 residential sales branches and 2 residential lettings branches
Jackson-grundy.com Customer Service Contacts
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3 years ago
review by K. N.
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)