Joyce Kitchens

A complete inability to manage a simple project. Joyce proposed a 3 week schedule for a simple project. Finally after coordinating their subcontractors and much rework due to poorly sequenced activities it was finished 3 months behind schedule.
Poor communication and even poorer project management.
Avoid at all cost unless you want to teach a project manager on how to do their job.

From my initial contact phone call with Simon ,I couldn't be happier with my Joyce kitchen renovation.Simon took the time to listen , understood exactly what we were after and advised us on ways to maximize our storage space.The pantry is so neat and tidy now,I can see and find everything !!!! The bench top is an entertainers paradise, the hub!!!The quietest most efficient exhaust fan..I could go on and on...the most efficient team ever.Thank you Joyce..10/10

We have built several houses in Australia and this is our first kitchen renovation. Being the house we live in currently we are very particular and cautious when we decided to refresh our 10 years old kitchen with
Joyce Kitchen. We chose them after interviewing several other WA providers. The final choice is based on reading some market reviews on the web and business references.
They have so many beautiful display shop rooms conveniently located in WA and holds a wide range of products for us to select. The Joyce Kitchens Team with their friendly attitude had made our life easy and their professional designers and installers were mindful of our needs, especially when we were operating on a pretty tight budget.

Their main asset in Joyce Kitchens is their Sale manager who is also the chief designer. We owe her heap especially when we face some unfortunate hiccups along the way. She was able to very skillfully micromanage the process and substantially reduce our stress. She stood by us all the way. There were some difficult periods and she was always there for us.
This we believed is the nature of the renovation building business when you relied on so many subcontractors to cooperate and work smoothly in a process that may take weeks to compete.

Joyce Kitchen may not be the cheapest kitchen renovators in town but they are definitely the best in our view.
We are so happy with the final results after some difficult start. It added ten of thousands of dollars to our home.

They are good listeners and able to offer constructive bits of advice especially when you require good practical designers to guide you at the start.

We will definitely recommend Joyce Kitchens to our friends and associates,

Good luck and keep up the good work

Looked great at first except some cupboards faded after about 5 years they went from white to yellow. We rang and a person did inspect them admitting that they did receive faulty cupboards that did fade. I enquired about when they get replaced, I wanted to change them all and happy to pay price difference on the cupboards that didn’t fade but I never heard anything back so I rang them again and was given a quote to pay for all cupboards but no discount on faded ones??

In July of this year, I had my kitchen gutted and a new one installed. It was a very big undertaking and I had concerns about the finished product. However, I needn't have worried. I thought that the whole process was most impressive. The installers, plumbers, electricians and the delightful young man who completed the splashback were professional, courteous, arrived very promptly and cleaned up thoroughly after their work. I thought that the washing of the kitchen floor was a highlight!

This company not only installed the kitchen but the lady I dealt with, Libby, even went to the trouble of coming with me one Saturday to help me choose my new appliances. Her knowledge was invaluable and I thank her sincerely. She also came with me on a second occasion to choose the tiles. This was surely above and beyond what could be reasonably expected from 'Joyce Kitchens'.

I will have no hesitation in recommending 'Joyce' to anyone who is considering renovating or installing a new kitchen. Thank you to everyone who was involved, including the photographer who sent me some beautiful photos.

The minute I met Simon designer I knew it would be good. He listens and then improves things. Everyone was exceptional, all the tradies were friendly and so tidy. Special mention to Rosie the electrician for design ideas and the builders Rob and Chris were amazing. Ben the tiler is an artist. The kitchen is beautiful and very functional and I've started to like cooking. I'm amazed that there were no problems. Well done and many thanks everyone!

I had both my Kitchen and Laundry re-done in Oct 2017. I was very impressed with both final products. Everything was delivered on time, no issues arose during the installation. I did have some queries during the process but my sales rep was always available when I rang. Very professional and great quality.

Overall extremely happy with my new kitchen and laundry

We ended up dealing with three contacts as two sales reps ended up leaving during the process it took to sign and install our kitchen. That should of been our first clue.
Our kitchen design kept getting lost & we had to keep repeating ourselves to multiple people as to what was agreed. The install process took months as they missed items and others had to be re-painted in the correct colour. No one contacted us to tell us what was going on during the process. The quality of the kitchen is good and we are pleased with the end result but it was a headache to get there.

After several months of indecision and numerous visits from our consultant Maud we finally settled on a design for our kitchen. The work was carried out in a timely manner and after a few issues the kitchen was finished. We cannot fault the professionalism of Maud and her team who went out of their way to ensure that any problems were dealt with promptly as we had been told the kitchen would be completed before Christmas. Maud kept in constant contact with us throughout the renovation and came out on many occasions both at our request and of her own accord to ensure that everything was how we wanted. Maud is a very experienced and knowledgeable consultant and I would highly recommend her and Joyce to anyone wanting a kitchen renovation.

