Jali

Quality product Jenny on the phone very helpful the order did take well over a month to come I put this down to the Christmas period however it was dealt with in the end because products are good.

Ozzie

Jali made me two Islamic style geometry MDF fretwork panels to go in the windows of our new house. They were cut to size perfectly and look great installed. The reason it is not 5 stars is that there was a problem with the first piece ordered - it was poorly cut and seemed to pass by their quality control. This was quickly resolved however and they sent another which was perfectly. It's a pity they wouldn't give a discount right at the beginning for two (identical) pieces but it kind of worked out because the first one served as a 'test'. In the end, both pieces look amazing and I will use this company again.

Great product well made and the quality was very good
Ordered two radiator cover for two bedrooms that we were decorating was so pleased with them we ordered another for our bedroom
Covers look great slightly more expensive than the standard radiator cover you get in DIY stores but we had a odd size radiator which we couldn't find in any other shop and as they say you get what you pay for

My items arrived 14 days after placing the order but the packaging was in quite a state and on opening there was some damage to the large doors forming part of the order. Easy to blame the courier and certainly they don't tend to show the care I would expect but the large heavy items in my order were insufficiently protected so 50/50 courier/Jali's fault.
Damage aside what was even more disappointing was the poor finish to nearly every item in my order....poor machining/cutting, poor application of veneer, un-square corners.
All the above was communicated to Jali and a full replacement order agreed.....good but a major inconvenience as I had trade's people arranged that had to be postponed.
A week later the replacement order arrived, damage again to the somewhat inadequate packaging but the contents survived this time.
However whilst the finish to everything had improved it was still far from perfect so I again contacted Jali to discuss. I suggested that as with some time and effort I could 'make good' a partial refund would be acceptable (and to compensate for the inconvenience of two deliveries, a return and the delays).
They refused! So after the extended time that had already passed I had the choice of return again and face further delays or accept the 'sub-standard' items :(
I have a series of photos of both orders showing the inadequate packaging and the poor quality/finish to the items I received but posting links (to the photo albums) is not permitted here.

Having read these reviews before I placed an order, I too had reservations about the delivery times, but their website said that the backlog had been cleared and they were able to meet the two week lead times again. I called to check this before placing an order and I was told that three weeks was a more likely lead time = fine.
However, 8 weeks later and nothing. No explanation, No approximate delivery date offered. Staff couldn't be more vague if they tried. It could be delivered tomorrow it could be another 8 weeks - who knows. The product I've ordered is so basic, I should've just had the wood cut at my local B&Q.

I'll edit this review if my order ever arrives ... but I won't be purchasing from Jali ever again.

Having ordered two painted book cases in April, I though after 4 weeks I would check up on their progress. a call to Jali reveals they won't be ready until July at the earliest.
Their website still claims 5 weeks or "a little longer" if you want the product painted. I suggested they should amend their web site as clearly they are misleading consumers with this, as it is vastly inaccurate...trumpeting their improved delivery times...expect over 12 weeks!!!
This is not acceptable. Inform the customers of the 3 months plus wait and let them decide whether to order.

we ordered a pelmet for our bedroom on 11th may and found it really
easy to do the size and colour we wanted and it arrived on the 20th may,
on the next day my husband started to put it together and before i new it ,it was on the wall looking fantastic.it must have been very easy to put together because he never called me once.we are very pleased and would order again
thank you

Have never previously dealt with Jali. However, I placed an order on line for a decorative painted screen.
I subsequently received a call to advise me that due to my colour choice I may have to wait a number of weeks. I didn't wish to wait so they suggested they send me colour samples to see if another colour would be acceptable - these duly arrived via post.
Reviewed the samples and made a further choice.........screen arrived shortly after (approx 10 days) well packaged.
Very pleased with screen, colour and service

First used Jali many years ago and will hopefully continue to do so! Their products are innovative and unique and add individuality to any home. Great customer service and delivery and very reasonable prices. Highly recommended!

I have been a customer of Jali over a great number of years and have happily returned to buy various bits that they’ve managed to be spot on with and somewhat inspired to offer in the first place like pelmets and things to finish of the top of built in furniture - I mean who would have thought of even selling things like that!! Most recently I have bought a small pelmet to fit across a small window and their design tool was invaluable in getting the proportions just right and also radiator cabinets for a bay window, again I doubt I could have done it without their design tool. The options for the finish are good and I really recommend their products and ideas.

I have used Jali on several occasions in the past and currently planning a long, low bookcase for a family room.
The website is easy to negotiate and the design section is fantastic. It allows me to create bespoke units that fit well and look good.
I have trust in Jali-communication is extremely good.
For me, no other company comes up to the standard set by Jali and recommend them wholeheartedly.

They still had the same fretwork I first saw over 20 years ago, still a good price, and arrived fast.

Struggled for months to find bespoke doors to fit non standard openings when I stumbled across Jali's website. I was apprehensive at first but the ordering process was straightforward and easy. The doors arrived to timescales given and securely wrapped to prevent damage. I am absolutely thrilled with the doors and they look fantastic. I would highly recommend this company

Ordered new fret work for original Jali radiator cover we had had for 10 years or so. We did not receive the ones we ordered but we didn’t return them as we had waited a while and they were quite nice.
And now they are painted up they blend into our lounge very nicely.
Well made and easy to fit. A bit expensive though.

We searched online and found that this business has an active Facebook page with 843 followers. From our experience this can indicate that the business is either not actively engaged with online communication or is new and growing. We have discovered that this business has SSL (secure sockets layer), which means that this business handles your data, such as personal information or credit card details, with secure connection. We found that the domain for this business is older than two years which could be an indication that this is a trustworthy business with an established customer base and experience in their field.