4.4 / 5
Trust Score
3.5
Reviews
5
Social
5
Featured
5
Technical
Is jeulia.com legit?
- Many trusted websites are linking to this site
- The site has mostly good reviews
- The EV SSL certificate is valid
- This website has existed for more than 3 years
- Facebook account found with large audience
- Instagram account found with large audience
- Pinterest account found with large audience
- Business not mentioned on Wikipedia
- Linkedin account not found
- Twitter account not found
- Youtube account not found
Reviews Analysis
31
reviews
vs
0
AI declined reviews
0%
NON VALIDATED REVIEWS
Usually stable businesses have more than 5 authority websites mentions, this one has 32 authority websites mentions and 3 mentions in other websites
Based on 8488 reviews
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4.4
31 reviews
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4.2
52 reviews
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4.06
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3.4
1837 reviews
Jeulia.com Review
Designed with love, handcrafted by master artisan. Shop Jeulia for engagement rings, wedding sets, designer rings, necklaces, earrings, bracelets & gifts at great price.
Jeulia.com Customer Service Contacts
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Last update: Mon, Sep 6, 2021 5:00 PM
#delivery(5/5) #price(5/5) #quality(5/5) #refund(5/5) #customer service(5/5)
#delivery(1/5) #price(1/5) #quality(1/5) #refund(1/5) #customer service(1/5)
The 30 Day Refund has Small Print. Within 2 Hours of Paying for your Order you Automatically LOSE 30%?
No matter what the reason. It’s an absolute disgrace.
Money grabbing with Customer Service who just Repeat you cancelled your Order we can only give a refund of 70%
I cancelled after 2 Days and received Email after Email Stating my Order was Almost Ready?
To the point it was ready and in their opinion I would be best just taking the order so I wouldn’t lose the 30%?
The order was standard Nothing that was Not easily hard to sell on.
No Engraving No Special metal or jewels. Standard Sizes that could Easily be handed onto another customer as it’s Genuinely Still Hand Made!
In the end I had no choice except take the Refund less 30%.
They do not care what has happened.
The truth is I did not just cancel on a whim
I was the victim of Domestic Violence and in turn the relationship Ended.
I was Heartbroken and Embarrassed about the whole situation having to actually tell Anyone such private information only to be told You cancelled so your losing 30% or we can give you full Credit Note?
These were Wedding Rings. I didn’t want reminded with another piece of Jewellery that they were Positive I could find something I would like? How could I look at this and not be reminded of what I’d been put through? It’s impossible.
The Insensitivity around my whole situation was shocking.
I pleaded I’m sure this was not a Normal reason for Cancelling but repeatedly told I cancelled after 2 hours I lose 30%.
However Customer Service and I don’t want to name the employee for following what they are told to tell us customers.
I felt I wasn’t a person I was just a 30% Bonus for Jeulia.
I had no choice but to cancel. I was beaten down not just by my now Ex Partner But by Jeulia as well.
I’m sure some people have been happy with orders but when it comes to Cancellation and Refund you lose after 2 hours.
Never again. The most shocking company on the Internet!!
So thank you for making me have no choice but to reveal my Distressing Situation.
As I said Never Again and I hope you Enjoy the 30%.
#delivery(1/5) #price(1/5) #quality(1/5) #refund(1/5) #customer service(1/5)
#delivery(5/5) #price(5/5) #quality(5/5) #refund(5/5) #customer service(5/5)
#delivery(5/5) #price(5/5) #quality(5/5) #refund(5/5) #customer service(5/5)
#delivery(5/5) #price(5/5) #quality(5/5) #refund(5/5) #customer service(5/5)
They have many collections in a variety of rings bracelets necklaces and more to choose from. If you want to save money on good jewelry then this website is definitely the one to go.
#delivery(5/5) #price(5/5) #quality(5/5) #refund(5/5) #customer service(5/5)
#delivery(5/5) #price(5/5) #quality(5/5) #refund(5/5) #customer service(5/5)
I do understand that they are in China and things do not always go as planned. However, more communication needs to be relayed so your customer understands what “priority” means and how this effects their delivery and purchase. In these times that amount of money is not easily given, especially when people are searching for quality and cost effectiveness for special items.
I have no complaint about Jeulia’s ability to communicate quickly, because they have for me. BUT their level of communication is extremely suspect in my honest opinion. I cannot state to the quality of their products due to not receiving it and having absolutely no idea when or if I will receive it.
You have lost a potential customer Jeulia due to this fact alone. I don’t play around with my money nor do I like being kept in the dark about such an expensive purchase. What I want at this point is my product or a full refund on my ORIGINAL payment method. No excuses of restocking fees, customization, any other expenses incurred, or that you have so many orders it’s been hard for you. DO NOT try to give me the ‘store credit’ option either because that will only make me further angry and will report the company to BBB and other consumer reporting agencies. A dispute with PayPal is another option I will use. I have notified you via email with these same concerns and plans of action. You dropped the ball on this one. Train your people better and be more open in your communication.
UPDATE: they have contacted me and let me know my order will supposedly be shipped in 2-3 days. Will update if/when tracking is provided and ring is received.
UPDATE II: ok I received the ring and it is beautiful!!!!! I really love it. The only reason not five stars is the lack of clear communication. But bravo it’s is fabulous!!!
#delivery(4/5) #price(4/5) #quality(4/5) #refund(4/5) #customer service(4/5)
#delivery(5/5) #price(5/5) #quality(5/5) #refund(5/5) #customer service(5/5)
#delivery(1/5) #price(1/5) #quality(1/5) #refund(1/5) #customer service(1/5)
My ring arrived broken. After they assure a quality check of the product prior to shipping. They ignored all of my emails so when I lodged a return with PayPal they requested I pay for the international return shipping. All of this was 2 months after I received the ring and I had paid for express international shipping. All out out of a couple of hundred and I own a broken ring.
In response to the reply below- the stone was completely out of the ring. Not even attached. Photos were sent via email and paypal. I was requested by Jeulia to pay for the international return delivery. So I lose money for their fault.
#delivery(1/5) #price(1/5) #quality(1/5) #refund(1/5) #customer service(1/5)
#delivery(2/5) #price(2/5) #quality(2/5) #refund(2/5) #customer service(2/5)
#delivery(5/5) #price(5/5) #quality(5/5) #refund(5/5) #customer service(5/5)
#delivery(1/5) #price(1/5) #quality(1/5) #refund(1/5) #customer service(1/5)
#delivery(5/5) #price(5/5) #quality(5/5) #refund(5/5) #customer service(5/5)
#delivery(5/5) #price(5/5) #quality(5/5) #refund(5/5) #customer service(5/5)
#delivery(5/5) #price(5/5) #quality(5/5) #refund(5/5) #customer service(5/5)
#delivery(1/5) #price(1/5) #quality(1/5) #refund(1/5) #customer service(1/5)
Usually stable businesses have more than 5 authority websites mentions, this one has 32 authority websites mentions and 3 mentions in other websites
Jeulia.com Review
Designed with love, handcrafted by master artisan. Shop Jeulia for engagement rings, wedding sets, designer rings, necklaces, earrings, bracelets & gifts at great price.
Jeulia.com Customer Service Contacts
No contact details for this company.
Share the company's rating
Share Preview
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3 years ago
review by Ayin R.
#delivery(5/5) #price(5/5) #quality(5/5) #refund(5/5) #customer service(5/5)