johncraddockltd.co.uk

3.9 / 5

johncraddockltd.co.uk

3.9 Average
The main metric, showing how trustworthy is the business. Calculated using proprietary rating algorithm based on the AI, analyzing 25 different parameters.

3.9 / 5

Trust Score

3.1

Reviews

4

Social

5

Featured

4.5

Technical

Is johncraddockltd.co.uk legit?

  • Many trusted websites are linking to this site
  • The SSL certificate is valid
  • This website has existed for more than 3 years
  • Facebook account found with large audience
  • Instagram account found with large audience
  • Linkedin account found with large audience
  • We found several negative reviews about this site
  • Business not mentioned on Wikipedia
  • Pinterest account not found
  • Twitter account not found
  • Youtube account not found
We check all genuine customer reviews and show the number of approved and rejected reviews. All fake or false reviews are excluded from the Reviews Score.

Reviews Analysis

12

reviews

vs

0

AI declined reviews

0%

NON VALIDATED REVIEWS

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Based on 651 reviews

Smart.Reviews

3.9

12 reviews

Mamma

1

2 reviews

Trustpilot

4.3

637 reviews

Johncraddockltd.co.uk Review

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Johncraddockltd.co.uk Customer Service Contacts

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Last update: Wed, Mar 9, 2022 9:12 AM

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Johncraddockltd.co.uk Reviews & Complaints (12)

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delivery 1 /5

price 2 /5

refund 2 /5

customer service 1 /5

I do not often review a company but when my experience is as bad as it was with John Craddocks I felt obligated. After ordering online I received an email a few days later informing me that they do not actually have the item in stock and have ordered it from their supplier. Almost one month later I get another email informing me that the item has increased in price and is now almost £14 more (a price increase of over 200%). Despite having purchased the product at the lower price (and the payment taken from my account) I was now expected to pay this. I then find out after talking to the manager that it isn't even the product i ordered that they were going to charge me the extra for! I have now had to wait a month for nothing. Never again will I order from this company.
1

1 year ago

review by Steve

#price(1/5)

Parts ordered on 11th May , money taken from my card next day.........then nothing !!! Not answering telephone , ignoring emails and "contact us" on website is pointless. This used to be a good company to deal with , but I'm afraid they've lost all my respect now. Blaming Covid 19 for all their problems , but other companies seem to able to manage ok. Terrible customer service.
1

1 year ago

review by R. Z.

#customer service(1/5)

Using covid as an excuse for slow despatch when all other orders from all other companies were still up and running. Took 2 emails and a paypal dispute to finally get it despatched. Once despatched item was perfect condition well packaged.
2

1 year ago

review by M. T.

Exceptionally Poor Service I have ordered many times from John Craddock and understand that we are in unprecedented times John Craddock currently owes me about £50 in unfulfilled orders I have been phoning and emailing for about 6 weeks but have received no reply. The next thing will be to contact visa for a charge back. I know times are difficult but even if Craddock staff are furloughed surely they can pick up emails at home? Sorry John Craddock but the customer service leaves a lot to be desired I have other Landrover friends and they are all avoiding buying from John Craddock due to similar circumstances I don’t usually do reviews unless things are exceptional This is exceptionally poor Day after leaving review received 7 emails of complete gobbledegook Just want plain english eg Sorry we have issued a refund Still no response I have been on hold for 55 minutes I have emailed several times Edit Delete Share
1

1 year ago

review by Robert Payne

#refund(1/5) #customer service(1/5)

Placed an order and money was deducted within a day - over £1600 of an order nearly 3 weeks ago. Didn't hear anything and couldn’t see my order on the website, so emailed them and got a response 2 weeks later blaming COVID. No phone calls been taking. Then I get an email indicating the order has been dispatched delivered. It has not been and I’ve provided emails of the same from the delivery company. Not one response from them in the 6 days Since I emailed and continue to do or a call to indicate they will or try to look into it to resolve It. Their service department is an embarrassment and I’m still not sure how to get it resolved. All the time they still have taken for the order. Do not order anything from this company.
1

1 year ago

review by S. W.

#delivery(1/5)

I am stressed out to the max! I have spent over 1 thousand pounds to acquire parts shown in stock on Craddock's website. That was over 1 month ago. Since then, I have received an email once a week, at first telling me a few parts were not in stock and they were waiting for their suppliers to deliver them. Their communication and accessibility is extremely poor, regardless of any protestations to the contrary on their part. I have repeatedly asked for the list of parts that were missing in order to ascertain whether to ship the parts that they did have. I have never received a response to that query. Finally, I have told them to ship the parts that they did have but please send me a list of what they were shipping and the cost of carriage. I wanted to ensure that the parts being shipped were relevant and not just a couple of small items. Still no response to date. Am I being unreasonable? irrational? I do not think so. The company was very quick to take my money, but have stalled on delivering the products for which I have already paid. It almost appears that Craddock is going out of business and delaying the inevitable. It is such a shame that a venerable institution like Craddock is currently treating its customers with such arrogance, deceit, and fraud. If I am wrong in my assessment and there is a positive response soon from the company I promise to return to this site and give an update. I want my parts shipped this week. It has been over a month. BEWARE.
1

1 year ago

review by U. X.

Terrible company. Take your money for parts and shipping. Dont reply to emails and phone calls when chased for the order. I recommend Craddock, YRM or SP-4x4. Still sending parts on time despite the COVID situation. Will be taking legal action against this company
1

1 year ago

review by D. G.

Absolute terrible service. Took the money, never communicated. Constantly chased them for an update. They ignored, finally had no option but to raise a dispute via a credit act to get money back after months of waiting. The reviewing options on this website do not let you vote how bad they are. If I picked any options it looked as though they did actually communicate or provide some sort of customer care. This was never the case. Will never use again, ever!!!
1

1 year ago

review by L. N.

I don`t get my order.I asked about it via e-mail--nothing happens.Now I believe that my money is gone and I have to order items from elsewhere. I think I try to get money back but I think it will be very difficoult--even impossible. Ofcourse this makes me unhappy.
1

1 year ago

review by W. O.

I have ordered parts for my RRC marked as "in stock". I waited 20 days. And the answer was that they are waiting these parts from supplier. After 2 months they are not answering any more to my e-mails. I didn't received my parts or a refund. Awful experience!!!
1

2 years ago

review by Deleted User

#refund(3/5)

I have used this firm for over 25 years, unfortunately they seem to have changed recently and now are just box shifters with no knowledge of the product, even the prices are much less competitive.
2

2 years ago

review by W. J.

#price(3/5)

We found that this business has an active Facebook page with 31538 followers. From our experience this can indicate that the business is trustworthy and popular among people. We have discovered that this business has SSL (secure sockets layer), which means that this business handles your data, such as personal information or credit card details, with secure connection. We found that the domain for this business is older than two years which could be an indication that this is a trustworthy business with an established customer base and experience in their field. We found that this business has an Instagram page, where they communicate with their customers using images and videos. This is usually an indication that the business has some visual aspects that it wants to showcase.
5

by Smart.Reviews

Johncraddockltd.co.uk Review

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