jenjenhouse.com

I ordered my wedding dress, then almost 2 months later I received it. when I got it, it was more beautiful than I expected... totally a great buy! Everyone I contacted was extremely polite and very helpful.

I bought my dress in April 4 2013 and I received It on time . I wore it with my niece wedding and every body said nice dress ,one of them said all of the sponsor u had the nicest dress, so proud to hear . I love it the fitting is perfect even it's not costume made. Thanks JenJen ,I will highly recommended to all my family and friends.

I odered this dress for my God daughter, she is 16 years old, and she absolutely loves it. She will be happy on her graduation. Thanks Jen Jen House!

I received my dress today, which I purchased to be my wedding dress. It is beautiful, and fits me perfectly. The color is gorgeous (it is a deep purple, called grape), and I absolutely love it. I will definitely purchase from JenJenHouse again in the future.

I ordered two evening dresses for holiday parties. They just arrived and are absolutely beautiful. The fabric and workmanship are exquisite. I am extremely pleased with Jen Jen's product and the timely arrival of my order.

I bought a dress a month ago. After some trouble with the first order a month earlier, I contacted the customer service, which helped me more than I ever expected. When the new order was okay, the dress was here about 2 weeks later. I am totally impressed.

Die Kleider sind seh gut verarbeitet und gleichen den Bildern zu 100 %. Habe nur gute Erfahrungen gemacht. Habe bereits über 3 Kleiderbestellt und alle waren wie beschrieben.

I want to follow up on my review from 04/03/14.

Because of my issue escalating finally to a Manager, I have to commend Adam Chen for his excellent work.

Not only did he take ownership of my case and made sure I got my full refund, but he has gone out of his way to help my niece (who is the bride in this situation) with her problem.

She too experienced a negative issue with her wedding issues, she received it with manufacturer issues.

But Adam Chen, has gone out of his way to help me address her problem as well. Thankfully, she will be receiving a refund as well in a few days.

I hope that my situation, opened up educational opportunities for their customer service employees. Possiblly, next time there is a similar issue, they will take caution and look into the matter a little deeper to prevent losing a customer.

Thank you.

04/03/2014

I bought shoes for $ 21.98 (received them broken) and I had to pay $20.65 to return a pair of shoes that were $21.98. That totals to $42.63 and a huge headache.

The company will not refund your shipping costs in monetary form. They will give you a "coupon" so you can by another item and still pay for shipping.

I argued to the point of no return. I have corresponded with them all week long and they bounced me from person to person and they all gave a lame excuse that results into "to bad so sad".

All I asked for (besides my shoe refund) was the amount that I spent in shipping it back to them in US dollars. Why? Because it took US Dollars to ship it to begin with!!!

I did not ship it using a coupon, so why give me a coupon??? They can easily send me my refund via paypal.

So then I had no other choice but to accept the coupon, guess what? The coupon doesn't include free shipping as a courtesy. How do I know? I tried to find something worth buying (I am not a bride) and I chose a purse. $17.00 purse. They want $15.99 shipping fee for a $17.00 purse. SERIOUSLY!!!

This is beyond stupidy!!! I feel it is ILLEGAL to false advertise the items and not explain in the refund policy that they DON"T return US Dollars, they offer a coupon instead to force an unhappy customer by another useless item, and then rip them off one last time by sticking them with another ridiculously high shipping fee.

I HIGHLY suggest not to use this company for your wedding needs. Go somewhere else. Sometimes I rather pay a little more for an item for a trust worthy company. Not this garbage.

All Wedding magazines will know about this soon. Because my niece ordered a pair of shoes for her wedding, spent $76.00 and the shoe came without the bows. They are giving her a hard time as well.

Really Pathetic.

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Gave them my measurements (size 2) and the dress arrived as a size 8. Waste of money ;(