We recently had our new kitchen installed by Joyce Kitchen, with Ben as our designer. We are absolutely thrilled with the quality of the kitchen work, and would most certainly recommend them to others. Here is what we liked the most. Firstly Ben was a quality designer and very personable. He had an opinion which merged with ours, and it was no trouble to tinker with the design to get the kitchen to work just right. Attention to detail. Only once the kitchen is installed and all the appliances going in do you notice all the small things, like whether overhead cupboard doors line up with the middle of your fridge/freezer. In our case, every single detail had been considered and worked into the design. Carpenters. We had Jarrad, Andrew and a few others, and all of them were friendly, professional and really driven to deliver a quality service and finish. Project Management. Whilst no job is ever perfect, we were able to keep to schedule right until the very end, with the exception of the electrician - but even then it was only a couple of days. And on the item that everyone focused on - price - we thought Joyce represented really good value for money and was certainly competitive with other quotes that we had got. Thanks again Joyce & Ben - great work!

Had a lovely kitchen installed which began in July 2017. Almost complete by the end of August when the guy installing the cabinets suggested we ask for wheels to put on our island. We did so in August 2017 and after several phone calls we are still waiting for the wheels! Hello it is now Christmas! Can’t be bothered with them anymore just like they can’t be bothered with us. Would not recommend Joyce Kitchens because once they have their money for the job you are ignored.

My kitchen started renovation on the 30th of November due to Xmas and new year was just about finished on the 11th of February. During them putting in my new cupboards he accidentally drilled into a water pipe. He sorted the problem but then I finish up with a hole in my wall which was not fixed. They said it's ok you can't see it. My point is it wasn't there to start with it shouldn't be there now not happy. The other thing is my utility cupboard. The shelves were accidentally thrown away during the rip out and he told me he had new ones for me that would be put back when he was finishing. Guess what no shelves he said Joyce kitchens would bring them Tuesday or Wednesday not here. All I got from them through the Renos was lies.NOT HAPPY

This is our third house in WA and in each one we have had Joyce do a kitchen reno. Always been very happy with the result. All the staff have listened to us and been very helpful. Tradesmen have been friendly, punctual and tidy. With each reno we have requested that there be no damage to the existing floor tiles - and on all three occasions no tile has been damaged! We have no hesitation in recommending Joyce Kitchens.

About 8 years after my kitchen was put in ( without any problems) I reported that the flat edges of the drawers had started to swell up and flake. I surmised it was due to improper sealing. After my call a person came out to assess, took measurements and in due course the front panel of 7 drawers were replaced with new ones.
All fixed under the warranty. I'm pleased with their follow up service.

It goes without saying that Joyce Kitchens team starting with Ben Garcia Designer Consultant through to the installer Shaun Macri and all the additional trades were great to work with. Ben was great, from our first appointment he fully understood what we required in our kitchen and Scullery refit. In addition he also worked with us to design our Bar, TV Wall unit and refit our Laundry. The standard of workmanship and the finished product were of the highest standard that one would expect to receive from a professional company in Joyce Kitchens. Again please extend our appreciation and thanks to Ben and all concerned in making this project so seamless and enjoyable.
Regards
Annie and Steve

Booked my kitchen installation on Dec 17th last year to be installed on 27th March this year, Vivian the designer was great as was [Name Removed] the measurer and the installer very hard working. Sadly it's not finished, a damaged panel, wrong end, no handles. The installer said someone would be here this week, yesterday I was told 18th March, this is not good enough. I can't get power connected yet as the corner cabinet has lighting.This is my third Joyce kitchen, plus bathrooms and laundry and have encouraged my daughter and many friends to use Joyce but dealing with other staff at Joyce has been horrific. This is a kitchen costing over $30,000. I am not happy and will never recommend or use Joyce again. My award winning builder mentioned he would look at using Joyce if he thought my installation went well. It didn't.

A massive thank you to the Joyce team especially Libby and Chris for being so professional and delivering quality products every time. As a Renovation business it is so important to me to have a team that understands customer experience and knows the standard required to represent PRP. Honestly thanks guys xx

This has been the worst experience for the last 6 weeks and my kitchen is still incomplete.
Everything they say won’t go wrong has. Damaged my floor, increased the costs from quotes due to mistakes, had so many mistakes made by Joyce kitchens.

I went into the showroom at Cannington over two weeks ago to get a quote for a new kitchen. The salesman I spoke to said he will send me the quote in two and three days time. When I didn’t hear back from him I rang up the showroom he wasn’t there and the person I spoke to said he will pass the message on to him and get him to ring me back. He rang me back about 5 days later and he apologised for not getting the quote to me but he got busy and didn’t get around to do my quote but he would do it and send it to me in around three days,still haven’t received it or heard back from him. I rang the showroom again to see what was happening spoke to female this time she said he was out of the office but she will get in contact with him and get him to call me back or she would call me back but I still have not heard back from anyone yet. Heard how good Joyce Kitchens were we thought we would use them but now after how I have been treated I don’t know.

The kitchen is the heart of our home and Joyce Kitchen's understood that from Day minus 1, minimising the down time caused by a complete rip out and rebuild with exceptional syncronised planning of all the trades people involved. The end result is a fantastic, state of the art kitchen, which is also fully functional, practical and has an awesome lighting system. It is certainly merits the highest award accolade available, thanks Joyce, your team are marvellous.